My daughters and I stayed 2 nights at the Refinery and our stay just got better and better! First of all the staff is beyond friendly and accomodating. We were in town because my daughter was being recognized at a ceremony at Carnegie Hall through the Scholastic Art and Writing awards for a short story she submitted. When we first arrived, the girls at the front desk (especially Alice and Renita) were so sweet and made my daughters feel like celebrities! Alice took pictures of us and sent them to our email address. When we returned that evening, there were two gourmet cupcakes from a local bakery with a personalized note. Every time we came and went, there were smiles and congratulations from everyone. The bellman were all so genuinely sweet and helpful. We wanted to take Basha home with us. He told us a story about his newborn daughters' first smile that melted our hearts. And the room! The bed was honestly the most comfortable I have ever slept in. The furniture and fixtures are unique and of quality materials reminiscent of a bygone era. The linens are Frette, what a nice touch! The high ceilings make the room appear larger than it is, but it is not overly small to begin with, especially by NY standards. The concept and design of the hotel is another unique feature. Renita explained to us that the building used to be a hat factory and the tools and felt used to make hats is incorporated into the artwork in the lobby. Very unique. We were there during their soft opening, whcih meant that some amenities were not yet ready, but there was a note explaining this and we did not feel like we were missing out on anything because we knew what to expect. We happened to be there on the opening night of the restaurant, which is so funky and cozy and well designed. We got in late from the ballet one evening and we asked if the restaurant was open just for dessert. They led us to the restaurant which is behind the front lobby area and the chef came out to personally describe to us the desserts of the evening. We ordered one and received the second one as "compliments of the chef". They were both exquisite! Our waitress, Bunmi, was so pleasant and accomodating. We had such a lovely time getting to know her and she even gave us her email address so that we could send her my daughters short story to read because she was so interested. This was such a memorable trip to NY for us, due in most part to the genuine kindness of the staff. Overall, we will definitely be returning to the Refinery on our next trip to NY.
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