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All reviewswilliamsburg bridgedelancey streetsubway stationretro baressex stwalking distance to chinatowntenement museumnew yorkfew blocksfront desk staffbed was comfortablerooms are modernrestaurants and barswould definitely stay here againthe hotel is cleanstaff was very friendly and helpfullate at night
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49 - 54 of 752 reviews
Reviewed June 11, 2017 via mobile

Thank you Tristan ! My group of 4 had a fantastic experience and you were awesomeeeee! We'll definitely recommend this hotel to our friends. Convenient market on the first floor. Ask for Tristan ! He's the man!

Stayed: June 2017
Thank Asim Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbianchi2016, General Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 12, 2017

Dear Guest,

Thank you for your recent feedback. Tristan is a wealth of information and really offers our guests great recommendations. Tristan is very out-going so many guests ask for his expertise. I appreciate your time and for choosing our hotel while staying in NYC. Till the next time! Travel safely.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2017 via mobile

I recently had a business trip w/ meetings mostly in the Lower East Side. The Holiday Inn was in the perfect location. Rooms were nice and clean. Staff was very friendly and helpful.
But the location is my favorite thing. So much to see, great places to eat and drink.
I am quite please my friends suggested this hotel and when I am back in NYC and my business is mostly in LES i will book the hotel without a doubt

Stayed: June 2017, traveled on business
1  Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbianchi2016, General Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 12, 2017

Dear Lori,

We are so delighted you picked our location for your recent stay in NYC. Thank you for the feedback on the staff, product and services at the Holiday Inn Lower East Side. This is a great location to venture out and get a real NYC experience. Till the next time, travel safely!

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2017

We stayed here while working an event at nearby Pier 36. The room was a good size for Manhattan with nice big fluffy towels. The staff was friendly and room was clean and beds comfortable. The location is great. In addition to the subway and restaurants and shops nearby, an easy walk away from the hotel gets to other neighborhoods with their own places to eat and shop. Our stay had a few hiccups. One morning we got room service breakfast and it arrived lacking butter for the pancakes and no butter or jelly for the toast. We decided we did not have time to call about it as we were in a hurry to get out to work. We had some problems with the toilet - a loose seat that wiggled back and forth and some problems with the flush handle. They sent someone to fix the seat, but it still wiggled. Then another day, the flushing mechanism just quit. An engineer came right away and did a temporary fix, but it failed again the morning we checked out. The desk staff did do an excellent job of arranging a car to the airport for us.

Stayed: May 2017
1  Thank deepdrkpit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbianchi2016, General Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 5, 2017

Dear Guest,

We want to thank you for choosing the Holiday Inn Lower east Side for your recent saty with us. While we exceeded your expectations, we also fell short on some. For this we apologize. We value feedback like this so we can review internally and correct any service issues. I'm positive you will certainly have a better experience next time you stay with us. Should you find yourself visiting NYC again please contact me directly so I can personally make your reservation and offer you a discount for the not exceeding your expectations. This is my commitment to quality and service. Travel Safely and thank you again for staying with us.

Sincerest Regards,

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Reviewed June 3, 2017 via mobile

We are 4 Australians. We booked this hotel with booking.com at last minute. Was cheap for NY prices. Paid $415 US for 2 couples in one room. Was exceptional value. Good breakfast. Scrambled eggs sausage patties, waffles toast and cold items such as cereal yoghurt fruit... more than adequate. Very clean room, and well stocked toiletries. Beautiful comfortable bed. Not noisy. Staff were very friendly and very helpful. Allowed us to leave our bags for the day. Would recommend this hotel. And would stay again. Hotels I believe are the way to go in NY. Nice to come back to your made up bed and room every day with breakfast included. We had disasters with air bnb. And when we did find a suitable apartment it was only just suitable. You don't get much for your dollar. No little extras such as toilet paper tissues, milk coffee tea etc...no air con, not great quality bedding. If I visited NY again I'd stay hotels even though they may be small.

Stayed: May 2017, traveled with family
Thank donnawcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbianchi2016, General Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 5, 2017

Good Day!

Donna,

Thank you for taking the time out to review our hotel! Its sounds like you took advantage of our many amenities and in-house restaurant. Glad to hear you had a great experience. We always aim to offer our guests true value for their dollar. We hope to see you again and I agree that AIRBNB is an alternate commodity however you will not receive the service or attention like Holiday Inn Lower east Side has to offer. Travel Safely!

Warm Regards,

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Reviewed May 31, 2017 via mobile

We stayed for my partners birthday treat as never been New York before. I'm so glad I picked here the staff were friendly and always looked like they genuinely enjoyed working there . The location was great we used the metro which worked well for us to be able to see everything without sitting in traffic and with it so close to the hotel it was the perfect way to see the sights which were all easy to reach. The rooms are modern and clean and beds comfortable perfect to go back to after a busy day. I never heard anyone else when we were in our room it was very quiet. We found the area fine and did eat in the local restaurants which were buzzing and pleasant. A perfect base to explore an exciting place.

Stayed: May 2017, traveled as a couple
Thank stazzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbianchi2016, General Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 5, 2017

Dear Guest,

Thank you for your wonderful feedback and we are delighted you found the location convenient as well as the hotel staff! We are the best in NYC for Holiday Inn when it comes to looking after our guests, thank you. I will certainly pass on your feedback to the team. We are also delighted you found the sleep quality in the guest room very relaxing. Lower East Side is changing every day with more and more places to eat and visit. We hope to see you again soon and thank you for choosing us!

Sincerely,

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