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“Unexpectedly Great!” 4 of 5 bubbles
Review of Holiday Inn NYC - Lower East Side

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Holiday Inn NYC - Lower East Side
Ranked #204 of 478 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
NorCal
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Unexpectedly Great!”
4 of 5 bubbles Reviewed July 22, 2014

We had a great stay the HI LES during 4th of July. This hotel served as a great base to view the Macy's 4th of July fireworks over the Brooklyn Bridge. This is my first time staying in a Holiday Inn branded property, and my expectations were exceeded. The service was great and on par with most other IHG properties that I have stayed in over the years. Updated room, on par with most modern style rooms in the city. We were upgraded to an executive room on the top floor, so I'm assuming the room had more space than a standard room. The space was more than adequate for two people. Everything was clean and new. Bathroom was large for NY standards and we had a great view of the new One tower. Staff were always polite. We are used to staying right in the middle of the hustle and bustle of the city (Times Sq., UES, UWS, ect.). This property is somewhat on the outskirts of Manhattan and bit more quiet one could say, which was a welcoming change. Still some traffic on Delancey though. There are not a lot of the tall buildings immediately surrounding the hotel that one would associate with NY. The area almost has a residential feel to it and there seemed to be more locals than tourists. Subway is very close and convenient to multiple locations around the city. This area is surrounded by some of our favorite areas in the city including SoHo, Chinatown, and Little Italy. There is a 7-11 near by which served our purposes for snacks and water. This location is also very close to Brooklyn which we visited. If you do face Delancey, it will be a little noisy at night, but the AC typically drowns a good amount of the noise out. The AC is a bit noisy and is pretty powerful, so it may a little uncomfortable is you are sleeping on the side of the bed that is closest to it. Privately operated parking lot is across the street from the hotel with good prices. All in all, we had a great stay. We visit the city about 10 times a year, so we will absolutely be back at the HI LES. Highly recommended!

Quick recommendations: Doughnut Plant is a few short blocks away. You must try the Tres Leches doughnut! Clinton Street Baking Company is a few blocks away also!

Room Tip: Face away from Delancey for no street noise (might miss
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GlobeTrekker1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 24, 2014
Greetings GlobeTrekker1983,

Our Holiday Inn NYC-Lower East Side family would like to thank you for your stellar review! We are so delighted to read you had an amazing stay with us. It is our mission to meet and exceed guest expectations and your kind words are truly humbling. Please make us your home away from home, and to continue your valued loyalty we recommend joining our IHG Rewards Program for maximum benefits or if you already then wonderful! We look forward to your next adventure in the city that never sleeps, until next time!
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650 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Any
English first
Clarence, New York, United States
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 17, 2014

We just completed a very pleasant three-day stay at this hotel. The lower East Side location is convenient to Chinatown, Little Italy and the financial district, and immediately across the Williamsburg Bridge from that section of Brooklyn. It is conveniently located 1 block from the subway.

Check-in was a breeze, and the staff were uniformly cheerful and helpful during our stay.

The rooms are modern and in good shape, though on the small side. Our room, located on the side of the building facing away from Delancey Street traffic, was quiet, a fact that my wife appreciated.

The hotel has a small restaurant which seemed to be reasonably priced for a NYC hotel. We preferred to head out into the city to grab breakfast, and so never tried it. There is also a fitness center and an "e-center" with two Mac computers that are free for guests. Neither was able to print out our boarding passes due to various glitches, but the desk clerk was happy to print them for us at her terminal.

If your travels take you to lower Manhattan, I would recommend this property.

Room Tip: We asked for a quiet room. The north side of the building, away from Delancey Street is the quieter...
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KM2L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 20, 2014
Greetings KM2L,

Thank you for sharing your wonderful feedback. We are extremely happy to read you experienced a short but sweet stay with us. It's great you were able to explore our wonderful neighborhood and were able to take advantage of the amenities we offer. Our team members take pride in the service we provide to our guests, we thank you for your recognition and recommendation. Please make us your home away from home and contact us in advanced for your next booking. Happy and safe travels!
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Boston
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 17, 2014

The staff were fantastic. Wanda at the Front Desk was especially friendly and helpful. Our server in the restaurant was also very friendly, and happy to accommodate our special requests. The breakfast was was also very good. The bar tender on Friday night was rude and didn't provide good service, but that's what you find in NYC bars anyway. Everything in the hotel was perfectly clean and modern. The AC was very strong, as was the water pressure in the shower. The room was a bit small, as was the bathroom, and the bathroom didn't have enough storage space for personal belongings, or places to hang towels. Also, the neighborhood around the hotel is pretty seedy and rundown. It's a short walk to the subway, but might not be the best location to walk back to at night with kids.

Room Tip: Delancey street is very loud and noisey. A room not facing this street would be best.
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  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 20, 2014
Greetings Vontill,

Thank you very much for taking the time to share your experience with us. We are so happy to read Wanda along with our entire team made your stay memorable. Please accept my sincerest apologies for your experience at Retro Bar & Grill, we strive for perfection and we would love to have the opportunity to make it up to you. The Lower East Side is an upcoming one of a kind neighborhood, with such great history and culture. Thank you again for your time, we look forward to your next adventure in the Big Apple!
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Waveland, Mississippi
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

This is a chain Holiday Inn, but it's much nicer than you may think and it doesn't suggest it's a usual chain hotel. It is very nice. The standard rooms are pretty small, so I wouldn't recommend it for a long-term stay (unless upgrading to a bigger room). We stayed 3 nights and it was very good for that. The hotel itself is very clean and looks to be either new or recently remodeled - very good.

The location is decent - the F and J subway lines are a block away, but it's worth noting that if you're in to see the typical NYC sights (like Times Square, Rockefeller Center, Empire State Building, Central Park, etc.), it may be worthwhile to spend more for a closer hotel. You may find yourself spending anywhere from 15 - 30 minutes waiting for a train and riding downtown to get back to the hotel. If that doesn't bother you, great. It's well worth the price.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank striker1064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 18, 2014
Greetings from the Big Apple,

Thank you for your wonderful review! We will ensure that every time you stay with us we will impress you with our service and accommodations. The Lower East Side is a terrific neighborhood with so many historic sites, amazing restaurants and places to shop. We look forward to your next adventure in the city that never sleeps, until next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Örebro, Sverige
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

Perfect hotel for our family of three. Room and toilet are spacious enough. No refrigerator in room but you can rent one for 20$. This for us is very convenient as we buy and make our own breakfast. This because as it can be quite pricy otherwise when buying it at the hotel or a diner. Location is good, close to the metro, just at the foot of Williamsburg bridge and within walking distance to the southern parts on Manhattan. Price is more than reasonable, I think you get more than what you pay for anyway. We would definitely consider this hotel if we come back to NYC again.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank footek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 18, 2014
Greetings footek,

Thank you for your amazing feedback! It is delighting to read you and your family truly enjoyed your stay with us. It's great you were able to relax in our comfortable rooms and enjoyed our hotel location. Please make us your home away from home and don't forget to contact us in advanced for your next booking! Happy and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bentonville, Arkansas
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 12, 2014 via mobile

My family loves this hotel. The staff was very accomodative. This is our first trip to nyc and they were so helpful with helping us navigate through the city. They even let us borrow umbrellas. The hotel was very clean with a nice bathroom. If you want a quick bite to eat there's a Burger King across the street next to them is a 7-11, next to them is a Dunkin Donuts. Also great restaurants within in walking distance. The subway is just across the street. Not too far from all the main attractions. We even had a view of the Freedom tower. The staff at the Holiday LES really made our vacation extra special. Thank you.

Stayed July 2014, traveled with family
Helpful?
3 Thank kasdw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 14, 2014
Greetings kasdw,

Thank you for sharing your amazing feedback with the TripAdvisor traveler community. Our Holiday Inn Lower East Side family is truly humbled by your kind words. It is our priority to ensure each and every one of our guests feels comfortable and welcomed while they are with us. It was our pleasure to be able to accommodate your requests. Thank you again for your recognition and recommendation, we look forward to your next adventure in the Big Apple!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 11, 2014 via mobile

Great service in every aspect. Great staff, every time you come back to your room you'll find your room neat and clean. Receptionists are really polite and friendly. Subways, restaurants and attractions are really close from this location. Great gym service too. Its amazing 10/10!!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Krizwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this review, July 14, 2014
Greetings Krizwar,

Thank you for sharing your wonderful feedback with the TripAdvisor traveler community. We are so delighted to read you experienced such a perfect stay with us and were able to take advantage of our hotel amenities. Our hotel is located in such an amazing neighborhood, there are so many great places to visit and explore. We certainly look forward to your next stay with us, happy and safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn NYC - Lower East Side

Property: Holiday Inn NYC - Lower East Side
Address: 150 Delancey Street, New York City, NY 10002-3308 (Formerly Holiday Inn New York City-Manhattan)
Phone Number:
Location: United States > New York > New York City > Lower East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #204 of 478 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn NYC - Lower East Side 4*
Number of rooms: 132
Official Description (provided by the hotel):
On March 19th, 2013, the Holiday Inn NYC - Lower East Side opened at corner of Delancey and Suffolk Street, complete with a widely appeasing ambiance, decor, and amenities. This new, contemporary non-smoking boutique hotel brims with surprises-from the sleek walnut floors in our spacious guest quarters, to the impeccably adorned public spaces. Set in historic heart of Manhattan's Lower East Side, our friendly and familiar hotel delights at every turn, drawing repeat visitors with a heightened level of charm. From the linens to the lobby, the brand new reflects the joy, excitement, and luxury of the modern New York City lifestyle. Step through our boutique-style lobby, and you will instantly be treated with personalize service from our hospitality staff. Within the solace of our hotel, you will find free Wi-Fi, and many modern conveniences, including business and fitness center access and lobby snack shop. Enjoy service from our ever-attentive staff, delicious dishes from the tables of our in-house restaurant, and world-class amenities in the comfort of spacious and stylish guest rooms. ... more   less 
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