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“Nice Surprise”

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Holiday Inn NYC - Lower East Side
Ranked #216 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 4, 2014

Not having spent a much time in NYC, I was unsure where to go. This was such a pleasant surprise. So convenient to park car, then took subways everywhere. Also had a view of the new Freedom Tower. Staff was very helpful, had a late checkout until 2 pm. Very clean, great accommodations, small rooms, but that is to be expected. Felt 100 % safe. Would definitely return.

Room Tip: Ask for a view of Freedom Tower and Delancy Street
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  • Stayed: June 2014, traveled as a couple
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2  Thank mlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 9, 2014

Greetings mlace,

Thank you for sharing your most recent stay at the Holiday Inn Lower East Side, we are pleased to read you experienced a memorable stay with us. It is our priority to ensure each and every one of our guests feel comfortable and safe while they are with us. We certainly look forward to your next stay with us, don't forget to contact us in advanced for your next booking and well ensure to have a small little welcome back surprise set up for your arrival.

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389 - 395 of 729 reviews

Reviewed June 1, 2014

We booked 3 rooms in early May for 6 nights each, the hotel is well located only a block from the subway. Area still a bit grungy but I never felt unsafe. Walking distance to Soho, Little Italy, Brooklyn Bridge etc. My only complaint was that my room keycard was constantly faulty - I had to get it changed 5 out of 6 days. After the 3rd time I was told it was probably because it rubbed against credit cards so I then kept it in the cardboard sleeve - but it kept happening. They gave me a late checkout so all is well. . My room was really good, nice and quiet and clean - it was very small but had a king bed - perfect for 1 person and luggage! My friends had a twin and found it very tight with 2 doubles and they also had very noisy neighbours at 3am. My room was recently refurbished and the bathroom seemed brand new. Had everything you need except my usual complaint about US hotels - no fridge or kettle and awful teabags. Ice was down the hall though so I kept my milk in the ice bucket.

  • Stayed: May 2014, traveled with friends
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1  Thank judegoldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 2, 2014

Greetings judegoldy,

Thank you for taking the time in sharing your experience at our property. We value our guests feedback and are delighted to read you enjoyed your stay with us. We apologize for the inconvenience you experienced throughout your stay with us. Please make us your home away from home, and don't forget to contact us in advanced for your next booking.

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Reviewed May 30, 2014

I recently stayed at this Holiday Inn whilst attending a conference in New York and I must say that I was very pleasantly surprised. The room was clean, modern and large with all the facilities and extras including WiFi, TV and place to charge your iPad/iPhone via a USB port which is really useful if you are travelling from overseas and haven't yet got all the necessary plug adapters to charge your portable devices. The king size bed in the room was also extremely comfortable and I even checked to see what the brand was so I could maybe get one myself when I got home. The staff at the front desk were also very pleasant and helpful and made the stay all the more enjoyable.

  • Stayed: May 2014, traveled on business
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2  Thank RichardBrooksbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 1, 2014

Greetings RichardBrooksbank,

Wow thank you for the Amazing 5 Star Review!! It is terrific to read you experienced a perfect stay with us. It is our priority to ensure each and every one of our guests is treated like a member of our own family. Thank you again for your recognition and recommendation, please contact us in advanced for your next booking and well ensure to have a small welcome back surprise set up for your arrival.

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Reviewed May 29, 2014

This hotel was reasonably priced close to the subway with good clean rooms and bathroom with bath and shower. It's not right in the centre where all the tourist attractions are but is in a trendy up and coming area with cool bars and restaurants

  • Stayed: May 2014
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2  Thank AislingRamshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 1, 2014

Greetings AislingRamshaw,

Thank you for the terrific 5 Star Review! We are pleased to read your stay with us was just perfect, and that you enjoyed exploring the wonderful Lower East Side neighborhood. Don't forget to contact us in advanced for your next booking, until next time!

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Reviewed May 27, 2014

This hotel was a really convenient place to stay and to use as a "base" from which to explore NYC. Delancey train station (tube) is just outside and really handy for getting to some key sights in the city.
The area might seem a little "dodgy" on first appearance, but it's just a little more downtrodden than other areas - we didn't see anything untoward; on the contrary we found some great little eateries and everyone we met was really friendly.
The room was clean and tidy, even though a little on the small side. But we didn't spend much time in the hotel, so it wasn't a problem for us. The ice machine in the corridor woke us up a few times, but we were so exhausted from sight-seeing that we managed to go back to sleep!
The staff were extremely friendly and helpful, always greeting us in the morning and when we returned in the evening.
We didn't eat breakfast here; instead we found some little cafes in the area and sampled some local breakfast delights.
I would definitely stay here again, if I wanted somewhere clean and convenient when being a tourist in the city.

  • Stayed: October 2013, traveled as a couple
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2  Thank EUTravellerOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded June 1, 2014

Greetings EUTravellerOnTour,

Thank you for sharing your recent experience at the Holiday Inn Lower East Side! We are pleased to read you truly enjoyed your stay with us and found our hotel location convenient to your traveling needs. The Lower East Side is a wonderful neighborhood, with so many great places to visit, explore and dine. Whats even better is that the F,J,Z Subway Station is just a couple of steps outside of the hotel and can take you to any part of Manhattan in just 10-15 minutes! Thank you again for your recognition and recommendation, we look forward to your future stays with us. Happy and Safe travels.

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Reviewed May 26, 2014

My boyfriend and I took a $50 cab ride to this hotel from LGA and to be honest was a little nervous about what we were in store for when we turned the corner and it was across the street from Burger King. Turns out, I didn't have a thing to worry about!
The front desk staff were incredibly helpful and nice. They helped us with a couple maps so we weren't too lost getting into the city. As for the rooms, it was nice that the window opened a bit to get some fresh air in. We were on the 7th floor facing Delancey so yes of course it was noisy. All we had to do was turn the fan on when it was time for bed and we couldn't hear a thing outside.
There are TONS of great little restaurants around the block. We spent almost an entire day walking around the neighborhood and the Delancey/Essex stops are within a few minutes walk. We'll absolutely stay here again!

  • Stayed: May 2014, traveled as a couple
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3  Thank sandybobandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaNarvaez, Guest Relations Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded May 27, 2014

Greetings sandybobandy,

Wow! Thank you for your amazing review. Our Holiday Inn Lower East Side family is truly humbled by your words. It is delighting to read our team was exceptionally accommodating and welcoming, it is truly our priority to always ensure our guests experience a wonderful stay with us. Thank you again for your recognition and recommendation, we certainly look forward to your next stay with us, happy and safe travels!

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Reviewed May 26, 2014

My son booked the room for me as a surprise for a belated Mother's Day gift, so I can have a peaceful weekend. My daughter wound up coming the Sunday of 5/25/14 and staying w/me. On checkout day, as she got home she realized she left her earrings BRAND NEW 14k gold name earrings on the nightstand. When she returned less than half hour later, someone entered the room & stole her earrings & the tip left for housekeeping!!! When reported to Mr. Lugaro, he laughed in my daughters face & refused to do anything about it & told her to file a report. 20 minutes later we had the police there, filing a report and Mr. Lugaro was shocked we actually had called the cops. He & some of the staff were "jittery"/acting nervous. This is really disgusting for someone to actually steal an 18 year olds brand new earrings!!! Especially when one member of their custodial/repair staff admitted to entering the room and Mr. Lugaro refused to look at the cameras and was hesitant to give the "room key card" printout to the cops on scene. Be careful people!!

  • Stayed: May 2014
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4  Thank Corie Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg R, General Manager at Holiday Inn NYC - Lower East Side, responded to this reviewResponded May 27, 2014

Dear Corie Q,

As everyone will be able to see from the many other reviews, there is a definite reason we are ranked as high as we are. The service here is impeccable and the staff is frequently mentioned for their outstanding assistance. I would prefer to take the high road here and not respond via this outlet, but rather should you have something more to discuss, you may contact me directly at 646-509-2585. Our hotel is the #1 ranked Holiday Inn in all of NYC. All of our guest rooms are outfitted with in-room safes and we also have safe deposit boxes available at the front desk. I can assure every person reading this review and my response that we are of the utmost professional in both service and operations and again recommend that they read the other reviews.

Take care and safe travels.

Greg Riley
General Manager

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Additional Information about Holiday Inn NYC - Lower East Side

Address: 150 Delancey Street, New York City, NY 10002-3308 (Formerly Holiday Inn New York City-Manhattan)
Phone Number:
Location: United States > New York > New York City > Lower East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #216 of 469 Hotels in New York City
Price Range: $160 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn NYC - Lower East Side 4*
Number of rooms: 132
Official Description (provided by the hotel):
On March 19th, 2013, the Holiday Inn NYC - Lower East Side opened at corner of Delancey and Suffolk Street, complete with a widely appeasing ambiance, decor, and amenities. This new, contemporary non-smoking boutique hotel brims with surprises-from the sleek walnut floors in our spacious guest quarters, to the impeccably adorned public spaces. Set in historic heart of Manhattan's Lower East Side, our friendly and familiar hotel delights at every turn, drawing repeat visitors with a heightened level of charm. From the linens to the lobby, the brand new reflects the joy, excitement, and luxury of the modern New York City lifestyle. Step through our boutique-style lobby, and you will instantly be treated with personalize service from our hospitality staff. Within the solace of our hotel, you will find free Wi-Fi, and many modern conveniences, including business and fitness center access and lobby snack shop. Enjoy service from our ever-attentive staff, delicious dishes from the tables of our in-house restaurant, and world-class amenities in the comfort of spacious and stylish guest rooms. ... more   less 
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