Great hotel in a good location to explore the Lower East Side. Staff were friendly, always saying hello whenever I passed the front desk. They allowed me a very early checkin from my redeye flight, which was greatly appreciated.
The room was spotless. and relatively spacious by New York standards (I've stayed in about 50 over the years). I was given a handicap accessible room for some reason, but I liked the wet room shower a lot. The bed was very comfortable with plenty of pillows, and I always had a great sleep. The internet was fast and free. The large modern TV had lots of channels. The heater was kinda noisy, but I was fine with that. No significant noise from outside.
Although for a new hotel, you could hear much of what went on in the adjacent rooms - the soundproofing is poor and your privacy is severely compromised - not what you'd expect from a hotel built just a couple of years ago.
Overall though, a positive in-room experience. There were a few relatively minor issues.
The first morning, room service breakfast arrived, with plastic cutlery (ew) and the fruit item missing. I called to ask what the "right and on time guarantee" meant, I was told "it's just a slogan". I was asked if it arrived at the right time, I said "yes it was on time, but it wasn't right, was it?". They did then comp me the whole thing, which was unexpected but nice.
Later that first day, housekeeping didn't show up at all, which was kinda annoying.
I left when the clocks went forward, so to be sure of my alarms I arranged a wake-up call with the front desk, the clerk volunteered to make another one 15 minutes later. Unfortunately, neither of these alarm calls were made to me. Luckily I had woken up with my phone alarm, else I'd have missed my flight.
Overall, I enjoyed it, and I would certainly stay again.
- Official Description (provided by the hotel):
- On March 19th, 2013, the Holiday Inn NYC - Lower East Side opened at corner of Delancey and Suffolk Street, complete with a widely appeasing ambiance, decor, and amenities. This new, contemporary non-smoking boutique hotel brims with surprises-from the sleek walnut floors in our spacious guest quarters, to the impeccably adorned public spaces. Set in historic heart of Manhattan's Lower East Side, our friendly and familiar hotel delights at every turn, drawing repeat visitors with a heightened level of charm. From the linens to the lobby, the brand new reflects the joy, excitement, and luxury of the modern New York City lifestyle. Step through our boutique-style lobby, and you will instantly be treated with personalize service from our hospitality staff. Within the solace of our hotel, you will find free Wi-Fi, and many modern conveniences, including business and fitness center access and lobby snack shop. Enjoy service from our ever-attentive staff, delicious dishes from the tables of our in-house restaurant, and world-class amenities in the comfort of spacious and stylish guest rooms. ... more less
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