I only put 1 Star because I couldn’t give a lower score. The staff here is horrible, disrespectful and downright arrogant. I attended an event here at their rooftop and coming down, the elevator was stuck for over 30 minutes. When we pulled the emergency bell in the elevator, the FDNY showed up to get us out. The security at the hotel blamed us for crowding the elevator which was a complete lie!!! There were no apologies and no type of communication or even acknowledging the wrongdoing. If the elevator is ever close to capacity, hire someone to stay in and operate it, don’t blame people for using it or LIE and claim it’s their fault. Safe to say, I will not be returning to this distasteful, overpriced, overhyped excuse for a hotelMore
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- Free Wifi
- Room service
- Fitness center