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1 - 6 of 126 reviews
Reviewed November 27, 2018

We booked a full day tour for the day we returned from a cruise and this tour may have beaten out what was an excellent cruise! What a day we had with Tom!

First, Tom's knowledge of the area and the customized tour he put together for us was second to none. It was such a comfortable and unique way for us to get to see everything we wanted to. My wife and our three kids were so engage and enjoyed every moment that we had on this tour. The van is wonderful but the best part was Tom himself. He accommodated all of tour hopes and then some.

As a family, we honestly can't say enough positive things about this tour. If you want to get a good look at New York with whatever time you have, I can't imagine a better way to do it. You certainly won't regret spending your time with Tom and Sterling City Tours. Thank you Tom!!!!

Date of experience: November 2018
Thank Tpackard21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TourGuideTom2014, Tour Guide at Sterling City Tours, responded to this reviewResponded December 10, 2018

Thank you, Tyler! I greatly appreciate your kind words and wonderful review. We had established a very good game plan from the emails prior to our BIG day touring around town - a little planning goes a L-O-N-G way! Thank you for making such a positive contribution to the itinerary we worked out together, and thank you for the flexibility and faith in me. When we finally met up at the Manhattan ship terminal I felt like we knew each other already. So thank you for bringing your family on board the Sterling van for a very full day of touring the town. As I said at the end of the day: "the family that plays together stays together!" Warm regards and big hugs, please, to Team Packard! Tom

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Reviewed November 24, 2018 via mobile

Tom Orzo was extremely knowledgeable, informative and passionate about the city. We had a fantastic day and saw many sights that a typical average tour or city bus hop on hop off do not cover. He had a lot of maps that showed us the constant growth and change of the city. He will specifically customize the tour to your wants. Both our combined family’s have been to the city before so he highlighted other sights that are not as popular. The accommodations in the customized van were very comfortable. He had very nice snacks and a open glass ceilings in van for all to see the skyline. So glad we found this tour!!! Love you Tom

Date of experience: November 2018
Thank sheri62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TourGuideTom2014, Tour Guide at Sterling City Tours, responded to this reviewResponded December 10, 2018

Thank you, Sherry - I'm glad you found us too! Your family fun made the tour fun for me too - and all the Santa Hats were our first official Christmas 2018 celebration! It was fun going "off the grid" just a little bit to see some sights and go down some streets that the BIG buses don't ever visit. So glad that the families had fun touring all around town and hope we get to do it again some day! Warm regards to all, Tom

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Reviewed November 19, 2018 via mobile

Tom takes you on a tour that is unforgettable. Not only is he kind, charismatic & knowledgeable he allows you to create the experience you are looking for. This private tour with Tom is for anyone that is visiting New York from fist timers to potential locals. He is mindful of what you are looking for and creates an experience that is unforgettable. I can’t wait to visit NYC again so I can specially get on another tour with TOM! If you are in NYC get on one of his tours —- You will not regret!!

Date of experience: November 2018
Thank Chelsea D
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TourGuideTom2014, Tour Guide at Sterling City Tours, responded to this reviewResponded December 10, 2018

THANK YOU, CHELSEA! Sooo much fun touring around town with Sheena, and so glad that she liked the first tour we took last year to come back to town and tour with you! Now that the "two sistahs" of the Lower East Side know their way around town, time to come back soon and tour with your handsome fellas! I'm so impressed that you both overcame the crazy weather - snowstorm in November ?!?! - Thank you so much for your kind words and praise - touring with you and Sheena was great fun and I'm looking forward to our next tour! God bless, Tom

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Reviewed October 31, 2018 via mobile

We booked this tour not really knowing what to expect. But we are so glad that we did. We had been in the states for 10 days prior to the tour and it is pretty close to the best thing we have done since being here. We booked this as a food tour but it is so much more. Not only will Tom take you to some of the great bakery’s and delis in the city, but he will also show you and tell you everything you need to know. His knowledge is second to none and to go with it he is just a genuine person. Has a laugh with you and makes sure that you are comfortable the whole time you’re on the tour. I can not recommend this tour highly enough. As the tour was coming to an end Tom gave us some maps. 1 with all our stop on it to have as a keepsake and another 3 showing us what Manhattan has to offer. All in all the best tour we’ve ever had. Lots of love to Tom from the Aussie honeymooners

Date of experience: October 2018
Thank NorthStar10972492685
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TourGuideTom2014, Tour Guide at Sterling City Tours, responded to this reviewResponded December 10, 2018

"Lots of love" from the Aussie honeymooners? OH MY! What can I say? Yes the tour was fun - especially all the food stops, from Zabar's to Russ & Daughters, and in-between. You both were so discreet - I never knew that you were on honeymoon until the end - not saying you looked like an old couple, on the contrary - but I never guessed that you were such a young couple! It was my honor to share the sights of the city with you both for such a special visit - and to share so much good food along the way - indulging our sweet tooth in the process! Warm regards and God's rich blessing in your new life together! Thank you, Tom

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Reviewed October 23, 2018 via mobile

We just got back from the city with our 11yr. old daughter. It was her first time there and we didn’t know where to start to show her the city, after talking to our concierge at The Viceroy- we took their recommendation and went with Tom. Best decision ever!! He made our trip and our daughter’s birthday trip memorable!! His knowledge and love of the city radiates!! He went above and beyond. He created a Mystery Birthday tour for our daughter, spelling her name out with major NY Landmarks visiting them & making sure we got a picture at each one!! Thank You Tom for the amazing history and tour of New York- you forever left a shining spot in our hearts for NY and The Orzo Family/Sterling City Tours!!

Date of experience: October 2018
Thank SMD1007
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TourGuideTom2014, Tour Guide at Sterling City Tours, responded to this reviewResponded October 24, 2018

WOW, Denah, thanks for that awesome review and all the kind words and L-O-V-E. Yes, no question, our BIG tour, our first-ever "Mystery Birthday" tour was sooo much fun! When you mentioned a very special birthday visit to NYC for your daughter for some reason it got my imagination going. We always have the attitude that learning about NYC should be stimulating and fun - for everyone - especially the young folk. So it started out as a fun idea - but your family chemistry and enthusiasm made the idea come to life. It's not always easy for an 11 year old to sustain interest in a long tour, but your girl was TOTALLY engaged, and your support and encouragement...well...it really all came together. Thanks again and again to your great family for collaborating (and conspiring) with me to make a day that we'll ALL remember! With warm regards and hugs - and definitely a shining spot in my heart too! Tom

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Reviewed October 12, 2018

Tom Orzo gives new meaning to Private Tour of NYC. He has sooo much knowledge about the city and lots of little known facts.My husband and I were in a comfortable Mercedes van (with a skylight roof) with our friends who live outside the city. They have grown up in the city and know it very well! Tom had so much information that even they didn't know.This was absolutely the best way to see a ton of the city in a day with a wonderful guide who knows his stuff inside an out!! This was an all day tour and then some!! Thanks, Tom, for a fabulous experience in NYC!! If I could give it more stars, I would!

Date of experience: October 2018
Thank Nana78006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TourGuideTom2014, Tour Guide at Sterling City Tours, responded to this reviewResponded October 13, 2018

Wow, thank you, Mary! Yes it was a very full day of touring, with just enough good food and healthy snacks along the way to keep us touring. Great to meet you and Randy, finally, after the planning emails, phone calls, texts, before the tour - a little planning goes a long way. I greatly appreciate your kind words, especially regarding our mutual friends, Dan & Carolyn, who have become "frequent flyers" for these tours. They keep me on my toes to try and not repeat the same tour. I appreciate the great curiosity you and Randy brought to the tour, which keeps me going as well. Thanks again for your kind words and generous spirit! Tom (PS - I'll see if we can get TA to add more stars...kidding!)

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