I spoke to Robin at Stay the Night a week prior to my wife and I's visit to NYC to see an off-broadway show for her birthday and was offered the Barnes Suite. I provided my credit card number and was told I could not arrive for check-in until after 4 pm the day of our stay. We planned accordingly and spent the day touring the city. Upon arrival at 5 pm, we were told that our room was already occupied, that Robin had no record of our reservation or conversation, and all other rooms had been booked months in advance. Due to the 'mix up' and our show being only a couple hours away, we were forced to pay double our budgeted rate at the only hotel we could find (via smartphone) with availability. The last-minute forced change of plans lead to us arriving 20 minutes late to our show.
I would highly recommend any traveler booking with Stay the Night to require Robin to provide you with a confirmation number or email to formalize your reservation. I overlooked this step because of the seemingly intimate and casual approach to the reservation process when I spoke to Robin over the phone. I'm not sure if anyone else deals with reservations, but it appeared to be a one-man shop which suffers a bit from a lack of organization.
- Official Description (provided by the hotel):
- Permanently closed. Thank you for the many great years! ... more less
- Reservation Options:
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- Also Known As:
- Stay The Night Inc. Hotel New York City