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Gansevoort Meatpacking NYC
Ranked #208 of 468 Hotels in New York City
Certificate of Excellence
Reviewed July 8, 2012

Just returned from celebrating an anniversary in town...just wanted to get away for the night so hopped on the subway to go to this hotel. I'd been here for parties before for parties but never stayed the night.
Upon arrival, were told by the employee at the front desk that the room we reserved would not be available (a gansevoort suite on the smoking floor), even though I had called the day before to ensure the room would be available, and was assured it was. The employee just kept stating 'its only a preference' over and over again. He was kimsd of bratty about the whole was not apologetic, and did not offer anything to take the edge off. Instead of paying the exorbitant prices for a suite that I didn't want, we downgraded to a deluxe room. Turned out he had the gall to give us a room literally in front of the elevator when the hotel was easily more than half empty. Jerk.
The tv remote didn't work, but they sent someone to swap out an alternate quickly.
Our bedroom was clean and cool but the bathroom floor was grungy. The fabled roof pool was a mess - patrons were throwing mojitos at one another in the pool - the employee probably could have handled it differently than just giggling. Had it not been 98 degrees we probably wouldn't have gone up as we've heard all the stories, but we needed to cool off. It's a great view, just unfortunate about the other patrons yelling and trashing the pool. I hadn't seen that many trucker hats in NYC in years.
We had room service twice. Breakfast and the fruit platter (with white and red wine gelatin cubes, yum!) were really good. The dinner entrees were adequate. They serve La Colombe coffee,
my favorite.
Saturday evening they brought us a split of prosecco and some chocolates for our anniversay which was very nice.
All the staff with the exception of the individual at the front desk were really great, they all had a big smile and were willing to help.
The hotel is not for everyone - it's young, has a party atmosphere especially on weekends, and some of the other clientele dont really care if they're ruining it for everyone else. It's unfortunate. Next time I think we'll try the Standard.

  • Stayed: July 2012
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2  Thank xxxxxooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Gansevoort, Social Media Manager at Gansevoort Meatpacking NYC, responded to this reviewResponded July 26, 2012

Dear xxxxxooooo,

We are extremely disappointed with the result of your stay. Not only did we start off on a bad note but your pool experience, which is very important to us, was one in which we do not approve. We assure you that we have taken your feedback very seriously, whether it is positive or negative it is critical for us so that we can take corrective action to address any shortcomings experienced where here at the hotel. Since your time with us we have spent a lot of time working out the kinks in terms of staffing on the rooftop. We hope that these hiccups have not hindered your view of Hotel Gansevoort Meatpacking and that your next experience here will be outstanding. Thank you for your feedback!

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Reviews (1,824)
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1,051 - 1,057 of 1,824 reviews

Reviewed June 30, 2012

Is the first time i visit the hotel and really like it. The decoration is amazing but most of all the staff! We arrived late at night and at front desk Miquel really helped us with everything. He was really attentive and offered to help us with turistic information, It is really valuable to be received fby people like this that is always willing to help and most of all when is your first time in the area. At the second day he remembered us and ask how was our day and he looked interested in our opinion towards the hotel and services.
I recommend this hotel for young couples you will really enjoy the style and area! is worth the price!

  • Stayed: June 2012, traveled as a couple
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Thank TascaSanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Dear Pfose,

We are just delighted to read that you enjoyed your stay with us! We try to make each guest's visit as special as possible and we are happy that you felt this way. Feel free to contact us when next visiting as we would love to make your next stay with us even better. We hope to welcome you back soon!

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Reviewed June 30, 2012

Like all many great places Hotel Gansevoort has become tired...and overrun with trendy wannabees. It used to be that you could stay here and quietly sit by the pool with euro business folk, a few Japanese tourists, and maybe a celeb. Now the rooftop looks like a scene from MTv's Jersey Shore...I am not exaggerating...there is serious Jersey Shore testerone and Long Island accents (yea, Jersey and LI accents are equal in my ear). The rooms are showing wear and the staff service - while trying to be white glove - has just become a little bit slack.

Lame.

  • Stayed: June 2012, traveled as a couple
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1  Thank corpuskungfu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Dear corpuskungfu,

We apologize that your stay with us was not what you expected. Gansevoort Group is dedicated to making continuous improvements and your input is vital to our success. We encourage you to contact us directly for any additional comments that may improve our properties at Anna@gansevoorthotelgroup.com. We hope we will have the opportunity to host you again in the future. Thank you again!

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Reviewed June 27, 2012

Took my little sister and a bunch of her friends there to celebrate her birthday. She and her friends absolutely loved. We got a Manhattan suite connected with a deluxe double and the layout worked perfectly. We used the living room as a gathering place to cut the cake and chill out after a long day of eating/exploring/shopping...

The hotel is in the heart of the meatpacking district and has that perfect "cool" vibe we were looking for. The girls absolutely loved their time at the hotel, especially upstairs at the rooftop pool. Our only complain was that the "heated pool" was Frigid!

The hotel staff are very friendly and even humorous and make sure your stay is pleasant. The spa is underwhelming but it was enough to keep the girls entertained.... Overall, the Hotel Gansevoort is a great place for those seeking to live the "hip/trendy" city life, if even for a day or two.

Room Tip: Manhattan Suites are spacious, well designed, and have an extra half bath that comes in handy....
  • Stayed: June 2012, traveled with friends
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Thank NicholasGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Dear NicholasGM,

We are so very happy to hear your stay with us was a success! We are also happy to hear about any other feedback or comments you have about our property, as it contributes to our continuous improvement and success. Thank you for staying with us, and we hope to see you again in the near future!

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Reviewed June 24, 2012

This hotel is the worst I have ever stayed in.. The art inside the rooms is beyond infantile and is almost offensive.. The staff are supercilious and the food is terrible.. And the prices are bizarre..

  • Stayed: June 2012
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4  Thank Manu Kumaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear Manu Kumaran,

We would like to thank you for the important feedback, whether it is positive or negative it is valuable for us. As a brand we strive for excellence so we are most concerned to read about your feelings towards your time with us! Please reach out to the Anna@GansevoortHotelGroup.com as we would love the opportunity for you to experience the Gansevoort in actuality. Thanks for your advise!

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Reviewed June 21, 2012

The Gansevoort hotel in the former meatpacking district of New York is apparently a happening place but we found the service less than great. Arrived at 2:00pm for a reserved room and told that room was being made-up and would be ready shortly. Two hours (!) later after many excuses (and two drink vouchers to buy off our increasing impatience), we finally got into the room. The decor (including shower curtain) follows the motif of large-scale glossy magazine ads that you might find for alcohol or perfume products. Will stay elsewhere next time.

  • Stayed: June 2012, traveled on business
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Thank NGuilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear NGuilford,

Thank you for your review. While many of our guests enjoy the artwork in our rooms, we do have an alternative artwork for guests who enjoy a different look. We would love to update your profile and include the specific preferences.

In regards to your first impression with us, we would like to apologize once more for the wait you experienced. We do not like to make excuses so we must say that this situation was not acceptable by our brand standards. We have used your feedback to take corrective action to address any shortcomings experienced while here at the hotel and we hope to have you back for another stay. We would love to show you a much better - more Gansevoort - experience!

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Reviewed June 20, 2012

My wife and I went to college in manhattan and work in NYC. After 17 years we bought a house on Long Island near the beach. We decided to do a weekend Baby Moon for our second child a few weeks ago. We had the greatest time. We visited the places we met and started dating at but mostly we relaxed and basked in all the comforts of the Gansevoort meatingpacking NYC. The staff was kind courteous and helpful. We swam in the pool, worked out in the Gym and ate at all our favorite places in the area. I can't recommend a hotel any higher. try it you'll love it.

Room Tip: ask for a room with a view. we looked out over the hudson to NJ. Beautiful!!
  • Stayed: May 2012, traveled as a couple
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Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear Aaron M,

Thank you so much for the positive feedback! We are firm believers in the importance of a stay-cation and we are so happy you chose to do so with us! It has been our personal pleasure to assist you and your guests! We also love your enthusiasm for the location! Have you tried our Park Avenue location, you may also really enjoy it! Please contact us with any information or questions. And thanks for sharing your advice with the Trip Advisor community!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gansevoort Meatpacking NYC

Address: 18 9th Avenue, at 13th Street, New York City, NY 10014-1202 (Formerly Hotel Gansevoort)
Phone Number:
Location: United States > New York > New York City > West Village , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in New York City
#106 Business Hotel in New York City
#152 Luxury Hotel in New York City
#174 Family Hotel in New York City
#177 Romantic Hotel in New York City
Price Range: $327 - $760 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Gansevoort Meatpacking NYC 4.5*
Number of rooms: 187
Official Description (provided by the hotel):
Gansevoort Meatpacking NYC Hotel, with breathtaking 360 degree panoramic views of New York City and sunsets over the Hudson River, is the first and only luxury, full service resort in Manhattan’s vibrant Meatpacking District. Gansevoort Meatpacking offers a chic retreat from the urban metropolis that redefines the world of luxury accommodations. ... more   less 
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Also Known As:
Gansevoort Hotel New York City

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