We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Hotel, Make sure you get a GOOD view or xxxxx”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mandarin Oriental, New York
Ranked #51 of 467 Hotels in New York City
Certificate of Excellence
New York City, New York
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Hotel, Make sure you get a GOOD view or xxxxx”
Reviewed May 1, 2013

Everything about this hotel is very nice.
The pool is wonderful and the staff is very well trained.
The location of the hotel on Central Park is a main reason you are paying top dollar.
But if you get a room with a view of a side street and not Central park you will be disappointed.
It is imperative that when you book your room, you call and make sure that you are getting the correct room exposure. Otherwise the hotel has pretty much everything you would want in an upscale property.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jack2act
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, May 2, 2013
Hello there!

Many thanks for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff. We hope you will visit us again soon.

Warm Regards,

Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,418 reviews from our community

Traveler rating
    954
    279
    109
    49
    27
See reviews for
247
539
88
280
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Taunton, United Kingdom
Level Contributor
133 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed April 10, 2013

This is taken from a review I wrote for Wedding Ideas magazine...

Being a wedding guest is always an honour, but when I was invited to an old friend’s wedding to a beautiful girl from Manhattan, I jumped at the chance to visit another old friend – New York – the city that never sleeps. Nor do I, so we’re the perfect match…

The Mandarin Oriental is quite simply the best. Good enough for the A-list (of which we saw our fair share), we had room 4308 overlooking Columbus Circus and the incomparable Central Park. With a chaise longue and floor to ceiling glass walls tempting you to do nothing but take in that view, we were thoroughly spoilt. Exceptional customer service, a pool on the 35th floor overlooking the Hudson River, an ever-so trendy lounge bar where you can mingle with the cool folk and Sunday brunch taken in the Asiate restaurant with its panoramic views were just some of the things I loved about this plush hotel.

Location, location, location… The Mandarin Oriental sits as part of the Time Warner Center on the edge of Central Park, where we took a long walk. It’s a people-watching, bird-spotting paradise. In the other direction is Times Square, the Highline Park which we so enjoyed walking through, and the Rockefeller Center, which offers, in my opinion, the best views of the Manhattan skyline. Despite this being my sixth trip to NYC I had never been on the Staten Island ferry that glides past the Statue of Liberty so we did that, and of course we did our fair share of partying. The Meatpacking District offers up some cool bars and check out Bleecker Street for delicious and inexpensive world cuisine. Each time I visit New York it gives me something new to spot and adore. It’s safe, fun and can be oh-so romantic too.

Room Tip: The higher, the better. We had 4308. I think the Central Park view is hard to beat
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RachelBrittain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.


We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
170 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 7, 2013

The Mandarin occupies floors 35-54 of one of the Time Warner center tower which means you'll get some of the best views of midtown, Central Park and the Upper East Side. This was my third time here for easter holidays and the rooms have postcard view, the heated pool on the 36th floor is without doubt the very best in the city and both the rest Asiate and the lounge offer some of the most exclusive views of Central park that you can afford.
Service is top notch! Ken the head concierge is truly friendly and most helpful and Diandra and her team will look after guests like few hotel can do.
Yes it's expensive but worth it.

Room Tip: Most rooms offer great views and are big by NY standards but my favorite are the Hudson view rooms f...
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SPimentel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.


We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2013

Location wise cant get better than this - Loved the Spa and the Bar - impressive views.
Concierge very pleasant and great tips on Central Park. Cant remember the name of lady at the reception who really handled all our queries very professionally. All around a great property

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Y0usMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.


We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 31, 2013

I just completed a disappointing three night stay at the Mandarin Oriental NYC. I first visited this property around two years ago. I arrived very late that time, but was still greeted by name (which continued throughout my stay). The service was excellent, even to the point that the lounge kitchen stayed open late to cook me a bite to eat. However, when I went to my Premier Central Park View Room, I recall surprise at finding the bathroom in slight disarray to the point where I wondered if someone had been in the room after housekeeping had come through. But the hour was late and I was too tired to complain. I chalked it up to sloppy housekeeping in what was an otherwise short but nice visit.

Unfortunately, that should have been a sign. Fixated on the Mandarin's impressive 35th floor bar and its jaw-dropping pool and common areas (rather than on the sloppy bathroom from my first go around), I returned to the hotel for a three night stay in the Hudson River View Room Double. I have friends in the city and could have crashed in their small apartments, but I was hoping to get some pampering and good sleep. It turns out I should have couch-surfed.

No greeting by name awaited me this time (or really, at any other time except when I spoke by phone with hotel staff who would then pause and mispronounce my name off their computer screen). In fact, even though I called hours before to let the front desk know the approximate time of my early evening arrival, housekeeping was still "readying my room" when I got there. This, at 7pm at night! The front desk apologized (Apology #1) and comped some drinks in the lounge.

When it was eventually ready, my room turned out to be fine (the bathroom was sparkling) and came with a surprisingly nice view. I was satisfied that all was well. That is, until I was awoken by the sound of what sounded like a combined saw and jack-hammer inside the walls at 9am. The noise only got worse, and I called down to the front desk to find out if I could expect this to continue for the rest of my stay. The front desk manager apologized (Apology #2), and explained that a suite above/below me as under construction -I got different answers on this depending on who I spoke to. He seemed genuinely sorry and discounted the room by 50% for that night. Unfortunately, the noise was so bad I couldn't even get ready in my bathroom and so I went down to the spa to shower up. The spa cost was comped (as it should have been, since my room was unusable). When I came back that evening, there was an apology note from the front desk with some chocolates. "A very rough start," I thought, but two more nights to go.

Although I didn't have the pleasure of waking to jack hammering for the rest of my stay, I was instead treated to a symphony of slamming doors and loud hall conversation. I am fairly sure that I didn't get more than a few hours consecutive sleep before someone decided to conduct an entire business negotiation in Spanish right outside my door, or before the child from the lovely West African family still operating on Ivory Cost time (the Mandarin Oriental is highly international) decided it was entertaining at 5am to repeatedly slam the door to her parents room. "Perhaps, the Mandarin has decided to go truly realistic and use paper walls in furtherance of its East Asian theme," I mused in my half-awake state. In total earnest, the noise problem is very serious. No one who is a light sleeper should even consider this hotel. When I finally checked out after my third night, exhausted, the front desk asked how my stay had been. I related my continuing noise issues, and received in turn a beautiful apology (Apology #3) worthy of an off-Broadway play.

Although I respect the fact that the Mandarin staff did what they could to address my concerns, the truth is that these issues should never have occurred at the first place. I would have gladly paid full price and returned all the comps and theatrical apologies for what I truly wanted, which was a decent night's sleep. Sadly, that was the one thing that I could not have. At a hotel that bills itself as one of the best in New York, an inability to deliver on this one critical point is unacceptable.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RenardFX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you so much for taking the time to review Mandarin Oriental, New York. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at monyc-executiveoffice@mohg.com.

Best regards,

Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 28, 2013

My son and I recently stayed at the MONY for three nights. We booked it through AMEX FHR program. We stayed in a double room. The hotel is situated on the 35 th floor of the Time Warner Center. Once in the lobby, one is transported. It overlooks Central Park, but due to the location is quiet and serene. From the registration to the valet to housekeeping and room service, service was impeccable and low key. Our room was not large, but was certainly well appointed, with a very large walk in closet and nicely done bathroom. The hotel is contemporary and well done. Arrived very late our first night, and ordered room service and watched the NCAA tournament til the wee hours. The room service cheeseburgers were among the best we have ever had, and we seriously considered doing that every night! The concierge service was top shelf. We used the gym on many occasions. It is stocked with plenty of state of the art equipment, and has floor to ceiling windows overlooking the Hudson. All in, there is not one single thing that wasn't perfect. By the way, had lunch at Blue Ribbon sushi across the street, which was a treat. The cost is typical for the high end NYC hotels, and we are now spoiled forever. Most highly recommend.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YetiAspen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.


We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
東京
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 24, 2013

It may be a good hotel just for an experience. But human factor of seivice experience at this hotel is just as good as half-price hotel or maybe even little worse. I did not have any bad experience from empoyees of this Mandarin Oriental Hotel NY. I just woud like to say that I did not experience any impressive human-touch service. I felt that every service is done by manuals or handbook.
Yes, this hotel is a good hotel. Safe, nice bed, nice bath, nice this, nice that. But nothing is not really considered. There are so many hotels that give services considered for customer relaxation in Manhattan .

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Skipper18152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Manager at Mandarin Oriental, New York, responded to this review, April 11, 2013
Thank you so much for taking the time to review Mandarin Oriental, New York. We hope to welcome you back the future.

Best regards,
Mandarin Oriental, New York Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The Ritz-Carlton New York, Central Park
Upper West Side
Trump International Hotel and Tower New York
Trump International Hotel and To...
#102 of 467 in New York City
4.5 of 5 bubbles 1,214 reviews
Midtown
Park Hyatt New York
Park Hyatt New York
#15 of 467 in New York City
4.5 of 5 bubbles 1,315 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Peninsula New York
The Peninsula New York
#30 of 467 in New York City
4.5 of 5 bubbles 1,041 reviews
Midtown
Four Seasons Hotel New York
Four Seasons Hotel New York
#288 of 467 in New York City
4.5 of 5 bubbles 88 reviews
Upper East Side
The Pierre, A Taj Hotel, New York
Show Prices
Show Prices
Show Prices

Been to Mandarin Oriental, New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental, New York

Property: Mandarin Oriental, New York
Address: 80 Columbus Circle at 60th Street, New York City, NY 10023-5800
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in New York City
#14 Business Hotel in New York City
#43 Luxury Hotel in New York City
#46 Romantic Hotel in New York City
#75 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, New York 5*
Number of rooms: 244
Official Description (provided by the hotel):
A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelsClick and HotelQuickly so you can book your Mandarin Oriental, New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, New York Hotel New York City
Mandarin Oriental New York City
Mandarin New York City
New York City Mandarin Oriental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing