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“Not One of New York's Finest”

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Mandarin Oriental, New York
Ranked #53 of 468 Hotels in New York City
Certificate of Excellence
Reviewed September 15, 2012

I was suprisingly disappointed with this hotel. My family and I did a two-day excursion to New York and wanted to stay near shows and Gallagher's restaurant (which we love, but that's another review). Our travel agent works with clients who expect the best, and booked us a one bedroom suite with another adjoining bedroom. When we arrived, nothing was ready. The suite we eventually were given was the wrong room type, and the "connecting" room was non-existant. They did move us to a suite that was an upgrade, but we had to settle for a second room that was next door, not connecting.

Aside from the errors, I just didn't like this hotel. If you want to be in the action on the West Side, the location is wonderful, and some of the rooms have great views. However, the first suite we were given had floor to ceiling glass at a sharp, pointed angles (terrible for anyone afraid of heights), and severely modern furnishings. It came across as cold and harsh rather than luxurious, and I love contemporary decor. Not this one.

In addition, it felt like they "dumped" us in the room. None of the amenities arranged by the travel agent were present (a little snack, sometimes flowers), and although they knew the accommodations were wrong, we were told just to wait there. Overall, we didn't get a "welcoming" feeling in this hotel at all. New York is one of those cities where it's important for me to feel the hotel is our "oasis" in the big city. These were VERY expensive accommodations, and couldn't compare with the Four Seasons, new Ritz Carlton or any number of other fine New York hotels in this category. At this price, it should have five stars.

  • Stayed: October 2011, traveled with family
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1  Thank regulartraveler705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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786 - 792 of 1,474 reviews

Reviewed September 15, 2012

This is truly a lovely hotel with excellent rooms, beautiful views, incredible food (we had breakfast every day), gracious service and a prime location on the park. No additional photos need to be posted to show the fantastic vistas from the rooms, bar and restaurant. All rooms are above the 35th floor, so whether you pick a Central Park view or a Hudson River view, you will not be disappointed. I was with my husband in a park view, and my parents were in a corner Hudson view room. Both rooms were spotless, and the attention to details in the decor of the rooms was very nice. The Mandarin is located adjacent a station where 5 subway lines converge, so you can literally go anywhere in Manhattan from there withiut changing trains.

It's nice to come back to a hotel after a long day walking around and feel instantly relieved. That is the vibe of this hotel. Quiet soothing rooms, and a comfortable bar and airy restaurant above the fray. I was hesitant to book here seeing the ranking on TripAdvisor, but I am glad that I did. We were thinking of the Trump, but I didn't care for the lack of public spaces. Mandarin is a great choice right next door.

Stayed: September 2012, traveled with family
Thank Laura060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this reviewResponded September 21, 2012

Hello Laura060! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

First time in the Mandarin New York after getting tired of the Trump but still wanted a park view.

Pros:
Lovely room (premier central park view suite,) great front desk and prompt service.

Cons:
Light burned out in the bathroom, in room fridge was warm and not cooling. All minor and annoying, but the topper was when my wife complained that the bathrobe smelled like someone else. I put mine on, put and found a condom in the pocket (unused.) They had never cleaned them. It made me look closely at the sheets and wonder if anyone is managing housekeeping.

Fail:
I filled out the "how was your visit" guest survey and as of now, two weeks later, never had a response from management.

  • Stayed: September 2012, traveled on business
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Thank K&SRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this reviewResponded September 14, 2012

Hello, K&SRanch! Thank you so much for taking the time to review Mandarin Oriental, New York. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at monyc-executiveoffice@mohg.com.

Best regards,

Mandarin Oriental, New York Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

Although the Mandarin Oriental in New York City commands a hefty price, it is SO worth it. Every aspect of the hotel is wonderful - the view, the simplicity of the rooms, the food and the staff - all of them - fabulous. Can't wait to return!

  • Stayed: August 2012, traveled as a couple
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Thank sunsearcher06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this reviewResponded September 14, 2012

Hello sunsearcher06! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012 via mobile

Great views. The best bathrooms so far in New York. And also great location since there is a subway and a mall right below. Also not to forget central park.
We had great breakfast and also excellent dinner at the same restaurant. This is our second stay at this hotel and will always return back since it has the best of everything.

  • Stayed: September 2012
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Thank shefpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this reviewResponded September 14, 2012

Hello shefpat! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

The hotel works overtime to ensure that each guest receives flawless service. We spent a weekend in a room overlooking Central Park. The restaurant is very good as is the lounge. However, the service is impeccable and makes the stay an experience. They spa facilities are terrific as well. Strongly recommended for a stay in NYC. Congratulations to Mr. Groessing on an exceptional property.

  • Stayed: September 2012, traveled as a couple
    • Value
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Thank SBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this reviewResponded September 14, 2012

Hello SBF2! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

We stayed for a week at the end of June. Perfectly located, this hotel is luxurious and expensive. We had a central park view room on the 42nd floor. The room was fine albeit a bit cluttered with large furniture. You pay a lot for these rooms and one of the reasons is obviously the park view. However a word of caution - our view included the multi-storey trump hotel immediately in front of us - not sure how many of the park view rooms have their view almost obliterated by trump? Despite this, the location is exceptional - adjacent to the park, connected to the mall (oh, for a Whole Foods in our town), access to the subway on the doorstep and lots of lovely restaurants and bars to hand.

One experience which is a must-do is a cocktail in the Lobby Lounge at dusk. The view is amazing. Book a table by the window. Another must-do is a swim the lap pool - looking out over the Hudson from 30-odd floors up as you swim is awesome.

Staff very good and helpful. Gabriel at reception worthy of mention. Would recommend the hotel but if your main reason for booking it is the view, I would proceed with caution and check out what you will get for your money.

Stayed: June 2012, traveled as a couple
Thank ros07England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_NYC, Guest Relations Manager at Mandarin Oriental, New York, responded to this reviewResponded September 14, 2012

Hello ros07England! Thank you so much for reviewing your recent stay at Mandarin Oriental, New York. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Best regards,
Mandarin Oriental, New York Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, New York

Address: 80 Columbus Circle at 60th Street, New York City, NY 10023-5800
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in New York City
#14 Business Hotel in New York City
#46 Romantic Hotel in New York City
#48 Luxury Hotel in New York City
#74 Family Hotel in New York City
Price Range: $879 - $2,945 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, New York 5*
Number of rooms: 244
Official Description (provided by the hotel):
A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants. ... more   less 
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Also Known As:
Mandarin Oriental, New York Hotel New York City
Mandarin Oriental New York City
Mandarin New York City
New York City Mandarin Oriental

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