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“Compact - Efficient - Friendly!” 5 of 5 bubbles
Review of Hampton Inn Manhattan-Chelsea

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Hampton Inn Manhattan-Chelsea
Ranked #161 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
San Jose, California
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Compact - Efficient - Friendly!”
5 of 5 bubbles Reviewed November 23, 2012

In town one week after Hurricane Sandy, to visit two colleges. We knew that NYC is very expensive and the rooms are tiny, but had not stayed in town before. We checked in, took the elevator to our room on the tenth floor and found very narrow hallways. Our room was small but efficiently laid out. It was facing the rear, so traffic noise was minimal. The bedding was comfortable and clean, and bathroom were very clean and remained so throughout our 3-day stay. The cleaning staff, who we encountered in the hallways many times, were especially friendly and always smiled -- that was striking to me. We found the staff at the reception desk too, to be very friendly and helpful at all times, giving us directions to various subway stops, hiring transportation to the airport...Breakfast was standard Hampton Inn fare, which was just fine. We would stay again, most definitely.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank los4caracoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 27, 2012
Thank you and Happy Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,781 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
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English first
Sarnia, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

We were pleasantly surprised by every aspect of this hampton inn. I read many reviews about how small the rooms are in NYC hotels and we were very pleased with the space and layout of our rooms at the Hampton. Our rooms were clean and comfortable (I wanted to take our bed home with me!). The hotel itself was immaculate inside. Outside it looked okay but once you walked thru the doors everything was clean and in tip top shape. The free hot breakfast was excellent and well maintained and was a great way to start our jam packed days. As for the employees, everyone we encountered were very pleasant and helpful. Especially the girl who helped us when we first arrived (I am sorry I forget her name). She was amazing with helping us get our luggage stored, park the car and giving us maps for our first adventure into the city. thanks to all the staff for making our short but fun NYC stay incredible.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 20, 2012
Thank you for the kind words. Hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Grove, California
Level Contributor
194 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

This hotel was clean, well located, and has a great staff. Kudos to Elvin, one of most professional and accommodating Front Desk Agents that i have seen in my many travels. Breakfast was good, average for a Hampton Inn. Room was small but very clean and comfortable. We will stay here again.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RickThePick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 19, 2012
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moon Township, Pennsylvania
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 8, 2012

My two kids, 9 and 13, and a friend of ours and her daughter, 16, stayed here and would stay do it again. It was away from the noise of the city, but close enough to for us, as tourists, to get to where we wanted to go. The subway was nearby. Free hot breakfast was fabulous, especially when traveling with kids. Rooms were clean. We were able to get a fridge and micrwave, also great with the kids for snacks and drinks. The room was small, but my friend said all New York rooms are small in comparison to other city hotel rooms.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jsmom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 16, 2012
Thank yyou for your feedback. Glad you and your family enjoyed it
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Argentina
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 7, 2012

A good location, the staff was not very friendly. When we arrived, the vending machines were out of working, we had to change rooms because the air conditioning did not work and the room faced the street and was very noisy, so the next day we were moved. The room was comfortable, the breakfast was basic but good. Several times I saw staff taking out the trash in the same elevator that of the guests( only 2 elevators). The maids draw sheets and other things from the room and put them in the hallway one did not have to spend, and was to wait until lifted. An impersonal hotel, only for sleeping.

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PandoraBariloche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 16, 2012
Thank you for your feedback. I'm sorry that the staff was impersonal. I have addressed your concerns. We hope you comeback and give us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 6, 2012

Was there with family during storm Sandy. What can I say. Total lack of commitment from staff. There was no electricity, but the hotel could have been more proactive:
1. Not enough generators sourced, surely they could have provided lighting? Dangerous in hotel.
2. No tourches given to guests, rooms were in blackout
3. Poor breakfast, no milk etc. How difficult would it have been to proved basic breakfast, condering there were stores open locally?

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank anandmanmeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 8, 2012
So sorry for your stay.We could not control when the city was going to give us back our electricity. We did run back and forth for coffee. The nearest deli was 20 blocks away so it did take a while. Generators are good for the main nececities like elevators, running water and phones. We do apologise for the inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed November 4, 2012 via mobile

We stayed at this hotel twice (at the start and end if a tour). Initial impressions were very good, rooms ready on time, nice clean rooms, plenty of complementary goodies in the room. Good location (approx 9-10 blocks from Empire State & Macy's). Plenty of good little resturants and bars nearby. Complementary breakfast is fantastic. Second stay not as great due rooms not being ready and a faulty toilet which ran all night (was fixed pretty quickly) although all the plumbing in the bathroom was mostly faulty. Ice machine outside the room was supposed to be switched off from 9pm until 9am but this wasn't the case and therefore were disturbed by people getting ice all night. Overall a nice hotel, some things could have been better second time round, would consider staying again.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chilly25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsolis, General Manager at Hampton Inn Manhattan-Chelsea, responded to this review, November 5, 2012
Than you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Manhattan-Chelsea

Property: Hampton Inn Manhattan-Chelsea
Address: 108 West 24th Street, New York City, NY 10011-1902
Phone Number:
Location: United States > New York > New York City > Chelsea
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#32 Green Hotel in New York City
#67 Family Hotel in New York City
#146 Romantic Hotel in New York City
#153 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Manhattan-Chelsea 3*
Number of rooms: 144
Official Description (provided by the hotel):
This 20-story hotel located in the trendy Chelsea neighborhood between Sixth and Seventh Avenues provides the perfect location for travelers looking to stay in the city. Start your day early with our complimentary breakfast then head out to famous attractions like Madison Square Garden, Times Square and Central Park. Enjoy world class shopping with a visit to Macy’s or family fun at the Chelsea Piers Sports and Entertainment Complex. Dine at world famous restaurants, catch a Broadway show or browse the neighborhoods numerous art galleries.After a day of taking in the sights and sounds of New York City, relax in a comfortable Hampton bed® and watch your favorite shows on our 32 inch LCD HD TVs while you send photos to your family using our free high-speed internet. ... more   less 
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Also Known As:
Hampton Inn Manhattan Chelsea Hotel New York City
Manhattan Chelsea Hampton Inn
Hampton Inn New York City
Hampton Inn Chelsea
New York City Hampton Inn

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