We can't speak to the food here, though we did really want to try it. Sadly, I stupidly reserved my dinner res on the night I made it (Opentable autoformatted back to that and I didn't notice) - so my reservation, which I thought was for the next Tuesday, was actually made for fifteen minutes after I made it. They required a credit card to reserve, though not ONE statement was made online about a cancellation policy or charges nor did I ever acknowledge or accept same. So, when I got notice from Opentable that I'd missed my reservation, saw a $200 charge from the restaurant, and realized my stupid mistake, I called the restaurant immediately. They told me they'd "look into" why I was charged $200 rather than $100 as typical cancellation was $50/person. I said that a simple call to my bank would get the charge reversed, as there was no legally required notice of the charges - but that I really just wanted to come in on Tuesday as planned and the charges could either be credited or issued as a restaurant credit. "I'll call you back" was the response. Next day, I called and left a message - no reply. Four days later, I posted a negative review on Yelp, cancelled the transaction with my bank, and slammed them on Facebook. Lo and Behold! They finally called! I didn't even answer. Newsflash, by the time you make your customer hate you enough to trash you on social media it's really too late. So, no idea how the sushi is - but I would not let these people anywhere near your credit cards!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.