Went on New Years Day and they seemed overwhelmed. I have had their great hot chocolate in the past but on this day when we got our "hot" chocolates (after waiting 20 minutes) they were warm and they really lacked that rich chocolate experience I had been looking forward to. The staff made us new hot chocolates which meant we waited another 15 minutes or so. After the wait and the inconsistency in taste, our experience was ruined.
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