This was my first time back to the Millenium Hilton since September 11 had forced its closure. I had stayed in the hotel 4 or more times previous to 2001 and had always been a huge fan of the place- it was sleek, contemporary and well run. This time however, I wasn't as happy. Don't get me wrong- it's not awful, but the service was lacklustre in several areas and the place just seemed less luxurious- certainly it is not in my opnion a 4 star-more like a 3 star.
Like other reviewers we encountered problems upon arrival with regards to the room booked. We had booked a Deluxe double on 33-55th floor with city view and on previous visits this had meant a corner room with a view uptown. The view we had was directly over Ground Zero. I don't particularly have a problem with that but certainly I would not call it a city view- unless they are referring to a New jersey city view. To be honest I couldnt be bothered to argue further with the clerk but as per other reviews- don't expect to necessarily get what you have booked!
The check in staff were bordering on the surly and they even stated that breakfast wasnt included in the rate which I immediately corrected them on. We were told the breakfast vouchers would be sent to our room later that day and after 2 further inquiries and telephone calls- they were- hardly 4 star service huh?One further problem with the room is that we were on a non smoking floor. On our return to our room on the Saturday we could smell a strong cigarette smell in our room- which had a connecting door to teh room next door- we could smell teh smoke seeping through- and as non smokers it wasn't pleasant particularly as the hotel has very small windows that dont clear the air and air conditioning doesnt really help with smoke. We called the front desk who seemed totally disinterested and it was only when i got angry that he sent us housekeeping with an air purifier which took up a large chunk of our bedroom floorspace and wasnt that efficient- they seemed unconcerned that other guests were smoking on a non smoking floor which I think is unacceptable. Again they seemed disinterested and I was made to feel as if I was making a fuss!
Housekeeping werent very efficient either- granted they tidied the room but it still looked messy- ie they didnt put away teh ironing board and the extra pillows and blankets were just left folded on the bed so the overall impression was a bit tatty.
Now the good bits- the swimming pool is fab and the staff there are friendly and cheerful. Breakfast is good if you can get it as part of your room rate but overpriced otherwise. Room service is overpriced in my view and dont touch the minibar- $4.50 for a can of coke-! there are loads of delis nearby where we stocked up on beverages and stuffed them in our ice bucket to chill- much better!
The rooms themselves may have been refurbished but the carpets look cheap and the place just seems more like a holiday inn than a premium Hilton property. The plasma screen TVs are Ok but they take the place of large mirrors that used to be wall mounted. Now the only mirrors are in the bathroom and on the bathroom door in a dark spot in the room.
The bar in the lobby is quite nice but expensive- $12.50 for a cocktail seems a bit cheeky when it is really only a standard lobby bar.
We stayed at Embassy Suites which is across from the Millenium by the Financial Center and this is a much better option if you can get a good rate.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hilton Hotels Direct, Travelocity, TravelUp, Priceline, TripOnline SA, Cancelon, Cheap Tickets, HotelsforEveryone, Hotwire, HotelQuickly, Evoline ltd and getaroom.com so you can book your Millennium Hilton New York Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Millenium Hilton Hotel New York City
- Hilton New York City
- Millenium Hilton New York
- New York City Hilton