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“Great Hotel”

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Wyndham Garden Chinatown
Ranked #148 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 4, 2014

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Kate K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded May 8, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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773 - 779 of 1,589 reviews

Reviewed May 4, 2014

Wyndham Garden Chinatown is a modern (under two years old) and professionally run hotel close to Chinatown, Soho and L.E.S. The staff is friendly and helpful, and the hotel seems safe (staff who were alert, elevator use requires key, quality doors in rooms, fire detection and sprinkler systems, etc.)

Our room was not particularly large, but perfectly OK (most rooms are small in NYC), and it was clean and tidy when we arrived (and the cleaning staff did a great job during our stay, too). We found the room very comfortable and it had a magnificent view of the Empire State Building/Midtown. There is also a large roof terrace on the 19th floor with a breathtaking 360 degrees view (we skipped the entire trip to the Empire State Building because of this)!

Top Queen Size bed with quality linens, refrigerator, spacious safe for laptop and passports etc, coffee/tea machine, sufficient electrical outlets (important!), iron/ironing board. The water pressure was good, and the bathroom had lots of thick towels and a hairdryer.

Many hotels have free, but poorly functioning Wi-Fi. That is not an issue at Wyndham Garden! We used the web extensively and without any problems. In the lobby there is also a PC for free use, not to mention a connected printer that made it easy to print our boarding passes before going home. We ordered Room service/used the hotel restaurant a couple of times, and the food was yummy.

Nearest subway station (Grand Street, B/D train) is about a 5 minutes walk and we had no problems getting quickly to Central Park, Times Square and other popular sites. We recommend purchasing a 7 day unlimited MTA-pass for $30. The hotel booked a taxi for us to Newark Airport, it worked great with their regular contacts - and a flat rate was arranged.

Heartfelt thanks to the Director of Rooms Omar Bouchaar, Katie, Hermin, and all the other members of the hotel staff who made our 10-days stay to such a nice experience, we would love to come back to this hotel!

Room Tip: If possible; order a room on about 8th floor or higher - to get a better view.
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  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Evbo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded May 8, 2014

It's so wonderful to receive this great feedback. Thank you for all of the attention to details which we find are important in making one's stay nothing short of amazing. I especially appreciate the kind review of so many members of our team. It is always wonderful to hear when the staff does a wonderful job. I look forward to sharing your comments with them as they will be ecstatic. It was our pleasure hosting you during your stay in New York and we look forward to seeing you again in the very near future!

Best regards,

Omar Bouchaar
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

Hotel is in a good location for exploring Chinatown and Little Italy and the rest of the downtown area. When booking see if you can book a room on the north side of the hotel looking uptown and the view of the empire state building at night is magnificent.

Room Tip: book a room on the north side of the hotel looking uptown and the view of the empire state building...
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  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
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7  Thank RHHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded May 2, 2014

Very nice! We are delighted you enjoyed the view from your room and your stay with us. We appreciate your kind comments, and we really look forward to seeing you again in the future.

Best regards,

Omar Bouchaar
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

Our stay at Wyndham Garden Chinatown was faboulous! All of the staff were great. Especially the Director of Rooms, Omar Bouchaar, was really friendly, professional and helpful, and made our stay very pleasant. We were lucky to get a room on the 11th floor with a magnificent view uptown! Omar made sure that we got a room on the same floor as our parents (travelling with us), and we also got a baby crib for our little 9 month year old baby (was in our room when we arrived). Everything was just in place.

The hotel is modern, clean and tidy, and the beds were nice. All in all, a great experience!

Thanks to Omar and the staff for a great stay! We will definitely come back.

Room Tip: If possible, ask for a room high up. If you are lucky, you get a nice view!
See more room tips
  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Hillevi83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded May 1, 2014

I would like to express our heartily thanks for your comments. We are pleased to know that you had a "faboulous" and "very pleasant" stay with us and that we have exceeded your expectations. It's so wonderful to receive this great feedback. We look forward to the opportunity and the pleasure of serving you once again in the near future and hopefully for a longer stay.

Best regards,

Omar Bouchaar
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

Got a great deal on this hotel, so even though we wouldn't have stayed in Chinatown normally, it worked out. Convenient to the subway, two different lines 2 and 5 blocks away, felt safe, very clean, and brand new. Free high speed internet was a great plus. Bathrooms were new, but glass partition instead of door made for a very wet bathroom post-shower - but that was the only issue.

  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
2  Thank Kalyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded April 30, 2014

Thank you for taking the time to share your feedback of the Wyndham Garden Chinatown. I am very happy to hear that you enjoyed your stay with us and, that we could be a convenience for your needs while here in the city. With today's economy, we understand how important it is to offer competitive prices, and we strive to make sure that our service value far exceeds that. We certainly look forward to welcoming you back to the Wyndham Garden Chinatown in the very near future.

Best regards,
Omar Bouchaar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

it's definitely not a five star hotel. However, Wyndham Chinatown exceeded my expectations in all aspects. While the room was not very spacious, it was more than appropriate. It was always clean and functional. Unlike in many other similar hotels in town, I have never found any filthy stains or corners in Wyndham China. The cleanning staff have done a great job. Meanwhile, I found all staff in Wyndham friendly and attentive. They responded to calls and requests promptly. Staff at reception were able to reconigze me after my second stay here and always made me feel welcome. I will definitely come back again!

  • Stayed: December 2013, traveled solo
    • Value
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    • Sleep Quality
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3  Thank ksdsaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded May 1, 2014

Wow! Thank you so much for your glowing review! All of us here at the Wyndham Garden Chinatown Hotel have a passion for delivering amazing service, so your comments really make our day! It sounds like you had a perfect hotel experience, and we look forward to welcoming you back for many more stays in the future. Thanks again, and take care!

Best regards,
Omar Bouchaar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014 via mobile

I recently returned to NYC, and stayed at the Wyndham in Chinatown. This was was my second time staying at this location. I can't say enough about this Hotel and Staff. Omar and his Staff treat you like family and greet you like you've just returned home for the Holidays. Their hospitality is not a job, it's truly the spirit of their Staff. The Hotel itself is beautiful with amazing views of the City skyline.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank EHalligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded April 27, 2014

Thank you for your comments and feedback. We are pleased that your stay was a comfortable, welcoming one. We strive to be a "home away from home" to all of our guests. Our hotel prides itself on excellent service and I have shared your kind remarks and recognition of their efforts to meet your needs. Thank you again and we look forward to welcoming you back to Wyndham Garden Chinatown.

Best regards,

Omar Bouchaar
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Chinatown

Address: 93 Bowery, New York City, NY 10002-4915
Phone Number:
Location: United States > New York > New York City > Chinatown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #148 of 470 Hotels in New York City
Price Range: $143 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Garden Chinatown 4*
Number of rooms: 106
Official Description (provided by the hotel):
Wyndham Garden Chinatown is a boutique style hotel ranked among the highest 4 star properties in New York City and located in Lower East Side. Just steps from Soho and Little Italy there is shopping, museums, art galleries and fine dining in walking distance. Currently top 20% ranked for overall service on Tripadvisor in all of New York City and recently won Expedia's Insider's Select Award which is based on guest reviews and value of the hotel. The hotel has views from the guest rooms of the Empire State Building and New York City Skyline. Wyndham Garden Chinatown is a full service property with amenities such Rooftop93 our year round rooftop Lounge, room service, full service restaurant, Beer Garden, 24 hour fitness Center, and Lobby Bar. This hotel is surrounded by great shopping, tourist attractions and convenient to several subways stops such as the B,D,J,Z,6,R. ... more   less 
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