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“Small hotel, Chinatown location not great”

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Wyndham Garden Chinatown
Ranked #158 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
London
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Small hotel, Chinatown location not great”
Reviewed March 19, 2014 via mobile

Stayed here 4 nights for a short visit to NYC. Hotel is new, great condition and rooms are nice for rate paid. However the hotel is very small with no drive way available for taxis which does cause a problem. I didn't really like the location as there were only Chinese shops and restaurants nearby, but I should have realised this with name! Had to walk 20-30mins to find Western food. There is a metro 10 min walk so transport into the centre is easily accessible.

I would probably not stay in Chinatown on my next visit, prefer somewhere more mixed in terms of restaurant choice and avoid smell of local cuisine/cooking.

Stayed August 2013, traveled with family
Helpful?
1 Thank CityBoy_82London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this review, March 20, 2014
Thank you for choosing the Wyndham Garden Hotel Chinatown. We appreciate your feedback. I sincerely apologize that we did not exceed your expectations and am sorry to hear that the location was not what you expected. Your comments have been shared with our management and team. Please note that while we are in Chinatown, we are only 3 short blocks away from Little Italy which also feature delicious eats and a 15 minute from SoHo which would have more of the Western food you were looking for. Thank you for taking the time to review our hotel. We hope to have the opportunity to host you again in the near future - just visit our front desk to get some tips on the area!

Best Regards,

Omar Bouchaar
Director of Rooms
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (349)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Turkish first
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English first
Zichron Yaakov, Israel
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 16, 2014

My wife and I just spent 3 nights at the Wyndham Garden Chinatown. We are ex-New Yorkers and well...we're fussy about where to stay having been back and forth for the past 30 years. This hotel is clean, affordable, convenient for travel in and around both Manhattan and Brooklyn and great for restaurants. (Hint: do focus the shower nozzle on the wall to avoid splashing on the floor.) We did take the advice of other reviewers and stayed on the 8th floor. Great view and quiet from street noise and the party hall on the 18th floor. Comfy sheets, towels and bed and a well designed room making the most of a compact NYC hotel space. This is our first best choice from now on. Far better than many rooms we've stayed in that cost twice as much.

Room Tip: Floors: Above 8 and below 11. Ask for an extra bath matt as it will get wet after each person shower...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RonZichron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this review, March 18, 2014
Dear Ron,

Thank you so much for your wonderful review! Knowing that you are "fussy" and rate us as "fabulous" is quite the compliment! We are so happy you enjoyed your stay with us, we were just as delighted to have you and your wife here! We are looking forward to the next time you come home!

Best Regards,

Omar Bouchaar
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carshalton, United Kingdom
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 13, 2014

My wife and I have just returned today from 4 great nights at the Wyndam Garden Chinatown.
The hotel is a little gem in the heart of Chinatown. Every part of the hotel was spotless and the service from all the staff was excellent. As previously mentioned the standard rooms are on the small side, but I would rather have a small, clean and well equipped room than a large dirty room any day. We had a great view of the Empire State Building from the floor to ceiling windows and the air con went from hot to cold whenever we wanted it too. Our only complaints concerning the room was that there was no extractor fan in the bathroom (which meant that the wallpaper (why?) is starting to peel away from the walls already) and that the double glazed windows could be a little thicker to cut down on the noise which could be heard from the surrounding roads despite being on the 12th floor. Every member of staff we had contact with were both friendly and efficient, which can often be a rarity in this city. The 18th floor also has a great bar where you can sit and enjoy the NYC skyline while sipping a cocktail, what more could you ask for in a hotel?

All in all My wife and I would definitely recommend this hotel to anyone and if we ever return to the city we would definitely consider staying here again.

Room Tip: Get the highest room that you can.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheBlondeFella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this review, March 14, 2014
Thank you for your comments and feedback. We are pleased that your stay was a comfortable, welcoming one. We realize our room sizes are smaller than those in other cities, but they are spacious compared to other Manhattan hotels and do provide all th amenities you need. We appreciate your feedback from your stay. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We apologize for any inconveniences you encountered with the bathroom setup and ask that you please contact us to give us your room number so we can remedy this issue. We look forward to welcoming you back and hope to be considered a 5* next time!

Best Regards,

Omar Bouchaar
Director of Rooms
OBouchaar@wyndham.com
646-329-3410
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 12, 2014 via mobile

We were impressed with the presentation & cleanliness of the hotel.
The staff were friendly & obliging & always had a smile. The room was small but comfortable & had all necessities. Even a great view of the Empire State.
Breakfast in the hotel restaurant was cheap & cheerful & quick. Perfect start to a day exploring this Amazing city!
Handy location to eateries & not to far to walk to the subway stations.
Would definitely stay her again!

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Natasha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this review, March 14, 2014
Thank you so much for your really excellent comments and great review of our hotel and restaurant! It makes us really proud that you were able to have such wonderful stay, and that you enjoyed the stunning views of the Empire State Building. Indeed our location is perfect for guests wishing to venture out and enjoy the city via Mass Transit. We hope to see you again soon at the Wyndham Garden Chinatown!

Best Regards,

Omar Bouchaar
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 11, 2014 via mobile

My husband and I were in town to see a favorite band play two nights at the Bowery Ballroom. The Wyndham Garden Chinatown was 3 blocks from the club and the price was right, so we booked it. We were very pleasantly surprised! Our room was not huge, but it was very, very nice and the view was great. The staff was very nice and helpful. We would certainly stay there again! The only down side was the fact that we couldn't find any restaurants in the neighborhood that were open around midnight.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Kerina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this review, March 14, 2014
I would like to express our heartily thanks for your comments. We are pleased to know that you had a fantastic time with us and enjoyed the concert. Chinatown does close early, but if you stop by the front desk, our staff would be happy to direct you to a few late-night eateries within walking distance. We’re pleased that you choose the Wyndham Garden Chinatown, and we look forward to the opportunity and the pleasure of serving you once again in the near future.

Best Regards,

Omar Bouchaar
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kayl, Luxembourg
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 11, 2014

This hotel is just SUPER!!!. The rooms are clean, spacious, there is even a coffeemaker, so you don't have to go out for your morning coffee or tea. The bed is comfortable, the staff is so helpful and friendly. The subway is in walking distance, so are, little Italy, Soho, Noho, Chinatown, Wallstreet, ....
And do take a cocktail in the lounge in the evening, you'll have a nice view over the city.
Enjoy your stay!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anja H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar B, Manager at Wyndham Garden Chinatown, responded to this review, March 14, 2014
We really appreciate your very nice review and comments about our hotel! It sounds like you had a very nice time, and got to enjoy all that our hotel and Lower Manhattan had to offer! Thank you so much for staying with us, and we look forward to taking care of you during your next stay!

Best Regards,

Omar Bouchaar
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Chinatown

Property: Wyndham Garden Chinatown
Address: 93 Bowery, New York City, NY 10002-4915
Phone Number:
Location: United States > New York > New York City > Chinatown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #158 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Garden Chinatown 4*
Number of rooms: 106
Official Description (provided by the hotel):
Wyndham Garden Chinatown is a boutique style hotel ranked among the highest 4 star properties in New York City and located in Lower East Side. Just steps from Soho and Little Italy there is shopping, museums, art galleries and fine dining in walking distance. Currently top 20% ranked for overall service on Tripadvisor in all of New York City and recently won Expedia's Insider's Select Award which is based on guest reviews and value of the hotel. The hotel has views from the guest rooms of the Empire State Building and New York City Skyline. Wyndham Garden Chinatown is a full service property with amenities such Rooftop93 our year round rooftop Lounge, room service, full service restaurant, Beer Garden, 24 hour fitness Center, and Lobby Bar. This hotel is surrounded by great shopping, tourist attractions and convenient to several subways stops such as the B,D,J,Z,6,R. ... more   less 
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