I stayed here in June and booked (guaranteed) a two bedroom suite. Upon check-in I was told they didn't have one available and put us in 2 one-bedroom suites. I was told there was nothing they could do and it happens all the time. Really? How can they guarantee something and then say, never mind. It was not the girls weekend we had hoped for because we were in different rooms. Then the nightmare began. I complained about the fact that we weren't in a 2 bedroom and that the air conditioning didn't work in one of the rooms (not acceptable in June in NYC) we told the front desk and they said they'd fix it, well, they said it was frozen but working again, wrong, it wasn't and the mildew smell led me to believe it happened a lot. When I got home I called customer service but never got a response, my travel agent called and emailed and never got a response and American Express called and never got a response. I asked for a refund of one-half of my total bill (which I thought was fair). Luckily by using my AmEx card I let them handle it and received the refund. Now, 3 months later, this hotel got my Visa card number and is trying to get the rest of the money from them. Very shady. I have travelled all over the world and have never encountered a problem like this. Buyer Beware!
- Official Description (provided by the hotel):
- Envoy Club Suites offers beautifully appointed studios, one and two bedrooms with full kitchens and all the comforts of home. We are located in the historic Murray Hill neighborhood in midtown Manhattan. These spacious, elegantly designed apartment suites are complete with fully equipped kitchens, a dining area, cable TV, VCR/DVD player, CD stereo, and wifi internet access. Property includes large Fitness Center with sauna and steam room, Cinema Room, Conference Room and Rooftop Deck. ... more less
- Reservation Options:
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- Also Known As:
- Envoy Club Hotel New York City
- Envoy Hotel New York City
- Envoy New York City