As the only property in NYC city that has a low enough category to be eligible for the free Hyatt credit card night, this property was our choice for a recent visit to NYC. The availability was excellent. The reservations were made less than a week prior to the visit, and there was no problem finding a room in the appropriate category which is more than I can say on most NYC hotels.
The hotel seems to be a converted apartment building like many other hotels in this range (low-mid range, with free internet and breakfast). As such one can expect to have few elevators, and little space for hotel amenities. As expected the hotels has only 2 elevators, which in the morning time can result in long waiting time (this time it was about 12 minutes). This is to be expected; however the cleaning staff using the same elevator, basically blocking it completely should be avoided during the morning rush hour.
Breakfast, as it is, was also a problem. I have come to slightly disappointed with the Hyatt Place breakfasts compared to the competitors. However, the big problem was the limited seating. In order to overcome this problem, there is a sign to wait to be seated. However this does not work very well. I was assigned my seat, and by the time I came back with the food it was already reassigned again (and as there was only one person doing the seating – by the same person). Luckily another seat just become available. “A” for effort, and “F” for execution.
The room itself is small, but comfortable relative to NYC standard. For anyone who is used to Hyatt Place standard, it would be about half of the normal size. The bathroom though is well sized and comfortable to use. The designers made every part of the room useable which was nice. Internet was free and fast. As a Diamond I was apparently upgraded to high floor with a view (which was not available for sell); however the Diamond amenity of points is still not posted to my account.
We had switched certificate in the middle of the stay, and all what was needed is to re-key the room key. I appreciated the seamless process and the honesty about the need for re-keying (as most place just tell you it is fine, but the key would not work when the certificate change occur).
All in all, it would probably not be my first choice in NYC (as location is less than ideal for my need, and the breakfast experience); however using the Hyatt Credit card certificate I will sure be back.
- Official Description (provided by the hotel):
- Whatever brings you to the greatest city in the world, Hyatt Place New York/Midtown South is the place for you. Our Midtown Manhattan hotel offers a comfortable hotel near the Empire State Building and just a short walk or cab ride from the best the Big Apple has to offer. We have everything you need to relax and recharge from a long day experiencing the sights and sounds of Herald Square. Each room features a plush Hyatt Grand Bed(R), free Wi-Fi internet, a Cozy Corner with sofa or sofa-sleeper, a modern bathroom with complimentary amenities and a 42" HDTV, ensuring the ultimate in comfort during your stay in NYC. ... more less
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