The only good thing about this hotel is the location. If you do not care about customer service and getting to places on time do not stay here. The staff besides one person was rude! The manager was not accommodating at all and did not do anything to help make our stay better. We were promised a king room with a pull out bed and did not get it. She was supposed to call Hotel.com and get back to me and she never did. She told me to go find another hotel. What kind of manager is that? She needs to be fired! The elevators suck just as much as she does. You can press the button to call the elevator and then go watch a show because by the time it comes I'm sure the show will be over! Room service, there is none. The "cafe" they have available 24/7 is the receptionist and there is only one person on duty at night. I waited a long time for a cake that could have been done in 30 seconds. Never again!
- Official Description (provided by the hotel):
- Whatever brings you to the greatest city in the world, Hyatt Place New York/Midtown South is the place for you. Our Midtown Manhattan hotel offers a comfortable hotel near the Empire State Building and just a short walk or cab ride from the best the Big Apple has to offer. We have everything you need to relax and recharge from a long day experiencing the sights and sounds of Herald Square. Each room features a plush Hyatt Grand Bed(R), free Wi-Fi internet, a Cozy Corner with sofa or sofa-sleeper, a modern bathroom with complimentary amenities and a 42" HDTV, ensuring the ultimate in comfort during your stay in NYC. ... more less
- Reservation Options:
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