My friend and I arrived from Las Vegas Saturday early morning hoping to be able to get into our apt to get some sleep before our day out in the big city. Making reservation via phone was of no prblem as the customer service girls made the whole process smooth sailing. We also informed them of our early arrival and they assured us that there would be no problem as there would be a 24hr doorman who would have our keys. We received our confirmation via e-mail within 20 minutes and we were all set for out trip to the great NYC. Unfortunately the great service we were getting by Metro Home was short lived as when we arrived at the building we were "greeted" by a so-called doorman! With feet up on desk watching TV, paid no attention to us and later refused to give us keys to our apt! Over all service from doorman, rude, plain rude! Hence, after a 30minute wait, one of the ladies from Metro Home arrived and of-course gave us entry that we had been requesting! The apts are not bad them selves, could use some up grading, but for an older building its understandable (steam heaters! and old pipe system). Thanks for our reservation and stay but we will think twice if we want to come back and experience lack of courtesy and ignorance from door personnel, this really makes a difference for a returning client, if you want return business!
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- Also Known As:
- Metro-Home Sutton Place Hotel New York City