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“The Out NYC”
4 of 5 bubbles Review of The Out NYC

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The Out NYC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The Out NYC”
4 of 5 bubbles Reviewed January 14, 2014

It's a great place - great staff, rooms are good, the gym and spa are fantastic. The only issue for me was the sound from the nightclub. It kept me up all night. It was only Friday and Saturday night - other nights were okay. Ask for a room as far away from the nightclub as possible. Otherwise I highly recommend.

Room Tip: Get a room as far away from the nightclub as possible
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank scottcrebbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 15, 2014
Dear Scottcrebbin,

Thank you for your review. Please accept my sincere apologies for the noise you experience during your stay. We would love to have you as a returning guest and arrange a room for you away from the nightclub. Please do not hesitate to contact the Front Desk directly for any future bookings and we will gladly help with these arrangements to ensure a comfortable and quiet stay.

Sincerely,

The OUT NYC
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1,286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (383)
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English first
Level Contributor
98 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

Rooms are spacious and clean. Comfortable wide bed but no bathtub in the room only shower which large and comfortable.
Great gym facilities, cool hot tub and sauna area. The only problem is that when a party is going on downstairs at the XL don't expect to have a quiet night. Don't forget to ask for a quite room, but still you will feel the bass sounds trough the walls and floor.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shukile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 12, 2014
Dear Shukile,

Thank you for taking the time to share your experiences at THE OUT NYC. It is always helpful to hear guests’ feedback. Please do not hesitate to contact us direcly for any future stay in hopes that we can arrange for you to be in a room away from the nightclub. We will look forward to hearing from you soon.

Best regards,
The OUT NYC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

We had to make a last minute change to our trip and ended up at this hotel - which was a very nice surprise. Location is not the best, but everything else was great. Rooms are very clean and modern, staff was very friendly and value is excellent compared to many others. There might be some noise from the night club downstairs, but just ask for a room on a higher floor and you won't even notice any sound. Very small minuses include hair blower which didn't work properly (just shut down frequently) and the noise of the air condition which might be a hassle if you're planning to stay during the summer. All in all, very good hotel with excellent value compared to others in NYC.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rickard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 12, 2014
Dear Rickard I,

We appreciate you sharing your experience at THE OUT. We’re happy to hear that the portion of your stay that did not meet your standards did not impugn your opinion of THE OUT. Please do not hesitate to contact us directly when booking your next stay with us and we will take care of any requests you may have. Many thanks!

The OUT NYC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape May, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 7, 2014 via mobile

I had a very high expectation after reading reviews about The Out NYC.
Check in was easy and front desk staff helpful. The room is average size for NY. The door in the room did not seal all the way so air conditioner was running non stop to keep the room warm. The mattress was comfortable but not the pillows which I felt like it was stuffed with jeans and other cloth. There is no where to put your cloth in the room. Hangers and shelfs are in the bathroom so everything will get wet and unpleasantly humid after you take a shower.
The last but not the least disappointed was on my way back home when I stopped to pay the toll and realized that my pouch with quoters was missing. That make me feel like I stayed in the cheap hotel by the road but not a four star hotel in NYC with valet parking.
The good thing I want to mention is that staff was very helpful and pleasant.

Stayed December 2013, traveled with family
Helpful?
1 Thank Yauhen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 12, 2014
Dear Yauhen B,

We appreciate you sharing your experience at THE OUT. We would like to sincerely apologize for the disappointing aspects of your stay. Please feel free to contact us directly to further discuss the details of your stay.

Best regards,
The OUT NYC
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Morton, Pennsylvania, United States
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

The OUT has become my hotel of choice in New York. Every hotel has some good points and some bad. Things like location, value, staff, cleanliness, comfort, safety, quiet, toiletries, restaurant. At The OUT - these are all good points! I have stayed there several times and each time it has been amazing. No matter how busy the city is (even New Year's Eve) this is a haven. And the beds are so incredible! You will want to take one home. As for the staff - they are all great - always professional, but warm and caring. The Director of Operations, Charlie, and Front Desk Manager, Erin, set the example. And they are not merely 'hidden management'. They greet you, and make sure you are more than satisfied -you are pleased.

Room Tip: Just tell the staff what you like & let them choose. Honestly, I have never had a bad room!
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WRVin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 12, 2014
Dear Wayne V,
We are so happy that you enjoyed your stay at THE OUT NYC! Thank you for taking the time out of your day to provide us with your feedback. We appreciate your kind words enormously. We do pride ourselves on our welcoming atmosphere and superior customer service. We look forward to welcoming you back time and time again!

Most sincerely,
The OUT NYC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
5 of 5 bubbles Reviewed January 2, 2014

We chose this hotel at the last minute between Christmas and New Year's. Knowing we would have award time to find a place during this week, we were very surprised when we got a room and the price was great. The room was more spacious than the ones we saw at Hampton Inn or Hilton Garden Inn and the bed was quite comfy. The bathroom was a very upscale tiled room with a huge shower. The minibar surprised with such selections as Grey Goose, Coppola wine, Absolut Vodka, Bombay Sapphire Gin, and much more to choose from. We has gotten room on the third floor, so we never heard the club downstairs. We, also, went to the club (XL Nightclub) and had were surprised as the massive size of it. Will surely come back again!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delsolfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 12, 2014
Dear Delsolfun,
We are so happy that you enjoyed your stay at THE OUT NYC! Thank you for taking the time out of your day to provide us with your feedback. We appreciate your kind words enormously. We look forward to welcoming you back soon!

Sincerely,
The OUT NYC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

My favorite hotel in New York City. Clean, friendly staff, Gay friendly and great location. The only Two things I wish they will change at the hotel is to include Breakfast with the booking and to fix the noisy voice of the AirConditions/Heaters inside rooms!

Room Tip: Rooms on the Second floor with Garden view.
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tareq L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review, January 12, 2014
Dear Tareq L,

Thank you for taking the time to provide feedback pertaining to your recent stay!
Our team is reviewing your comments in order to improve guests’ experience. We look forward to your next stay with us.

Best regards,
The OUT NYC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Out NYC

Property: The Out NYC
Address: 510 W 42nd St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 163 Specialty Lodging in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Out NYC 4*
Number of rooms: 105
Official Description (provided by the hotel):
Named one of the "Top Trendsetter Hotels in the world" by Fodor's and "Best Hot Tubs to visit in New York City" by Thrillist, THE OUT NYC Hotel delivers a full service experience for your business or leisure travel needs. Its central location in Hell's Kitchen is an easy walk to Times Square, Highline Park, West Chelsea art galleries, and the Broadway Theater District. Upon arrival you will discover a rotating art gallery, exquisite architecture, and luscious outdoor spaces. All of our guests enjoy complimentary use of our steam room, sauna, 24-hour gym, and Wi-Fi throughout the property. Unique to New York City, THE OUT offers guests a place of Zen in our Spa Atrium, equipped with a cascading waterfall, hot tubs, cabanas and cocktail service. The minimalist design of the spacious Guest Rooms give you room to spread out, and your sleep is made extra comfortable with Egyptian cotton linens on a custom Serta mattress. ... more   less 
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