The best things about The Out were:
-it's gay, pretty much.
-largest room we've ever had in NYC
-cool stylish spa/hot tub area
-very comfortable bed, soft towels, nice soaps & stuff; and clean btw
-Ktchn (restaurant) was really good, with very competent gracious service (noticeably better than the hotel's).
-decent price for NYC! We paid $278+taxes.
On the minus side:
-pounding disco bass on Fri and Sat nights (till 4am) from XL on the 1st floor. We slept thru it, amazingly. It helped that we read reviews so weren't surprised. But be forewarned, the walls literally buzz. One lamp flickered to the beat.
-uneven staff. That's being kind. Some friendly and genuine, a lot of them kind of thuggy. Few really professional.
-uneven maintenance. Chips in the sink, reading lamps burned out (melted, actually), slow drain. Price of high-style interior design I guess. It seems to be getting worn already.
You might think from this that the negatives predominated--they didn't, because for us the positives were very positive. I wrote up the negatives because I hope the Mgt will work on them. The Out is worth the trouble.
(Except for the noise, which obviously can't be changed. The fix for that is be more upfront. They know which are the loud rooms. And btw ours must have been way quieter than the ones on the 1st floor!)
- Official Description (provided by the hotel):
- Named one of the "Top Trendsetter Hotels in the world" by Fodor's and "Best Hot Tubs to visit in New York City" by Thrillist, THE OUT NYC Hotel delivers a full service experience for your business or leisure travel needs. Its central location in Hell's Kitchen is an easy walk to Times Square, Highline Park, West Chelsea art galleries, and the Broadway Theater District. Upon arrival you will discover a rotating art gallery, exquisite architecture, and luscious outdoor spaces. All of our guests enjoy complimentary use of our steam room, sauna, 24-hour gym, and Wi-Fi throughout the property. Unique to New York City, THE OUT offers guests a place of Zen in our Spa Atrium, equipped with a cascading waterfall, hot tubs, cabanas and cocktail service. The minimalist design of the spacious Guest Rooms give you room to spread out, and your sleep is made extra comfortable with Egyptian cotton linens on a custom Serta mattress. ... more less
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