We arrived exhausted having come from Australia.First impressions - we were a little unsure. Our room smelled of smoke which concerned me with two asthmatic teenagers. A quick mention to the front dress and housekeeping addressed it . My son did cough a lot that night but by the next day the smell was gone and all was well.The inside is a little worn but clean. The beds and pillows were very comfortable. Having a kitchen was great. Breakfast included was nice although my teenagers were often asleep but I enjoyed or took some for them. It was not fancy but warm, yummy and plentiful.The lifts were okay for us as we usually went late and came back late.You can store your luggage prior to check out if concerned. We had no noise from neighbours . Aircon worked well. There is a free laundry for guests which was great.It is near bus terminal and there are some interesting characters at times. There are other hotels on the street and lots of people and security about. When heading to Time Square if you cross the road you can avoid that. I’m a single mother travelling and felt okay. My 16 year old was nervous and preferred to have secure key only access to lifts etc. But he adjusted.The front staff were wonderful and very helpful. They helped make the visit.Easy walk for us to see Harry Potter and Times Square. If you are looking for reasonable priced accommodation in New York, I think the positives out way the negatives.

The highlights - the hotel is well situated, close to the subway and Times Square. Although some comments state you have to walk past a Govt. Correction Office, we had no bad experiences and felt safe as there were always plenty of other people/tourists about. The breakfast is especially good and sets you up for the day’s sightseeing. Also on some nights in the week, there is a great free bar and food provided in the early evening (until 6pm, I think). The facilities in the rooms are great - cooker, fridge, etc.

My biggest issue is the room we were given - right between two elevator shafts. I would recommend that if offered a room ending in 10 ie 2010 (floor 20, room 10), then decline it!! The elevators are about the noisiest I have ever encountered and the noise didn’t stop til 3.30am and started again at 5.30am. I went down to Reception at 6am to change the room for one far from the elevator! A good replacement was a room numbered 02 - farthest from the elevator, in the far corner of the floor.

When we moved rooms later the next day, even the person then on Reception said those rooms were pretty noisy and they usually only used them for one-nighters! Yet we had been placed in there for a three night stay.

The Hotel is ideally located for sightseeing in central New York.
Rooms are comfy and have full size fridge and cooking facilities. Staff very friendly and helpful.Complimentary breakfast was good and saved us money as did the free coffee throughout the day.
Some complained about access to lifts at busy times but we did not find any problems with lifts.
All in all very happy and would recommend it.