We've been visiting The City for decades. We always stay midtown. We're always looking for good value, and on this trip we found a gem. Great location. Attentive, personable staff. Clean. Comfortable. Well appointed. And we got it all for an almost unbelievable price! But the best thing we can say about the Cambria Times Square is.....WE'LL BE BACK!!More
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My daughters and I stayed for 6 nights at the Cambria in July. We had a room on a high floor that faced another building in lieu of the street. It was incredibly clean, wonderful beds and pillows. I had a request for extra towels and they were always brought to me immediately. Housekeeping was amazing! The walk to Times Square was easy and safe, the front desk staff were friendly and helpful! We enjoyed our stay and would recommend this hotel. The only perk I wish they would consider would be "free" coffee in the lobby, $3.00/cup a bit steep, but that's ok headed down the street to For Five Coffee Roasters and enjoyed delicious "joe" there!
Dear Bella12,
I’m delighted to hear that you and your daughters enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.
Best,
Nick Cooper
General Manager
Great location on 46th, two blocks from Times Square so easy to get to Broadway theatres. Very clean and good sized room. It was also quite as far guests were concerned which seems to be a luxury when visiting NYC. My only complaint was the check-in process. I'm a Choice Program member and used my husband's credit card to book the room before I arrived. They gave me trouble about not having my husband's ID with me in addition to his credit card. Why would I have his ID if I was traveling alone? This got escalated to the manager who explained he couldn't accept the card. I countered that if I didn't show you had the same credit card information on file to charge me, so why couldn't you see that it was the same card I presented at the desk and I showed my ID which had the same home address on it. He just walked away and the desk clerk ran the card through. I understand in this day and age that theft occurs, but I'm a member and all the info matches my reservation, I should not have been burdened with this. Knocking one star off due to the check-in hassle.
Dear enzfrnz,
We take pride in providing the best accommodations and service; your feedback, which highlights success and an area for improvement, is appreciated. I’m happy to learn you enjoyed your stay and I have noted your recommendations regarding registration. All guests registering must present a valid ID with a matching credit card. Thank you for your time in reviewing our hotel.
Best,
Nick Cooper
General Manager
the room was very clean. the location of the hotel is exacly the central of Manhattan 2 blocks from the times square. Near to time square without the noice from there. also the hotel has a small but very nice gym
Dear Stelios K,
We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and location pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.
Best,
Nick Cooper
General Manager
Our 4 night stay at Cambria was great. Can’t beat the location near Times Square and a Chick-fil-la on the corner near 6th. 2 Bros Pizza across street is excellent and cheap. This hotel is no frills but we were not in room or at hotel much. Had a quite night sleep every night. Rooms are not big but adequate and clean. Highly recommend.
Dear stacy p,
We're happy to hear from you! It's great to know that you enjoyed our comfortable rooms as well as our great location. Please plan to visit us again the next time you travel to the area. Thank you for choosing us.
Best,
Nick Cooper
General Manager
Traveled for our wedding anniversary. At 12.30pm were told that we could have early check in but with 2 beds. We requested a king and were told it will be available after 2pm. After leaving our luggage in storage room off we went to explore NYC. We came back at 6pm and the lady at the front desk told us that they sold out of rooms with king bed. After explaining our situation she said, sorry, there is nothing she can do as they are sold out, there are no notes under our reservation and we booked through Priceline. Not a very good experience or friendly or accommodating staff. Disappointing at the least as we felt we were over promised and under delivered. Also, we were 'upgraded' to a bigger room with 2 beds, RIGHT BY THE ELEVATOR... No thank you...
Dear Eaupepper,
We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you yet again on a return trip.
Best,
Nick Cooper
General Manager
