Our 4 night stay at Cambria was great. Can’t beat the location near Times Square and a Chick-fil-la on the corner near 6th. 2 Bros Pizza across street is excellent and cheap. This hotel is no frills but we were not in room or at hotel much. Had a quite night sleep every night. Rooms are not big but adequate and clean. Highly recommend. More
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Traveled for our wedding anniversary. At 12.30pm were told that we could have early check in but with 2 beds. We requested a king and were told it will be available after 2pm. After leaving our luggage in storage room off we went to explore NYC. We came back at 6pm and the lady at the front desk told us that they sold out of rooms with king bed. After explaining our situation she said, sorry, there is nothing she can do as they are sold out, there are no notes under our reservation and we booked through Priceline. Not a very good experience or friendly or accommodating staff. Disappointing at the least as we felt we were over promised and under delivered. Also, we were 'upgraded' to a bigger room with 2 beds, RIGHT BY THE ELEVATOR... No thank you...
Dear Eaupepper,
We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you yet again on a return trip.
Best,
Nick Cooper
General Manager
Just returned from a stay here last week. The location was great and the room and clean and comfy. It was larger than I was expecting which was a bonus. We showed up early and our luggage was promptly stored for us. When we returned we were initially told our room wasn’t ready yet but the woman at the front desk noticed us from the morning and make sure a room was. I highly appreciated this. Would definitely return here for a stay in the future.
Dear prettyinpink122017,
We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our great location. Please plan to visit us again the next time you travel to the area.
Best,
Nick Cooper
General Manager
We stayed at this hotel recently and chose it over a nearby hotel as it was slightly off of Times Square rather than directly overlooking it. We are so so glad we chose this hotel as the location was fantastic and the street was incredibly quiet. We were walking distance to everything and anything which was amazing. The hotel was clean and all the staff were really helpful and approachable. We didn’t find the lift issue too problematic but I can understand on peak times that it may have been harder. Overall I would definitely recommend this hotel for a fantastic location and stay
Dear hed0908,
Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant and staff friendly. We look forward to being your hotel of choice when in the area.
Best,
Nick Cooper
General Manager
After deciding to stay at the Cambria, i am glad we did. The reception area was welcoming and the staff couldn't- do enough for us.
We stayed on 15th floor, with additional bay window area, enabling us to look down to Times Square area and up to 5th Avenue.
If we go back to NYC
i wouldn't see any reason to stay anywhere else, hopefully see you again soon.
Dear SCRFC71,
Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback.
Best,
Nick Cooper
General Manager
I found an offer just a day before to arrive in New York. position is excellent just few steps from time square and to walk distance to empire state building, 5th avenue and central park. Breakfast is never included, but all around you can find starbucks coffees or donkin donuts.
Clean. Not enough space in the room, without any wardrobe for clothes, but for a short stay is enough.
Dear Morrea78,
Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service and great location. Thank you for your time in reviewing your experience, and we hope to host you again soon.
Best,
Nick Cooper
General Manager
