Good stay, room size is small, bathroom is great, bed is comfy and location is absolutely great and highly recommended, check if there is constructions before u book it, its noisy. Check in and out is easy and smooth. Chic fil restaurant is 2 mints away, 10 mint to time square walking distance. More
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New clean and quiet hotel. Room size good for 2 adults and 2 teenagers (17&15). Great location for all the main sights - everything within walking distance. Great little plaza just up from the hotel where we sat and had breakfast every morning. Really quiet hotel. Our room didn't have any view (only of the back of the next building and a small amount of noise from the air con units which you soon got used to.). No traffic noise. Recommend this hotel if you're after great location.
Dear Jane P,
We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our location and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.
Best,
Gwen Lytle
General Manager
My sister and I stayed here for 19 nights from mid July to beginning of August. I had chosen this hotel based on Tripadvisor reviews and the fact it only opened October 2015, which made it new, clean and fresh. Our stay did not get off to a great start, I won't go into details but I will say I expect my hotel room to be clean and serviced daily. After discussions with hotel staff and getting no results, I decided to speak with General Manger Gwen Lytle, who did her best to resolve the issues and to her credit she did follow through on her words. Overall we ended up enjoying our visit to NYC...Hotel cleanliness is very big on my list of things, as far as I'm concerned it is make or break, if you read any of my other hotel reviews on Tripadvisor that is my biggest complaint about hotels and why I try to choose brand new ones....I would like to compliment one of the housekeepers Lydia who ended up cleaning our room for approx. 15 out of our 19 nights....thank you Lydia, you did an amazing job, you went above and beyond to make our room outstanding...if only this had happened on our first night I would've given you 5/5...would I stay here again or recommend this hotel to family or friends.....sorry but no!!
Dear Ashjay40,
I'm very sorry that the cleanliness of your room upon your arrival was not up our high standards. I'm glad to hear that Linda was able to make things right and that you enjoyed the remainder of your stay. Despite our best efforts, I regret that we did not earn your recommendation or return visit. Thank you for staying with us and we appreciate your attention to reviewing our hotel.
Sincerely,
Gwen Lytle
General Manager
The review topic should say it all. From the moment we arrived we loved this hotel. Stunning friendly receptionists. Super clean & o so modern! We were welcomed by awesome staff. The hotel met all our expectations
Dear LindaMV5184CT,
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
Best,
Gwen Lytle
General Manager
Spent 6 nights at the hotel. Perfect location, great room size, friendly and helpful staff. The hotel is close to all tourist attractions and I would highly recommend others to stay and would return myself.
Dear weeza74,
I'm so glad that you enjoyed your stay! We appreciate your recommendation and look forward to your next visit.
Safe Travels,
Gwen Lytle
General Manager
My teenage daughter and I stayed at the Cambria Hotel & Suites in Times Square at the beginning of August. The experience was absolutely faultless. The hotel has a fabulous design, style and atmosphere that separates itself from both the out and out boutique-type or traditional well known and older NYC properties, which I have stayed in on previous visits. The staff are extremely friendly and the room decor and comfort is superb and spotlessly clean. The whole hotel has a pristine feel and is a terrific base from which to explore Manhattan - it’s just moments away from the heart of Times Square but feels really safe and quiet. Outstanding.
Dear William H,
We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.
Best,
Gwen Lytle
General Manager
