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W New York - Times Square
Ranked #267 of 469 Hotels in New York City
GreenLeadersSilver level
Reviewed July 15, 2014 via mobile

My sister and I recently stayed here for three nights. The location is perfect for exploring manhattan! If you need help finding something to do ask Spencer at the concierge desk... So helpful! Also, Frankie Shore at the front door is the best! So friendly and helpful. We had a great experience :)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BeFrank52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 17, 2014

Hello!
Thank you for the awesome feedback and we have since gladly shared your review with the team (and Frankie!) - we are delighted you had a great visit to the heart of Times Square! Anything you need in future, please do not hesitate to reach out to us as we are here for you 24/7 - after all, we are in the city that never sleeps!
Until the next adventure,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,516 - 1,522 of 4,314 reviews

Reviewed July 15, 2014

I just finished staying here today and I can honestly say this is one of the best hotels I've ever stayed at. The service was impeccable, the room was outstanding; the overall experience was complete perfection. Every request I had or called down for was completed with my complete satisfaction. Being a SPG preferred member I felt as though the really listened to me, the man at the front desk on July 14th (he was standing with another girl, he might've been in training) was excellent. He made sure everything was good and I was well and made sure I was taken care of. Amber at the concierge desk was amazing with all my dinner reservations and made sure I knew where to go based on the questions she asked me. I am completely blown away! Thank you!

- A very satisfied guest

Room Tip: Get a high level
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  • Stayed: July 2014, traveled solo
    • Location
    • Rooms
    • Service
Thank Kvos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 17, 2014

Hello! We are completely blown away as well by your wonderful feedback! We truly appreciate you taking the time to reach out and have since gladly shared your amazing comments with our entire team (including Amber and Nick of course!) as they truly inspire us to continue personalizing each and every guest stay. It was absolutely our pleasure to have you with us and we all look forward to welcoming you back with us soon! Anything you need during future stays, please do not hesitate to dial 0 for our Whatever/Whenever team and we will gladly ensure your every question or request is answered. Thank you once again for your review and we look forward to welcoming you back to your new home-away-from-home in the Big Apple!

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Reviewed July 15, 2014

One night stop over in New York, and glad I chose the W. Nice corner suite, good sized and well furnished. The service was very pleasant from the time I entered the upstairs lobby and was transported away from the tourist mecca that is time square. Very good bar, young crowd up for a party.

Obviously the location speaks for itself so no need to detail that.

Room Tip: Its near times square, the higher the better.
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  • Stayed: August 2013, traveled solo
    • Value
    • Rooms
    • Service
Thank alldayidreamoftravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 17, 2014

Hello!
Thank you for the awesome feedback and we have since gladly shared your review with the Living Room Bar and our management team - we are delighted you had a great visit to the heart of Times Square! Anything you need in future, please do not hesitate to reach out to us as we are here for you 24/7 to assist - after all, we are in the city that never sleeps!
Until the next time,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014 via mobile

I've stayed at this hotel several times and each time was great! The style, location and spacious rooms make it a slam dunk for me. They even had a crazy party in the "living room" one night. The decor is great, energy is great and it's my go to hotel when in NY. Please try it!

Stayed: July 2014
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 15, 2014

Hello!
Thank you for the awesome feedback and we have since gladly shared your review with our team and the Living Room Bar! We are delighted you had a great visit to the heart of Times Square and anything you need, do not hesitate to reach out to us as we are here for you 24/7. After all, we are in the city that never sleeps!
Until the next adventure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

Don’t be misled by the excellent location as the hotel takes advantage of this by giving poor service. They are sure that they will get guests will keep coming as it located right in the heart of the hustle and bustle. We had booked the breakfast package which you can only get through in room dining. When we asked the front desk what was included in the breakfast she rudely told us call in room dining and ask them. We did that in the morning and we told to hold on as they will contact the front desk to find out what rate were on. For the 3 mornings there was discrepancies what was included and what was not, which was very annoying. When you come back from the hotel from being out in New York there is a feeling like you should not be there the staff make you feel very unwelcome and just make you feel just go to your room and don’t bother us. Besides the location there is nothing in this hotel worth visiting.

  • Stayed: June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Farhana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 14, 2014

Hello Farhana,
Thank you for reaching out to us and our sincere apologies for any inconvenience experienced during your visit. We have gladly shared your feedback with our entire team as your honest and balanced feedback is truly appreciated as we are always looking to improve your experience with us. We truly value your candor and have since immediately followed up on your concerns with our team in order to improve our procedures for future. We thank you once again for taking the time to share your experience with us and in future, please do not hesitate to reach out to our management team during your stay with anything you may need as we are here to assist you 24/7. We sincerely look forward to welcoming you back in future for a true W Experience.

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Reviewed July 12, 2014

Couldn't ask for a better location.
Everything is literally on your front doorstep. Walk out and check out Manhattan, Times Square of course, plays, heck... Walk all the way down to Wall Street if you like.

Take the tour bus right outside - opposite Starbucks - and see NY at night. That's quite good, take in Brooklyn when you travel over the bridge.

The rooms are small, and not as contemporary as the W Hotel standards travellers in Asia Pacific will be used to.
The APAC standards are superior, and better value.

I made a point of upgrading my room whilst staying there, and got a corner room with expansive views toward the Hudson River which was great.
But the room itself... It was ok. Not great. BT ok.

Would I recommend this t others, well.. Yes.
If you want to soak up all Times Square, Manhattan etc offers up on your front doorstep, then go fr it.
If you want bigger rooms, contemporary decor, and premium value for money... Make sure you look at the comparables before you commit.

Stayed: October 2013, traveled on business
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 14, 2014

Hello David - thank you for your honest and balanced feedback! We truly appreciate you taking the time to reach out and have since gladly shared your review with our entire team we are always looking to enhance your experience with us. It was absolutely our pleasure to have you with us and we all look forward to welcoming you back soon! Anything you need during future stays, please do not hesitate to dial 0 for our Whatever/Whenever team and we will gladly ensure your every question or request is answered! Thank you once again for your review and we look forward to welcoming you back to your home-away-from-home in the center of it all!

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Reviewed July 11, 2014

I stayed at the W Times square between Christmas and New Year’s it was a lovely hotel right in the Heart of Times Square, Lobby is beautiful and room was a decent size for NYC. I would recommend this Hotel to anyone wanting to stay near Times Square.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank jacsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded July 14, 2014

Hello!
Thank you for the awesome feedback and we have since gladly shared your review with the team - we are delighted you had a great holiday visit to the heart of the Big Apple! Anything you need in future, please do not hesitate to reach out to us as we are here for you 24/7 to assist - after all, we are in the city that never sleeps!
Until the next time,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Times Square

Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Green Hotel in New York City
#149 Business Hotel in New York City
#177 Luxury Hotel in New York City
#214 Family Hotel in New York City
#218 Romantic Hotel in New York City
Price Range: $281 - $667 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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