Great location in broadway and times square. Hotel is really nice, modern.
Asked for a upgrade to get a higher floor, it was great and heard no noise at night. The bar at the hotel is fantastic.
Beds are super comfy.
One day we arrived at 11pm and room was not clean, talked to the manager and inmediately sent someone. We had a free breakfast for this mistake, manager Jorge Tito made our stay incredible.
The next day we received a complimentary wine bottle and a personal message from the manager. I know that mistakes can happen, what I expect is that they are taken care of, which was made by Jorge.
They always make you feel special, employees are really helpful.
The only thing I didnt like is that when we got there in our taxi the doorman didnt even try to help us with our luggage, but everything else was amazing.
- Official Description (provided by the hotel):
- W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more less
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- Also Known As:
- w New York - Times Square Hotel New York City
- w New York City
- w Hotel Times Square
- w Hotel Nyc
- w Hotel New York City
- w Times Square