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“Great location” 4 of 5 stars
Review of W New York - Times Square

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W New York - Times Square
Ranked #270 of 475 Hotels in New York City
GreenLeadersSilver level
Queretaro, Mexico
Level Contributor
142 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Great location”
4 of 5 stars Reviewed April 22, 2014

Great location in broadway and times square. Hotel is really nice, modern.
Asked for a upgrade to get a higher floor, it was great and heard no noise at night. The bar at the hotel is fantastic.
Beds are super comfy.
One day we arrived at 11pm and room was not clean, talked to the manager and inmediately sent someone. We had a free breakfast for this mistake, manager Jorge Tito made our stay incredible.
The next day we received a complimentary wine bottle and a personal message from the manager. I know that mistakes can happen, what I expect is that they are taken care of, which was made by Jorge.
They always make you feel special, employees are really helpful.
The only thing I didnt like is that when we got there in our taxi the doorman didnt even try to help us with our luggage, but everything else was amazing.

Room Tip: Try to get a room at a higher floor to avoid the noisy times square.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank jpmfv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 24, 2014
Hello and thank you for your honest and balanced feedback. We are truly glad we were able to ensure you had an enjoyable visit overall and that our team was able to immediately address your concerns and personally follow up to ensure you were taken care of. Your comfort is of course our number one priority and we truly look forward to welcoming you back with us in future. Anything you need, our team is here 24/7 - just ask!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (872)
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English first
Derendingen, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

Our stay in the W New York - Times Square was more than perfect.

Our room was generous with an amazing view over times square. The bathroom was amazing too. Everything was clean and lovely decorated.

The living room and entrance hall are really great designed and always full of fresh flowers.

But the very best on this hotel is the staff. The Check-In and also the Check-Out proceed really quick. All were very very friendly and helpful. A few guys were partying in their room and the whole floor one night. We called the staff for stopping the party and they did. 15 minutes later were the party over and everything was calm like ever. A big thank goes to the Managaer Leo Rossini, which apologized a few times for that incident. Also thank you for the little gifts. Also a big thank goes to "super-franky", who puts our veeeeryyyy heavy bags into the taxi... ;)

The whole stay in this hotel was amazing and we would recommend it to everybody! but the very very very best on this hotel is the location. Directly on times square. AMAZING!!

Thank you W New York Times Square for an amazing week in New York. If we find such a good offer next time, we will definitely come back!!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank And_Str_89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 22, 2014
Hello! We cannot thank you enough for sharing your amazing experience with us - your note has since been read to our entire team and we truly appreciate you taking the time to reach out to us! We of course gave a special shout out to both Leo and Frankie for their personal touch and follow up with you during your visit. It was our pleasure to reach out to your neighbors on your behalf as your comfort is of course our number one priority - after all, you must be well rested in order to enjoy the madness of Times Square! We look forward to welcoming you back to the Big Apple and anything you need, we are all here for you 24/7 - just ask!
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Shrewsbury, United Kingdom
1 review
5 of 5 stars Reviewed April 20, 2014

We found the 'W' to be a stunning hotel perfectly situated for the sights of New York. Kristin Collura and her colleagues were extremely friendly and helpful, taking the time to answer questions before we arrived and going above and beyond all expectations with our requests. Our stay on the 56th floor was amazing with extraordinary views across New York. This hotel is stylish, clean and extremely comfortable and we would have no hesitation in recommending a stay here to anyone visiting this wonderful city. When we return to NY the 'W' will without doubt be our hotel of choice.
While there we celebrated our wedding anniversary and the personal touch of the Champagne from Kristin and the 'W' goody bag from our room stylist made our day extra special.
Thank you for helping to make this our holiday of a lifetime.

Room Tip: Ask for a high up room for amazing views across the city.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 22, 2014
Hello Julie! Congrats on your recent anniversary and we are delighted to have been a part of your special vacation. It was truly a pleasure to have you with us and we have gladly shared your "Wonderful" review with our entire team during our daily lineup! We have also of course given a special shout out to Kristin for her amazing interactions with you and she is thrilled! In future, do not hesitate to reach out to us with anything you may need - our Concierge team will gladly book any special reservations and our Whatever/Whenever team is here for you for (what else?) whatever you need, whenever you need it! We look forward to welcoming you back to your new home-away-from-home and here's to many new adventures in the city that never sleeps!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manteca, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

Overall I loved the hotel from the staff to the location to the cleanliness. Everything was excellent. I wish I remembered all of the staffs names to give the proper recognition. But one I do know is the Director, Leo Rossini. He took it upon himself to email to see how our stay is going and if he could assist in anyway. It turned out I needed his assistance. My stay was split under two separate reservations, Leo went above and beyond to ensure we could stay in the same room as to not interfere with our daily plans, not to mention checking in/out. He saved us a ton of time. In addition to that, he also had a treat sent to our room with a hand written note. He made our stay at the W that much more memorable. I've never received service like this. I believe the excellent reception staff and overall professionalism is a direct reflection of the management team. I would highly recommend this hotel.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nessap5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 21, 2014
Hello and thank you so much for your wonderful note in regards to our entire team - most especially our rock star team member Leo! We have since gladly personally shared your amazing feedback with him and he is truly delighted to have been able to show you what our Whatever/Whenever promise is all about! We are so thankful you took the time to share your experience with us and our entire team looks forward to welcoming you back to your new home-away-from-home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 17, 2014

I am not typically a fan of staying in Times Square but if you have to do it, the W is the best hotel for it. I've stayed here multiple times, the last time this past January. As always, the staff is impeccable. The hotel is showing it's age in some of the rooms but overall they are quite clean and comfortable. Despite being in Times Square, noise is never an issue.

I love coming in at night into a party in the lobby...it's a great vibe. Easy to get to everything (subway stop across the street), close to theaters and across the street from the TKTS booth as well as the ABC studios, this hotel is in a great location.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MAtraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 18, 2014
Thank you for your honest and balanced feedback and we are delighted to be your hotel of choice in the heart of Times Square! We pride ourselves in being your place of relaxation amidst the hustle and bustle of this mad 24/7 city we so adore. It is always a pleasure to welcome you back with us and our team truly looks forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 17, 2014

This hotel hosted 11 women who were celebrating a 50th BD. The Ambassadors were over the top, the sales staff and event staff were spot on professional and always available. The concierge service booked cars, restaurants and ordered flowers for the room. The hotel staff was like an extension of my Event company. I would add that the House Keeping team could use some work in their details. The room was clean - but storing their carts and left over room service trays remained in the halls - this is the only department I'd work on if I managed the hotel.

None-the-less - that wouldn't effect my rating!!!! IT was amazing!

Room Tip: Each floor has a small amount of rooms on it. Our room overlooked Times Square area and I loved it...
See more room tips
Green Features: Loved the bar area and the gift shop was off the chain!
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CMason1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, General Manager at W New York - Times Square, responded to this review, April 18, 2014
From all of us here at W Times Square we truly thank your for your amazing feedback on this special once in a lifetime celebration we were able to take part in. Our Concierge team is always here for you with any tips you may need on hot spots (and booking a ride there of course!) in the city and our Whatever Whenever team is here to assist with (of course!) whatever you may need, whenever you may need it. Just ask! It was absolutely an honor to be your location of choice for your important day and our entire team looks forward to welcoming you back to your new home-away-from-home in the Big Apple!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 15, 2014

The hotel is nice. The people who work at the hotel are great. The room is nice....But I need a dark room to sleep and although the shades look nice they are not blackout shades. I felt like Krammer in Seinfeld when a Kenny Rodgers Roasters openned across the street from his apartment. The bright lights of Broadway were too much for me at 4 am?

Room Tip: Ask for a dark room
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Seth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 17, 2014
Hello Seth - thank you for your great comments in regards to our team and we are truly glad you enjoyed your visit overall. We totally get you with the lights and being in the heart of Times Square is indeed a unique experience. This being said, we are always here for you for anything you may need; eye mask, ear plugs - anything at all! Our Whatever Whenever team is here to assist in making your experience a memorable one - in a good way we promise! Thank you again for taking the time to reach out to us and we look forward to welcoming you back for another great adventure in the Big Apple.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Times Square

Property: W New York - Times Square
Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Green Hotel in New York City
#154 Business Hotel in New York City
#172 Luxury Hotel in New York City
#220 Family Hotel in New York City
#223 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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