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“Starwood Platinum Ambassador”

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W New York - Times Square
Ranked #259 of 467 Hotels in New York City
GreenLeadersSilver level
Baltimore, Maryland
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Starwood Platinum Ambassador”
Reviewed February 10, 2014

Last week I was at the W Times Square. Due to the impending snow storm my meeting were canceled and I had to leave the hotel as soon as I arrived. Lita Amelia of the hotel was very helpful in making sure it all worked out. People like Lita are the reason I stay at Starwoods and at W Hotels.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, February 14, 2014
Hello Howard! Thank you for your wonderful review and we have gladly shared your comments with Lita. We truly appreciate your taking the time to share your feedback and we all look forward to welcoming you back to your new home-away-from-home!
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4,141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (942)
Date | Rating
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English first
Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2014

I recently stayed at this hotel for 4 nights to celebrate my birthday. It is in a great location in Times Square, clean rooms and has a great, friendly and very accommodating staff. They even left a personalized birthday card along with a large delicious fruit platter in my room, which I thought was very nice. The staff was helpful in every way and very polite. I will definitely be staying here again on my next trip to NYC!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, February 9, 2014
Thank you for your positive feedback.
It's great to know that you had a wonderful birthday celebration with us. Thank you for your note about the room and our talents. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerland, California
1 review
Reviewed February 5, 2014

As a native Californian, NYC can feel especially cold in winter. Upon arriving at the W, with a reservation for eleven days, I was greeted by the warmest and most accomodating man, David Delvalle (I hope my spelling is accurate). What a wonderful face for your business he is! From suggesting we stay inside, out of the elements, while he hailed a cab for us to quickly welcoming us back with an open door - every time, he made us feel cared for on a very personal level. After overhearing that my birthday was coming up, he inquired as to the date and had a birthday card sent to the room. He was the first person I saw on my way out that morning and I was greeted with an exhuberant and sincere, "Happy Birthday!" That kind of attention paid to guests goes a very long way! I felt part of the W family and will choose the hotel again because of people like David who go out of their way, above the call of duty and know how to make their guests feel welcome.

Room Tip: Avoid rooms near the elevator - it can be noisy at night when guests arrive late.
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Green Features: couldn't find the cards that let the maids know that it is not neccessary to wash the sheets every day.
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deirdre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, February 7, 2014
Hello Deirdre! Thank you for your wonderful feedback and we are delighted to hear of your great experience during your recent visit. We truly appreciate your taking the time to reach out and share your experience and our entire team looks forward to welcoming you back for many future special occasions!
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Maineville, Ohio
2 reviews
Reviewed February 5, 2014

Great hotel for our trip.......staff was very helpful and was quick to address any questions we had. Room was very clean and all our needs were addressed - whether doormen, check-in, cleaning crew and check-out. Couldnt have been happier. They even brought up cookies for my daughter in celebration of her 10th birthday - really made a difference to her.

Thanks for making it a great trip for us W Hotel staff!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TroyDankworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, General Manager at W New York - Times Square, responded to this review, February 7, 2014
Hello Troy! Thank you for sharing your recent experience with us and I am delighted our team was able to create a special moment for you and your daughter on her special day. It was truly our pleasure to have you both with us and we look forward to seeing you back with us soon!
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Beverly Hills, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 3, 2014

If you are going to stay in the chaos of Times Square I would highly recommend this hotel. Situated smack dab in the middle of everything (if you can handle the crowd). Easy access to the train system for easy access around the city.

Staff is pleasant and usually very helpful with directions, advice and so on... Food is a good but a little pricey, however, thats expected in NYC and especially in the Square.

I usually get the corner room over looking the Square but beware the rooms can get a lot of street noise incase you are a light sleeper.

Wifi is not included but is available for Starwood gold members.

Room Tip: any of the rooms ending in XX01 for the corner rooms...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ngmeckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, February 5, 2014
Hello and thank you for your amazing feedback! We are truly delighted to be your home-away-from-home in the midst of the hustle and bustle of the Big Apple and our entire team looks forward to welcoming you back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 31, 2014

We ended up in this hotel as we had spent 3 nights in another hotel to see in the New Year on our way home from Mexico, but then the snow came!!! and we couldn't fly home for another 4 nights so luckily W had availability for my family of 4.
The hotel is very modern and in a fantastic location just a few steps from the famous red steps on Times Square.
Check in was easy and the room was of decent size but not much storage for clothes.
Bathroom was clean and well stocked.
Would stay again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h0lidays4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, February 2, 2014
Hello and thank you for taking the time to share your wonderful feeback with us. I am delighted to hear that you enjoyed your stay- despite it being an unexpected detour on your trip home from sunny Mexico! I apologize that the storage in your room was not adequate. Rest assured, I have personally relayed your comments to our operations team who will further investigate possible solutions to this problem. Thank you again for your great review and on behalf of the entire W Times Square team, we look forward to welcoming you back hopefully in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayside, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2014

After being completely unprepared to stay in town during our "little snowstorm" last week - my company was able to secure a room at the W - we trudged on over to the hotel at about 9:45P - after working for a full day - and - WOW - was I suprised to find myself in the midst of a peaceful and completely relaxed space -complete with soothing lighting, calming waterfalls and the nicest staff to be found in midtown on a snowny, crowded weeknight!
Upon entering our room - we immediately felt a sense of walking into a restful retreat - and - then we discovered the yummy Bliss products in the bathroom - not to leave out the comfy robes in the closet - the almost wall length windows provided an incredible view of Times Square and the West side.
As previously stated - we were without supplies for our unexpected excursion - so, before proceeding back outside @ 11PM - I just decided to stop by the "WhatEver" desk to inquire about picking up a few items - well, the young man at the desk couldn't have been more helpful providing me with the exact locations of several 24 hr shops located withiin a short distance of the W - he even told me where I could get a cappuccino along the way! Everything worked our perfectly - i stopped by his desk on the way back -he asked me how everything worked out - I held up my shopping bag and my cappuccino!!
Back at the room - I settled in comfortably to watch Showtime cable before retiring to a great night's sleep under the warm down comforter and down pillows.
Upon checkout the next morning - we were greated by several members of the hotel staff who wanted our honest feedback about our stay - we told them how sorry we were to leave - we felt so comfortable and relaxed!! We decided that we will make a return trip very soon for cocktails at the hotel lounge.
What a nice suprise to find this little gem in Midtown just blocks from our office.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmr20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, General Manager at W New York - Times Square, responded to this review, January 30, 2014
Hello and thank you for your wonderfully detailed feedback of your recent unexpected visit with us! I am delighted we were able to offer you a home-away-from-home during these frigid winter days and our entire team and I look forward to welcoming you back for many future weekend getaways! Rain or shine, we are here for you for you 24/7 - just ask!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Times Square

Property: W New York - Times Square
Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#153 Business Hotel in New York City
#171 Luxury Hotel in New York City
#219 Family Hotel in New York City
#222 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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