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“A comfortable central base with fantastic customer service”

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W New York - Times Square
Ranked #263 of 467 Hotels in New York City
GreenLeadersSilver level
Cambridge, United Kingdom
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A comfortable central base with fantastic customer service”
Reviewed August 27, 2013 via mobile

We stayed here for 4 nights at the end of our honeymoon. After reading mixed reviews and not being quite sure what to expect, we were pleasantly surprised. Our room was on the 23rd floor and was quite spacious, clean and very comfortable. Considering it is on Times Square, our room was quiet and we slept very well. The frosted glass bathroom is a little intimate - thank goodness we are now married!! All staff we met - from reception and concierge through to cleaning staff were absolutely lovely and nothing was too much trouble. Free coffee making facilities are available upon request. We also got an extension on our check out time for free. Concierge advised us on an Italian restaurant just 2 minutes walk away - La Masseria - and booked us a table. Free wifi is available if you sign up to join the Starwood Group and I haven't, as promised, been bombarded with emails. Yet. We are breakfast every morning at Cafe Edison just down the road and it was plentiful, cheap and varied. Starbucks is just across the road too. We had a wonderful 4 days at W Hotel and thank everyone for helping to make our trip so enjoyable.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, September 3, 2013
Thank you for your wonderful feedback and we are truly delighted we were able to make your trip to the Big Apple a visit to remember. Please do not hesitate to reach out prior to your next visit and we will gladly ensure you have a wonderful stay once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,213 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Long Valley, New Jersey
Level 5 Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 27, 2013

Please take this review with the knowledge that I stayed at the W Times Square when it was at the peak of its "hip-ness". People rented rooms to be guaranteed an entrance the the bar Whiskey, which always had a huge, hip, energetic crowd.

The entrance is still amazing: the overhead waterfall is still amazing but the smell needs to be fresher. It smells like water but not in a really fresh way KWIM? Getting off on the 7th floor, where the lobby is, then switching elevators to get to your room, is a pain and can be time consuming at the busy hours.

Check in was pleasant, efficient and points to them for our upgrade, though we were originally told there were none, it only took a moment for them to discover there WAS one when pressed.

The lobby bar is not the beehive it used to be but that's not necessarily a bad thing. A lobby bar shouldn't be so packed you can't breathe or manage to get a drink. They had a DJ in the evening.

The room was well kept, kudos to the cleaning staff! Bathrooms were neat and stocked with Bliss products, which I love & was one of the main reasons I chose this hotel over another for this visit. They only provided one bottle of free water (SPG Member perk)- other W's provide at least 2-4.

The couch was atrociously bad. Very pretty to look at but hard and impossible to get cozy on. I even threw all the pillows in the room on it to help soften it. The desk set-up was efficient and there was a nice lounge chair, with side table, along the window. I did miss the availability of having coffee in the room though.

The bed was comfortable. Unfortunately, the direction of our room had us facing one of the huge times square signs that blinked neon light into our room all.night.long. I would expect, given this fact, that they would provide better window coverings than the one shade that had a gap around the edges allowing the light to flash in. The other issue I thought should not have been, was the windows were not soundproof. being in Times Square, you'd think it'd be a no brainer: even on the 26th floor. The other Times Square Hotels that have soundproof windows still let in a little noise, but these windows were completely inadequate. Not sure if they lost their seal or if they weren't at all soundproof but for a good night sleep: if you aren't used to NYC noise: bring ear plugs.

The bathroom was fine the shower held one of my pet peeves: shower head without the water to support it. They have a shower head with multiple settings from rainfall, to spout to massage but not enough water pressure for two of them to function properly.

We had a continental breakfast at Blue Fin. The staff there was very nice and helpful.

The W Times Square is a very nice hotel. I wouldn't be upset if I had to stay here again but it is not my first choice for this level hotel. I think part of the problem is that they were ultra hip when they opened but they have never matured past this stage. It looks oh so pretty, but isn't the most comfortable and I have matured past that ultra-hip stage and like comfort.

Overall the W Times Square has really nice amenities, pretty rooms & nice staff. I hope they can breathe some of the old energy back into the hotel as there are generations of 30 somethings who will love a hip, fresh hotel.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Lyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, September 1, 2013
Hello Lyn! Thank you for your very detailed review. We are glad that for the most part, you enjoyed your stay especially the hospitality of our talent. We truly appreciate the constructive feedback our guests can provide us with; these comments keep us on our toes and ensure that we are improving where it needs to be. Your comments will be shared with the management team in order to take any necessary action in the future. I hope that we can welcome you back in the future and please feel free to connect with us prior to your arrival!
All the best,
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california
1 review
Reviewed August 26, 2013

We went 4 days to New York to celebrate my son's 13th birthday. We had a great time on the W. Our room on the 50th floor was amazing. Special thanks to Alice, the food and beverage manager who made it so special for us! Frank and the front door people were great too!
We can't wait to come back, that was such an amazing trip, and the hotel was just perfect.

Room Tip: Select a room as high as you can! The view from our room on the 50th was just amazing!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank celinette_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, August 31, 2013
Thank you for your wonderful comment! We’re glad to hear that you had a great time with us and that our talent went above and beyond to make your special occasion memorable. We look forward welcoming you back again and please feel free to reach out to us prior your arrival!
All the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2013

Me and my dad came to spent the weekend in NYC ! We stay at the W hotel and had a great experience. Everyone was helpful and friendly ...the location is perfect and so was the room. I would recommend this hotel to everyone !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Velez9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, August 25, 2013
Thank you for your positive feedback. We're glad you had a great W experience with us!
Please do not hesitate to reach out to us for any future escapes and we'll make sure you are well taken care of. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed August 23, 2013

Great time. Start to finish. TJ, Frank, and Pat from the front door were awesome they knew everything and were not annoyed at all my questions. You can tell they liked their jobs they were happy easy to approach. Then up to the front, quick easy check in, cool lobby and lounge, like all the W hotels. Shortly after check in Leo from the front desk emailed me and asked if i needed anything and asked how i liked the hotel. Room was great, clean, good view. Great service would return.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank DJC19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, August 24, 2013
It sounds like you had a great trip! I'm happy to hear that the welcome ambassadors were so helpful, that you had a quick and easy check-in, and your room met all of your expectations. Please be in touch with me or Leo when you stay with us again. We will make sure that you have an extrordinary experience. kristin.collura@whotels.com

All the best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, New Hampshire, United States
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2013

I took my 6 yo granddaughter to NYC for a fun weekend and the staff at W Times Square helped make it perfect for her. They were attentive to every detail--all the way down to calling the laundry service to see if some lost clothes were mixed in with the linens!
Front desk, service staff, doormen, all we met were kind and attentive.
The lobby was a bit dimly lit--appealing to a different demographic, but not offensive. The rooms were pleasant and appointed with very modern features, though somewhat small. Décor was well maintained and coordinated throughout the site. Much of that detail was lost on the 6 yo, but not on me.
Despite location right on Times Square, the rooms were quiet and very pleasant.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lou G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, August 24, 2013
Hello Lou. Thank you so much for your positive review. We are very pleased to hear that you and your granddaughter enjoyed our location, staff, rooms, and decor. Please be in touch with me persoanlly when you stay with us again. I look forward to welcoming you back to W New York- Times Square. kristin.collura@whotels.com

All the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
101 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 21, 2013

While a much better experience than my previous stay at the W Union Square, this W hotel has a glitzy lobby, restaurant and bar scene but the rooms are just so so for the price. Location is excellent for subway connectivity and times square access.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sting800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, August 25, 2013
Thank you for your response. We appreciate it. We're glad you had a great escape with us.
We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Times Square

Property: W New York - Times Square
Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#152 Business Hotel in New York City
#175 Luxury Hotel in New York City
#217 Family Hotel in New York City
#221 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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