We stayed overnight for a single night in the city. Having lived in Manhattan for over 20 years and living outside of it (in New Jersey) for 5, I know the hotels in the area very well. I have stayed in many Midtown Manhattan/Times Square hotels over the years. This W Hotel has to be the worst one I have stayed at yet.
The "fabulous room" is anything but. Where do I begin? Well… The room is small & laid out poorly. Everything in this room was designed to look modern and sleek but there is little to no function to the layout of the room. There is just one single drawer for putting clothes and items away. There is a closet but it is smaller than most closets I have seen in hotels or cruise ships. A safe occupies the entire top shelf inside the closet so there is no additional storage room for folded items. The nightstands are acrylic cubes that are open so there is no privacy in stowing away any items. Honestly, if one was to stay here more than the one night we did, I have NO IDEA how they'd manage to unpack. Where would you put your things? Where would you store your luggage? For a "luxury hotel room"-and I have stayed in a lot of them in my time-this is one of the most user-unfriendly rooms I've ever stayed in.
The worst part of this room is, by far, the noise. We opted for the "fabulous room" because they are up on the higher floors. The windows, while double-paned, are definitely some of the thinnest I have ever seen in a modern Manhattan apartment or hotel building. We immediately noticed the noise when we first came into the room on a Saturday afternoon, up on the 50th floor facing west (away from Times Square). We could literally hear the noise echoing up between the buildings from the street. Sometimes you could actually hear individual people speaking down on the street! Initially, I did not think much of it since it was a Saturday afternoon. Unfortunately, after a late night out dancing, we went to bed at 4 am only to be woken up on Sunday morning at 8 AM from the outrageous noise in the street (the NYC Half Marathon passed the hotel this morning). I know that New York City can be noisy at times, even higher up in modern apartment buildings. Like I said, I lived here for 20 years. I get it. But this was louder than any place I have ever been, especially when you consider that we were on the 50th floor. This hotel should invest in some insulated soundproof windows.
I feel very misled by the online reviews of this hotel and resent the idea that this is a "luxury hotel" and a "fabulous room". Who honestly thinks this? Have you ever stayed in a true luxury hotel? This hotel has one thing, and only one thing, going for it: it is in the middle of Times Square. Location. Beyond that, it's a dark, dingy, has-been/washed up, postmodern mess. This is not a 4 to 5 star hotel. This is more like a 2 1/2 to 2 3/4 star hotel, at best. I have honestly stayed in Howard Johnson's and Courtyards by Marriott that are brighter, friendlier, quieter, more spacious and better laid out.
I wrote this review while still in the room before checking out. I didn't complete it's or post it online until I had a chance to see how staff/management handled our check out. When checking out, the young woman at reception was perfectly nice, but not once did she ask us if we enjoyed our stay, how things were in the room and/or if everything was to our liking. So, I have decided to share that response here with you. No. It was awful!
If you are looking for a hotel in Times Square/Midtown, Stay next door for 25% less, at the Marriott Marquis. Stay a few blocks north and east at the London. These are real 4 to 5-star hotels with rooms that are serviceable and comfortable. The W at Times Square is just simply not worth the money.
- Official Description (provided by the hotel):
- W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more less
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- Also Known As:
- w New York - Times Square Hotel New York City
- w New York City
- w Hotel Times Square
- w Hotel Nyc
- w Hotel New York City
- w Times Square