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“New find”
5 of 5 bubbles Review of the Quin

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the Quin
Ranked #44 of 467 Hotels in New York City
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“New find”
Reviewed April 24, 2014 via mobile

The Quin did not disappoint other than the first night where my daughter and I were taken to a room that couldn't even accommodate a room service trolley and on the 4th floor only to be woken by delivery trucks at 5am! We were moved the next day but had to wait all day to be moved. The staff here are delightful and helpful. The hotel has one restaurant The Wayfarer which is great for breakfast. The Quin is situated perfectly from the Park, shops and restaurants in midtown.

It's a smaller hotel but perfectly formed.

One negative is that the aircon is very noisy.

We will definitely return.

Stayed April 2014
Helpful?
Thank Bkemsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 24, 2014
Bkemsley, thank you for your delightful review and for allowing us to attend to your concerns during your stay. We are very grateful you gave us the opportunity to introduce you to the Quin and to earn your loyalty. We look forward to your return.
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2,514 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (341)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Any
English first
Hong Kong, China
Level Contributor
147 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed April 24, 2014

The location is impeccable.
5 Minutes walk to Carnegie Hall, and
to MOMA, and with subway stop just across the street,
it is wonderful.
The Rooms are well appointed and they have slippers ready for you.

The restaurant is so so,
and nothing to talk about.

The Staff are so efficient that noboy can come close in NYC.

Room Tip: Choose a Room NOT facing 57th Street.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HongKong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 24, 2014
HongKong1234, thank you for your wonderful review. We are especially honored by your kind words regarding our efficient staff. We are very proud of our team, and as you say, "nobody can come close in NYC." We look forward to welcoming you back to the Quin soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
Reviewed April 23, 2014

This hotel was recommended to me by Magellan Vacations and they really came through. I had not heard of this hotel and was leery because they were just a few months old. No cause for worry. It is a wonderful place and the staff? Well they are beyond wonderful.....could not have been more friendly, upbeat and accommodating. They made us feel so welcome and the concierge booked us into 2 fabulous restaurants. The beds? Perfect!!! The location? Perfect!!!

Room Tip: Accidentally hit pool review and couldn't change it....there was no pool. I prefer a room with...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 24, 2014
Sue L, thank you for your wonderful review and for choosing to stay with us through the recommendation of Magellan Vacations. We're thrilled to read you had a perfect experience, and we are so grateful for your kind words regarding our staff. We look forward to welcoming you back to the Quin in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
152 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 21, 2014

We are just checking out - the rooms are nice but the hotel has lots of kinks to work out to be considered a 4 or 5 star hotel. The biggest issue is the staff is not well trained - we had a disappoint experience with check in - as the check in person was not knowledgable at all, no one showed us how to use the high tech room controls and I requested a quiet room far away from garbage and I was awakened by the garbage trucks emptying trash in the middle of the night - the check in person was clueless to any of this and had difficulty explaining and communicating and was not knowledgable - also the concierge was also clueless. We asked for a place to get our hair blown out and were told that everything would be closed due to Easter ... The next day we asked the same question and were told that they couldn't get us an appointment but that there is a blow dry bar across the street (Not sure why the first concierge didn't know about it) we arrived and learned that they had opened at 9 am. The room we requested was not available so they gave us 2 rooms, which was nice although in order to be accessible to my children we had to keep the doors open to a hallway with light streaming in. The cleaning help was lovely .

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Opinioned_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 23, 2014
Opinioned_traveler, thank you for your review and for taking the time to reach out to me via email. Please allow me to apologize again for the inconveniences you encountered. Your experience was indeed not indicative of the level of perfection you should expect from us, and as discussed, we have implemented an internal retraining because of your feedback. I look forward to personally assisting you upon your return and thank you once more for giving us the opportunity to improve our services.
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Aberdeen
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 20, 2014

Just returned from a great stay at the Quin. Location is great, one block from Central Park and away from the noisiest parts but I still did need earplugs every night! Room beautifully clean, great beds. Lovely sheets changed daily, towels white and fluffy and changed twice daily. Wonderfully relaxing after the hustle and bustle of NY streets. Staff polite and helpful and any problems quickly rectified. Minor criticism is that the mini bar and "gifts" arrays take up far too much of the precious storage space. Other than that, nothing but praise.

Room Tip: Our double queen was more spacious than those we were travelling with, but the rooms are quite noisy...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chocolateyAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 20, 2014
chocolateyAberdeen, thank you for your fabulous review! We're so pleased you enjoyed a peaceful stay in New York City and are very grateful for your feedback. We hope to welcome you and your family back to the Quin soon.
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San Francisco, California
2 reviews
Reviewed April 18, 2014

This trip was business/pleasure. My husband and I had one of the most incredible times with this hotel staff. The concierge's desk was so helpful, friendly, if they didn't know the answer, they found it for you with a click of their keyboard. The doormen, incredible. The room, the bed, everything was perfect. Check in/Checkout service, easy. We would definatley recommend this hotel to anyone! I have had the pleasure of staying at three separate hotels in New York and not one of them compared to our stay at the Quin! D.Rosenblatt

Room Tip: We were on the 16th floor and faced the corner of 57th & 6th Street...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 19, 2014
Diana R, thank you very much for your amazing review and recommendation! It was a pleasure to ensure that you and your husband had an incredible and incomparable experience in New York, and we hope to welcome you back to the Quin soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 18, 2014

It's a nice small hotel in the center of NY, but the service level is quite average and prices are way too high for the service... We tried to check in at 4pm, but our room was not ready until half past 6pm.There were some old plastic bags left in the room from the previous guests as well

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, April 20, 2014
Bart D, thank you for your review. Please allow me to personally apologize for the delayed availability of your room. We strive to deliver exceptional service that exceeds expectations, and we are very sorry to have disappointed you. I would appreciate the opportunity to discuss your experience in further detail. Please feel free to contact me at your convenience at hbreuche@thequinhotel.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about the Quin

Property: the Quin
Address: 101 West 57th Street, at 6th Avenue, New York City, NY 10019-2215
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in New York City
#24 Business Hotel in New York City
#37 Luxury Hotel in New York City
#43 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — the Quin 5*
Number of rooms: 208
Official Description (provided by the hotel):
Located near Central Park, the Quin offers effortless access to the best of New York City’s quintessential experiences – expanding upon what one imagines when thinking about Manhattan. The Quin melds modern opulence with its rich artistic heritage in each of its 208 thoughtfully appointed guest rooms, including 28 suites and a triplex Penthouse Suite. Guests enjoy intelligent services from the QA Concierge, as well as distinguished amenities including DUX® beds and Fresh® spa products. Exclusive direct-dial buttons in each room connect guests with personal shoppers at Bergdorf Goodman, and its Quin Arts program makes art and its creators accessible – immersing guests in NYC’s creative community via interactive artist salons, a remarkable permanent collection, and a 15-foot video art wall. Inspired by the vibrant creative energy of the city – at the intersection of art, nature, and fashion – the Quin is the Quintessential New York hotel. ... more   less 
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Also Known As:
Buckingham Hotel New York City
Buckingham New York City

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