We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What a "TRYP"!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
TRYP New York City Times Square South
Ranked #165 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Toronto, Canada
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“What a "TRYP"!”
Reviewed March 14, 2014

My family and I are spending a few days in New York for holiday. I was able to get a promotion through Travelzoo. I picked this hotel because of its location and some reviews on its unique design and personal services. In reality, I found the only positive thing about this hotel is its location. When we checked in, I made a specific request that the room would be non-connecting (i.e. no access to next door). The front desk agent even confirmed that the room she assigned would be such. When we arrived in the room, the first thing I saw was the connecting door! I called the front desk right away and the agent was even puzzled herself and said that she made a mistake. To change to a different room, we'd have to wait for availability. So I decided to just keep our room.

I came up with a list of pros and cons about this hotel:
Pros:
* Great location - central to all within walking distance
* Modern & unique design in lobby & room

Cons:
* Petite Deluxe Room: the smallest room I've ever seen in a 4+ star hotel. It's like living in a large college dorm! No entrance area to leave outdoor shoes (all our winter boots and luggage are placed in the tiny walkway under the wall-mount TV); only one tiny stool and a chair available to sit on
* Very poor sound proofing: Every time someone closes the door, a big slamming sound could be heard and shake could be felt. Footsteps (or children running in hallway) from floor above and people's conversation in the hallway could be heard clearly. I've tried to avoid connecting rooms for fear of noise but in this case, noise comes from everywhere!
* Terrible WIFI quality: Though complimentary, it's around 2 Mbps for download and 1 Mbps for upload most of the time.
* Small washroom: No tub, only shower in a deluxe (or rather standard) room
* Front desk friendly and responds well to small requests like extra bath towels, etc. but not efficient in resolving issues
* Room windows face office building. Curtains must be closed at all time to avoid stares.

Overall, I would recommend this place to travelers who value location only, not quality of sleep/comfort or room amenities.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Earthcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this review, March 17, 2014
I would like to offer my sincerest apologies for the inconveniences that you experienced during your stay. An experience such as the one you described is taken very seriously by all of us here at the TRYP Time Square South Hotel, and we look forward to an opportunity to make it better. Although I cannot undo what happened, I would like to personally discuss your recent stay, and hopefully you will give us the opportunity to restore your faith in us.

I appreciate your feedback, as this helps us become the very best that we can be, and I look forward to speaking with you directly concerning your recent stay. I may be contacted at 212-600-2440, or BElie@wyndham.com. In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at the Wyndham Times Square South.

Sincerely,

Ben Elie – Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,710 reviews from our community

Traveler rating
    1,873
    1,336
    314
    107
    80
See reviews for
1,441
984
133
398
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (575)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Verneuil Sur Seine, France
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 13, 2014

Good place to stay with good amenities and proximity to subway.
Nice personnel like Zahir who speak french and give good advices

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tryp Hotels

Helpful?
Thank fcouvelard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this review, March 17, 2014
Thank you for taking time to write such a positive review. I especially appreciate the kind review of so many members of our team. It is always great to hear when the Zahir does a wonderful job. I look forward to sharing your comments with him. We look forward to seeing you again in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 13, 2014

We had a wonderful experience staying here. It is so close to most everything: Times Square, Penn station, Empire State building, Javits Center. Felt very safe walking around the area (being women we were wary). Police station next door but never heard a siren. Employees at desk were very nice and the Concierge was the most helpful in planning our daily adventures. Just a note, in our room on the tenth floor there was a wonderful bathroom with just a shower. So those of you wanting a tub, check when making reservations. Also, The rooms are small but you are in NYC and there are no drawers to put your clothes only a wardrobe with a shelves and two cabinets one contains a safe where you can put your computer. All in all a nice place and helpful employees. Did have some door slamming early one morning by housekeeping, maybe they can work on that.

Room Tip: Try to get a higher room for less noise.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuliaB349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this review, March 17, 2014
We really appreciate your very nice review and comments about our hotel! It sounds like you had a very nice time, and got to enjoy all that our hotel and New York City had to offer. However, we apologize for inconvenience you experience with the slamming doors. Thank you for taking the time to review our hotel and we hope to have the opportunity to host you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

My stay at this hotel was very disappointing. My wife and I arrived to our initial room only to be saddened by how small the room was, the desk was literally right next to the bed, as if they had no where else to place it. After this realization, we attempted to take a nap only to be disturbed by maids slamming doors every 5 minutes, no exaggeration. My wife went to look in the hallway to see a bunch of them huddling around talking about useless information. We moved to another room and was still disappointed with how often people slammed doors. Aside from that, I wanted to microwave food I had the night before so I called the front desk the night before to inquire about whether there is a microwave, the gentleman told me that there is one available. So next morning before our flight, I went down to the front desk to get my food microwaved, the lady at the desk told me because of "liability" concerns, I could not microwave my food, so due to heavy traffic towards the airport, I ended up starving by the time I reached my flight. Absolutely awful experience.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shawn2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this review, March 17, 2014
It is disappointing to hear that our hotel did not live up to your expectations. All of us here at TRYP Times Square South Hotel take your comments very seriously, and we are eager to correct any failures on our part.

We also understand that our hotel is very unique in regards to the design and the size of our rooms and that the structure of the rooms may not be for everyone.
I would love an opportunity to discuss your stay and experiences with you directly, and am confident that I can restore your faith in us. I can be contacted at 646-200-8853, or belie@wyndham.com. I look forward hearing back from you!

Sincerely,

Ben Elie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
EVEN Hotel Times Square South
EVEN Hotel Times Square South
#13 of 467 in New York City
965 reviews
Midtown
Distrikt Hotel New York City
Distrikt Hotel New York City
#69 of 467 in New York City
5,094 reviews
Midtown
Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Show Prices
Show Prices
Show Prices
Chelsea
Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Fairfield Inn & Suites New York ...
#117 of 467 in New York City
1,319 reviews
Midtown
Courtyard New York Manhattan/Times Square West
Courtyard New York Manhattan/Tim...
#140 of 467 in New York City
1,069 reviews
Midtown
Renaissance New York Midtown Hotel
Renaissance New York Midtown Hot...
#62 of 467 in New York City
614 reviews
Show Prices
Show Prices
Show Prices

Been to TRYP New York City Times Square South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TRYP New York City Times Square South

Property: TRYP New York City Times Square South
Address: 345 West 35th Street, Steps to Times Square, High-line, Etc, New York City, NY 10001-1701
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#5 Green Hotel in New York City
#86 Family Hotel in New York City
#113 Business Hotel in New York City
#124 Luxury Hotel in New York City
#146 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — TRYP New York City Times Square South 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, TripOnline SA, Cheap Tickets, Hotwire, HotelsforEveryone, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your TRYP New York City Times Square South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tryp Times Square South Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing