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“1st trip to NYC with 3 kids”

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TRYP New York City Times Square South
Ranked #169 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed September 22, 2013

We loved this hotel - the size for our family was perfect - very clean, spacious and comfortable for us all. Guest services and maid service was also very good. The location was also excellent. Close to Times Square, Food and coffee. Hop on/off was around the corner and the Subway just down the road. Our first experience with this hotel and NYC was excellent. Distance to Central Park was a little far but this didn't bother us. We will be back to TRYP.

Stayed: September 2013, traveled with family
1  Thank Muffin68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 23, 2013

Very nice! Thank you so much for your really excellent comments and great review of our hotel! It makes us really proud that you were able to have such wonderful stay, and that our staff provided you with rock star service. We hope to see you again soon at the TRYP Times Square South Hotel!

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1,924 - 1,930 of 3,812 reviews

Reviewed September 22, 2013

Very comfortable family room, excellent service, great location. As we were coming from abroad (UK) and had arranged for several parcels to be sent in advance of our arrival to us c/o the hotel, from various US sources, we were impressed to find that they had all been kept together and securely, their various arrival dates recorded, and they were delivered to our room immediately upon our arrival. Lisa Darbasie (reservation agent) was particularly helpful in arranging this. Also very helpful, in re our departure the following week, was Zahir who booked our taxi for the airport, and looked after our luggage.

Room Tip: Our 5th floor rooms were perfectly quiet. Four elevators ensure prompt arrival.
  • Stayed: September 2013, traveled with family
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Thank Hillel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 23, 2013

Very nice! Thank you so much for your really excellent comments and great review of our hotel! It makes us really proud that you were able to have such wonderful stay, and that our staff provided you with rock star service. We hope to see you again soon at the TRYP Times Square South Hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

We stayed for two nights and were able to walk pretty much everywhere we wanted to from the hotel. The room was spacious and comfortable and the bathroom was great. We were on the third floor and didn't find the noise from outside (something you obviously can't escape in New York City) too disturbing except for Saturday night, when things didn't settle down until around 3am. We felt safe staying at the hotel as the Police Station was next door. Our only complaint is that the Room Service person didn't turn up until 5:45 pm to service the room. This is way too late and really shouldn't happen.

  • Stayed: September 2013, traveled as a couple
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1  Thank Jennie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 23, 2013

We really appreciate your very nice review and comments about our hotel! However, we apologize for inconvenience you experience with room service. We hope this incident does not tarnish our reputation and that you give us the opportunity to better serve you in the future. Thank you again for staying with us, and we very much look forward to welcoming you back to TRYP Times Square South.

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Reviewed September 22, 2013

I stayed here with my family and couldn't fault the hotel. Very modern decor and a European feel. Rooms are small but spotless. The location is great, convenient to the metro and an easy walk to Times Square, Empire State, etc. we will certainly stay again and could thoroughly recommend.

Stayed: December 2012
Thank Celtvistor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 23, 2013

Thank you so very much for your outstanding review and awesome recommendation! We loved having you as our guest, and all of us had a great time making sure your experience the very best. Your comments really make all of us here at the TRYP Times Square South glow with pride! Take care, and we hope to see you again soon!

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Reviewed September 21, 2013

We enjoyed staying in your hotel for four nights during September.
The hotel is situated in a perfect place, we had no difficulty to reach and visit every place else in New York ;
The rooms are luxurious with a beautiful design and very clean. We enjoyed the perfect service, very professional and outstanding gentle.
In a simple word we were very honored to stay at your hotel.

Thank you very much for having given us a very good time.

Room Tip: Premium Room
  • Stayed: September 2013, traveled with family
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Thank maanit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 23, 2013

What an outstanding review! It sounds like you had a very nice time, and got to enjoy all that our hotel and New York City had to offer. We loved having you as our guest, and all of us had a great time making sure your experience was the very best. Your comments really make all of us here at the TRYP Times Square South glow with pride! Take care, and we hope to see you again soon!

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Reviewed September 21, 2013 via mobile

We booked through Hotwire at a promotional rate for a weekend stay and lucked out by receiving the TRYP. The hotel is in a very convenient location--easy access to Times Square or the subway if you are venturing out. The front desk staff during check-in could have been friendlier (dark haired girl in her 20s) and the bar server (male in his 40s) could use a personality, but everyone else was amazing! The maid was sweet and made sure to greet us each time she saw us and always asked if we needed anything. The porter was helpful on check-in and check-out and the one time we did ask the concierge a question, he provided a direct answer without fluff, which was appreciated! We stayed in room 1012 (end of hallway) and could see the tip of the Empire State Building from our window. Nothing extravagant, but it was viewable. The room size was decent for NYC standards and I liked that it was a hard wood floor instead of dingy carpet! Overall we enjoyed our stay and would definitely stay here again! I would have given 5 stars but the bar server really turned us off.

  • Stayed: September 2013
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Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 23, 2013

We really appreciate your very nice review and comments about our hotel! It sounds like you had a very nice time, and got to enjoy all that our hotel and New York City had to offer. However, we apologize for inconvenience you experience with some of our staff members. This is not a normal situation we have at our hotel. Thank you for taking the time to review our hotel and we hope to have the opportunity to host you again in the near future.

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Reviewed September 18, 2013

The staff and experience here are average compared to other hotels in NYC. For example, when I asked the concierge if they could hold my bag until check in, he replied that he could not help me. ??? How about simply directing me to the bell captain? The front desk staff were more interested in talking to each other than acknowledging a guest standing in front of them. Due to excessive noise from the people staying in the 'family room' next door, I asked for an extra fan and they brought one right away. It took excessively long to check out even though they knew I was part of business group that were leaving all at the same time on a shuttle bus. They had one person to handle everyone checking out. They gave me a hard time because I did not have a piece of paper for check out that they put in front of the door to the room. I had to wait for them to send someone to my room to find the piece of paper. It was weird. The location is not as good as other hotels I have stayed in. On the upside, The room was high up enough so that I did not experience very much street noise, but as I said people talking in the halls and next door room were loud enough to make up for the lack of street noise. I like that they painted the ceiling blue, the TV was Samsung and awesome. The bathroom was nice. The king size bed was great but I would have preferred to have a sheet on the bed. All it had on it was a down comforter sort of thing. I like the shower amenities and toiletries offered, but the toilet paper holder was positioned too close to the toilet so that it jams into your thigh every time you sit down. The climate control was difficult to regulate. So at this hotel there is an upside for the downside so if given the choice I would stay somewhere else.

Room Tip: request a room that minimizes street noise.
  • Stayed: September 2013, traveled on business
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1  Thank wanderkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP New York City Times Square South, responded to this reviewResponded September 21, 2013

I would like to offer my sincerest apologies for the inconveniences that you experienced during your stay. An experience such as the one you described is taken very seriously by all of us here at the TRYP Time Square South Hotel, and we look forward to an opportunity to make it better. Although I cannot undo what happened, I would like to personally discuss your recent stay, and hopefully you will give us the opportunity to restore your faith in us.

I appreciate your feedback, as this helps us become the very best that we can be, and I look forward to speaking with you directly concerning your recent stay. I may be contacted at 212-600-2440, or Kimiller@wyndham.com. In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at the Wyndham Times Square South.

Sincerely,

Kiana Miller – Assistant Guest Services Manager

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Additional Information about TRYP New York City Times Square South

Address: 345 West 35th Street, Steps to Times Square, High-line, Etc, New York City, NY 10001-1701
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#6 Green Hotel in New York City
#86 Family Hotel in New York City
#112 Business Hotel in New York City
#127 Luxury Hotel in New York City
#145 Romantic Hotel in New York City
Price Range: $179 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRYP New York City Times Square South 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more   less 
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Also Known As:
Tryp Times Square South Hotel New York City

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