On a recent weekend trip to NYC, my friends and I stayed at the Tryp by Wyndham. The room was amazing as it was made for a family with 2 queen beds, a pull out couch, a kitchenette and TWO SEPARATE BATHROOMS!!! That was amazing.
UNFORTUNATELY, there were some issues...all of which were resolved by the staff.
FIrst of all, we arrived in NYC around lunch time and requested early check-in. Our luggage was stored and we were assured we would get first priority to have our room readied. We called at 1:30pm and were told it was still not ready but that it would be complete shortly. We arrived back at the hotel at 4 pm, but the room was still not ready for us. Within 20 minutes, everybody was settled in but it still was disconcerting to feel lied to earlier in the afternoon.
Upon entering the room, there were two more issues. The room had a foul odor when we arrived and my friends found there to be hair on the pillowcases of one of the "freshly made' beds. Housekeeping was called and the manager came up as well. She saw the hair and witnessed the smell. She apologized and agreed it would be remedied. We left for the evening only to return and still find both issues unaddressed. The night manager said she was sorry and sent housekeeping up immediately. The linens were changed but shockingly, the pillowcases were not causing my friends to become rather irate. This was remedied but should never have happened in the first place. As for the smell, upon further inspection by both us and the hotel engineering staff, mouse traps were in plentiful supply under the sink. It was remedied and the smell was removed, but it was still a bit off-setting.
The staff went out of their way to rectify the situation by providing us with free breakfast buffets ($19/per person) for both mornings of our stay...and a bottle of wine was in our room when we arrived back after our second night out in the city.
The hotel was conveniently located and the staff members were excellent, especially one of the managers, Channell, on eof the porters, Zahir and one on of the engineer staff, Nadeen.
Despite the issues we had, I would still choose to stay at the Tryp the next time I stay in NYC.
- Official Description (provided by the hotel):
- Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotwire, Hotels.com, Cancelon, Cheap Tickets, Orbitz, Priceline, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your TRYP New York City Times Square South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Tryp Times Square South Hotel New York City