We booked the hotel because of a Travelzoo promotiom, which includes breakfast. When I called, the "special" price is not available - surprise(!?) so we had to book a higher priced, bigger room - ok, but I had to ask three times, and each time waiting for more than 30 minutes to talk to someone. First time, about 8 pm at night, the answer, "Free breakfast not included in your records, can't give it to you; come back later when my supervisor is here." About 10 pm, I went to the front desk again, spoke to a different person. She looked on her computer, went to the back (office?), came back and said, "Not in your records. Come back so the morning shift person who has the authority, will help you." I went back again in the morning waited, spoke to one rep, then she handed it over to another, who eventually said, yes, you are entitled to free breakfast. She gave me coupons for 3 out of 4 days, and when I asked she said, "you came in yesterday, right?" "Yes, check-in time was 3 pm and you expected me to eat breakfast then?" So much trouble and it's only continental breakfast of bread and cold snacks...
- Official Description (provided by the hotel):
- Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more less
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- Also Known As:
- Tryp Times Square South Hotel New York City