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“Amazing service for our special event”

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The Ritz-Carlton New York, Central Park
Ranked #35 of 466 Hotels in New York City
Certificate of Excellence
Bonita Springs, Florida
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing service for our special event”
Reviewed June 30, 2014

Had an amazing experience of first class personalized service at this ritz over the weekend. Everything from dinner reservations, to a personal horse and carriage ride , help with any and all arrangements for special event Can't say enough about the personal touches that we experienced during our stay. The concierge Brian and his whole staff went above and beyond. We have stayed at about a half dozen Ritz Carlton's and the one is Central Park is by FAR the most personalized experience we have ever had. A MUST stay when in New York

  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nancy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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New York City, New York
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 30, 2014

I've stayed at or otherwise visited numerous luxury hotels in NYC, and the Ritz ranks among the best in the city. The location is ideal for tourists (and not bad for business in Midtown). The service is excellent. If you are celebrating a special occasion, make sure to let the staff know and they will not disappoint you. The lounge and dinning room are very comfortable and well decorated. My recommendation would be to take a room with a view of the park. Otherwise, the premium price really isn't worth it.

  • Stayed June 2014, traveled as a couple
    • Value
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Helpful?
1 Thank NYCBOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 30, 2014

Weekend getaway with hubby. Great location. We took full advantage of being right across the street from Central Park for our morning excersice - amazing sights! Service was right on par with The Ritz-Carlton. Housekeeper was so sweet and attentive! Definitely look forward to returning, maybe we'll bring the kids next time :)

Room Tip: Park view is the way to go! Pay the higher rate...it is worth it!
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  • Stayed June 2014, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centennial, Colorado
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 29, 2014

I have stayed at multiple Ritz Carlton properties and the Ritz Carlton Central Park did not disappoint. My wife and I came down from CT for a last minute city getaway. We arrived at the hotel later in the evening and were warmly greeted. With the hotel being quite full, I did not receive my typical upgrade. But, the front desk attendant, Denise was extremely helpful in finding us the best possible option for the room type that I booked. We enjoyed well made cocktails in the lounge, while waiting for our room to be inspected. The prices are what you would expect for NYC and the Ritz Carlton.

Denise personally showed us to our room and offered to bring anything else that we needed. We elected to have complimentary coffee service for the morning (no coffee maker in room, unless requested) and it was delivered shortly thereafter. The room is large, by NYC standards and extremely well appointed. I was particularly pleased with the very spacious bathroom. The bed and pillows were absolutely heavenly.

The location of the hotel is fantastic. Overlooking Central Park and within walking distance to several areas of Manhattan. The concierge helped us with last minute dinner reservations and we ended up at Porter House. The meal was very nice and the service was impeccable. But, the restaurant lacks ambiance for the price that you pay. Had I realized that it was inside the mall, I would have made a different choice.

The morning of our departure, we didn't have much time for walking and waiting in line somewhere. So, we enjoyed the coffee service in room and headed down to Auden for breakfast. Service was fantastic from the moment we were greeted till the moment we payed the bill. The meal (once again priced like a Ritz Carlton in NYC) was wonderful. We split an omelet and the pancakes and loved both.

There may very well be less expensive options that provide a better "bang for the buck" experience. But, I have nothing but praise for this property, its location, and its staff. We'll surely return!

Room Tip: If you've booked a Deluxe King room type without a view, ask to be in one of the "16 series...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RL3378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 28, 2014 via mobile

As a frequent guest of the Ritz for business and personal travel we have to say don't stay here. This is so far beneath Ritz standards you will be very disappointed. We had our family traveling with us and needed two rooms. The check in process was awful and our guarantee of rooms being at least on the same floor did not happen. We had certificates for one room which really threw them. Our turn down service either never happened or was happening at 11 pm. Our request to make up the sofa bed by 8 pm never happened without us calling. The Spa service is the priciest I have ever seen and the faculties are tiny. Unless you have two hours to spare DO NOT eat breakfast here. We asked for car service and were told the rates were 300 an hour with a minimum of two hours for an SUV. Here is a tip use Uber...while the location is great the hotel feels tired and dated. Lots of better options at and below this price point. If you have to use Ritz use Battery Park option they are fantastic and make this place feel like a goat ranch. Insult to injury 30 minutes to check out because they had the billing all wrong with mystery charges.

Stayed June 2014
Helpful?
2 Thank DanDebHoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erden K, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, June 30, 2014
Dear Mr. & Mrs. Howard,

Thank you for your feedback and please accept my deepest apology as the image of our hotel was not up to your expectation. I regret that you and your family left with a completely negative impression and please know that regaining your trust and faith in our hotel is very important to us. We certainly look forward to the opportunity of welcoming you back and would appreciate the opportunity to be in touch with you. If you could afford the time, I may be reached directly at this number (212) 521- 6033. I look forward to hearing from you.

Sincerely,

Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed June 27, 2014

This is my fourth stay across six years.

We were married in the hotel 2 years ago and returned this June to the very same suite overlooking Central Park. Greeting us on arrival was a complimentary bottle of Tattinger champagne and a wonderful chocolate basket assortment with hand-piped anniversary wishes.

The location on Central Park South remains the perfect base between uptown Metropolitan Museum, Frick Collection and Guggenheim Museum, the delights of midtown 5th and 6th Avenues, and downtown Times Square, Meat Packing District and eventually SoHo.i

A room with a view over Central Park is, simply, worth it.

Front Desk, Concierge personnel, door staff throughout called me by name across the whole week. The various Concierges were wonderfully engaging and helpful to boot, clearly proud of their role. Service throughout the hotel was excellent at all but one low touch point and that hiccup was dealt with quickly and appropriately. Lazar in the Club Lounge should be elected a national treasure.

If New York calls, try to stay there.

Room Tip: Rooms from the 11th floor and higher are the best for overlooking Central Park. Consider adding Clu...
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  • Stayed June 2014, traveled on business
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Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, VA
Level 6 Contributor
119 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 25, 2014

We spent a long weekend here for a birthday celebration and could not have been more please. AMEX Platinum package withe the late check out made the last day a veryrelaxing one. We stayed on the lClb Level, and the experience could not have been more satisfying. Wonderful food and drink, but most of all, incredible personal serive from the staff in the Lounge. After the first day they realized our preferences and met our every need. The quality of the food was wonderful--a few more choices would have been nice--but it was first rate.

Looking forward to our next visit.

Room Tip: It is worth the splurge to get a room on the Park and the Club Level is definitely worth it. There...
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  • Stayed March 2014, traveled as a couple
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Helpful?
Thank 48stever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New York, Central Park

Property: The Ritz-Carlton New York, Central Park
Address: 50 Central Park South, New York City, NY 10019-1613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#21 Romantic Hotel in New York City
#33 Luxury Hotel in New York City
#45 Family Hotel in New York City
#98 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton New York, Central Park 5*
Number of rooms: 259
Official Description (provided by the hotel):
While constantly on the cutting edge, it is timeless tradition that makes New York City a favorite destination for so many. And whether it is taking afternoon tea in Star Lounge, or joining the noontime ritual of feeding the Central Park carriage horses across the street, guests of The Ritz-Carlton New York, Central Park will find tradition stands elegantly proud on Central Park South. ... more   less 
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Also Known As:
Ritz Carlton New York City
Ritz New York City
New York City Ritz Carlton
Ritz Carlton Central Park
Ritz Carlton Manhattan

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