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“Fantastic customer service, beautiful hotel”

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The Ritz-Carlton New York, Central Park
Ranked #32 of 467 Hotels in New York City
Certificate of Excellence
Plymouth, United Kingdom
Level 6 Contributor
125 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Fantastic customer service, beautiful hotel”
Reviewed April 14, 2014

I stayed here with friends whilst visiting NYC for 4 nights, and it absolutely did not disappoint. From the first moment we stepped into the hotel it's cosy yet luxurious tone made us instantly relax and feel at ease. The staff are interested, friendly and helpful no matter how small the question. Our room, a 'double double' with a city view (basically a view of the next building), was comfortable and very well equipped - the bathroom was very spacious and coped well with four girls all getting ready to go out at the same time. Would love to return her one day and would certainly recommend this for anyone looking for a luxurious city break.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ludders27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erden K, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 19, 2014
Dear Ludders27,

Thank you for choosing The Ritz-Carlton New York, Central Park and sharing your wonderful experience. We truly appreciate your kind compliments and certainly look forward to the opportunity of welcoming you back and serving you again.

Sincerely,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
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English first
Riga, Latvia
Level 6 Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 11, 2014

That was my first visit to NY and I decided to choose at least good hotel, because you never now with the first time. Stayed for 5 nights in a double room. I could say it was a good choice, I was satisfied with the price/quality ratio. Location is perfect as is the staff. Had no opportunity to try out the local dining options as I had too big plans for that short trip. Could sleep very well and the room cleaning was done good.
I forgot my watch in the room and after contacting the hotel reception from the Airport, they found it and shipped to my next destination hotel - San Juan, Puerto Rico. Thanks for that.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erden K, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 19, 2014
Dear Andris B,

We are delighted to hear your experience and certainly look forward to the opportunity of welcoming you back to The Ritz-Carlton New York, Central Park.

Sincerely,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton and Hove, United Kingdom
Level 6 Contributor
179 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed April 6, 2014

Fantastic location on Central Park South, the doormen are so friendly and welcoming. We requested a room with 2 double beds for myself & my Mum which are quite scarce at the hotel. Our room was lovely ans well appointed but with no view whatsoever.

Stayed March 2014, traveled with friends
Helpful?
1 Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erden K, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 19, 2014
Dear RedArrow 2013,

We are extremely thankful to you for taking the time to share your wonderful experience.

Regards,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Italy
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 3, 2014

We stay at the Ritz Central Park when we are in NYC. They know you, they are happy to see you return, and that great treatment starts at the front door with Joe, Al, Felix, and all the bellmen and extends to the front desk, concierge and then continues to the Bar, where Norman and Eric are true professionals.
Rooms are well appointed, clean and the housekeeping staff is excellent as well.
The location is as good as it gets, bordering CP on the South side and in a perfect Midtown spot.
We will be back.

Stayed March 2014, traveled with family
Helpful?
3 Thank Jjs57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick R, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 5, 2014
Dear Jjs57,
I am thrilled to read you were impressed with so many different facets of your stay. All of our ladies and gentlemen such as Joe, Al, Felix, Norman are truly committed to providing the finest personal services and experiences. It is because of their dedication to our guests that we are one of the most iconic hotels in our market. We truly appreciate your wonderful review and look forward to your return visit.

Regards,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 30, 2014 via mobile

Just returned home today from a 4 day trip to New York City. The Ritz-Carlton New York, Central Park is one of the prettiest hotels I've ever stayed in. Starting with location, it is in the best area of NYC. Directly across from Central Park and away from all the craziness of Times Square. You don't need to be in the heart of Times Square to be close to everything. We had no problem walking everywhere even in the pouring rain! We walked the entire stay in New York and the Ritz is convenient to everything. The rooms are impeccable. Very clean and very spacious. I cannot say enough about service. The doormen are helpful and very very friendly. The font desk staff very very courteous. Call for extra towels and within minutes your needs are taken care of. All of the staff were wonderful. Great lounge and restaurant. Wonderful food! Anything you need they will help you. With my next trip to NYC I will definitely stay at the Ritz again! Thank you for a wonderful experience!

Stayed March 2014
Helpful?
3 Thank Christine701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick R, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 5, 2014
Dear Christine701,
Thank you for your taking the time to share your experience. It is wonderful to read that you had a fantastic visit at our property. We look forward to welcoming you back in future.
Regards,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 28, 2014

Went to New York last summer to celebrate our anniversary and visit friends. Wanted to stay in the Central Park South area so chose this hotel. The hotel was truly spectacular with it's charm and beauty, fantastic location and wonderful staff. Room was beautiful and staff were very helpful.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank patrick0027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick R, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 5, 2014
Dear Patrick0027,
Our ladies and gentlemen takes great pride in the level of service we provide and we are extremely thankful to you for taking the time to share your wonderful experience.
Regards,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Oregon
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 27, 2014

Every vist to NY for the last 10+ years has included a quick and sometimes longer visit with Norman the bartender at the Star Bar at the Ritz on Central Park South. It is like being back in a lovely, comfortable place, where yes they do know your name. Norman is the Mayor of this bar and he is the quintessential New York bartender. He knows everyone and they all know and adore him. I can't say enough good things about this man and his bar. Watch him make and pour a martini..he makes it so exactly that when he pours it into the class, it come just to the top. Perfection. Year after year, he is written up at one of the top 10 bar tenders in NY.

  • Stayed February 2014, traveled on business
    • Value
    • Service
Helpful?
Thank MrTravelinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick R, General Manager at The Ritz-Carlton New York, Central Park, responded to this review, April 5, 2014
Dear Mr. Travelinman,
I am delighted to see that you had a fantastic experience at the Star Lounge and truly appreciate your recognition of the memorable service provided to you by Norman. We will ensure that Norman receives the best recognition for his commitment and dedication and we look forward to the welcoming you back and serving you again in the refined ambiance and service excellence for which we are known.
Regards,
Erden Kendigelen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New York, Central Park

Property: The Ritz-Carlton New York, Central Park
Address: 50 Central Park South, New York City, NY 10019-1613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in New York City
#21 Romantic Hotel in New York City
#30 Luxury Hotel in New York City
#45 Family Hotel in New York City
#98 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton New York, Central Park 5*
Number of rooms: 259
Official Description (provided by the hotel):
While constantly on the cutting edge, it is timeless tradition that makes New York City a favorite destination for so many. And whether it is taking afternoon tea in Star Lounge, or joining the noontime ritual of feeding the Central Park carriage horses across the street, guests of The Ritz-Carlton New York, Central Park will find tradition stands elegantly proud on Central Park South. ... more   less 
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Also Known As:
Ritz Carlton New York City
Ritz New York City
New York City Ritz Carlton
Ritz Carlton Central Park
Ritz Carlton Manhattan

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