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“Great location for shopping”

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The Ritz-Carlton New York, Central Park
Ranked #35 of 467 Hotels in New York City
Certificate of Excellence
Chalfont St Peter, Bucks, UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location for shopping”
4 of 5 bubbles Reviewed January 23, 2008

My husband and I stayed at the Ritz-Carlton for 4 days in December. It was a great location for shopping ! The hotel was very busy which meant the lobby bar was always full to bursting and it was difficult to get a table. We had a suite and it was lovely with an incredibly comfy bed and a big, well fitted bathroom. The spa was slightly disappointing - my massage was OK but the waiting area was very small and felt dated.
This is definitely a hotel where the location counts for a lot and it's probably best to just use the hotel for sleeping - it's not a place to spend time in its own right.

  • Liked — Location
  • Disliked — Too crowded and no more to sit down !
  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank NickiChalfontStPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,335 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (278)
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English first
Charleston, sc
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 13, 2008

We stayed in December for a business/pleasure trip. We traveled with our 3 year old daughter. The staff was incredibly nice and helpful, especially with her. For example, front lobby staff would watch her while I got stroller, etc ready to get out the door.

The rooms do see a little dated for a Ritz, however it was very clean and the housekeeping service was great.

We stayed in a room that allowed club level access that had a lot of free perks. I highly recommend booking a room with this access. There was food, drinks (water, soda, wine, tea, etc) out all day. This was great with having our 3 year old along. Very easy to stop in for snack on our way out or way in. Each night was tapas with sushi, cavier, etc. Very high end. We normally eat out when in NYC, however since we had our 3 year old we ate the majority of our meals here.

The club access also has a conceirge. They were very helpful and knew our names from the first time we stopped in.

I also become sick during the trip and the hotel doctor was fantastic. His office is very close or he will make a house call if you are too sick to travel to him. Fortunately, I had an ear infection so it was easy to stop by his office.

We are planning on staying at the Ritz again this week and hope for the same wonderful, welcoming experience.

On a side note, we stayed at the Peninsula on our prior trip and while as impressive, I did not find the staff as welcoming and our bill was not correct. It took over an hour to fix and there was another couple at the counter with the same problem.

  • Liked — Location, staff, room
  • Disliked — Nothing
  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank charlestonpanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 28, 2007

This was the most amazing hotel stay my husband and I could ever imagine. We stayed here using a Gracious Getaway certificate which includes an interior room (no view) and breakfast in the morning.

We arrived at the hotel right at 3:00 p.m. and Wenny told us that our room was available, but that they would like to upgrade us to a room overlooking Central Park, complimentary. We had to wait about 15 minutes, so she found us a place in the swanky hotel bar. We drank $19 glasses of pinot noir, and were happily surprised when the hotel paid for them!! The hotel bar was unbelievable, and the staff was better than we could have expected, even for the Ritz. These people know how to treat guests and were just amazing.

When we got up to our room on the 22nd floor, we had a breathtaking view of Central Park. The room was gorgeous. We took a bubble bath together in the oversized tub while listening to Tony Bennett Christmas, one of the cds available in the room.

The American Breakfast in the morning was delicious. The meal came rolled in on a table and we enjoyed breakfast overlooking Central Park.

This was a night to remember and I recommend this hotel above all others I've stayed in New York City.

Stayed December 2007
Helpful?
10 Thank TravelingJess333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 11, 2007

We stayed at the Central Park Ritz-Carlton the week after Thanksgiving and had a wonderful time.

Check-in:
Unfortunately, they only had one person at the front desk at the time we checked in, so we had to wait several minutes for him to help us. But the check in process was extremely speedy.

Room:
We were given an "interior view" Superior Room, which is essentially a window that faces a brick wall. The room was pretty large, compared to other New York hotel rooms I've stayed in. The bathroom was especially spacious and had both a soaking tub and a shower. The bath products were Frederic Fekkai and the toilet even had its own room, which I loved. The bed was extremely comfortable. The only complaint I have about the room is that there was no iron or ironing board.

Staff:
The housekeeping staff were great! We never saw them, but they visit your room twice a day. Once in the morning for the usual cleaning, then once in the evening for turndown service, complete with chocolates on your pillow! The concierge staff was friendly, though extremely busy. When we went down in the morning, there were three of them all working at full capacity. The doormen are very helpful and anytime you leave the hotel, they tell you to have a wonderful day/night. The only staff that was not friendly was the waitstaff in the lounge bar. She was not very helpful to us when we were looking for a table.

Service:
Room service was prompt and efficient. The restaurant downstairs is pretty busy and they recommend you have reservations, even for breakfast. We had to use the business center once, but the business concierge was not there, so it was confusing as to how to use it when no one is present. But eventually someone helped us and we didn't get charged for the internet usage or printing.

Location:
It was lovely to walk out the door each morning and have Central Park right across the street, though the smell of the horses can be a bit overwhelming. There are two subway stops within one block, which made for easy access to any other part of town. It's a short walk to 5th Avenue, which made window shopping a breeze. You just need to plan ahead and leave with plenty of time if you are taking the subway to mid-town for a show.

Check-out:
Checking out was easy and painless and we were out the door quickly. The doorman was extremely helpful in getting us a cab to the train station.

Other:
I have heard that the Central Park Ritz has a complimentary Bentley that can be used to take you short distances, but the couple of times we wanted to use it, it was already booked. It is first come, first served.

  • Liked — The comfort of the room
  • Disliked — The waitstaff in the lobby lounge
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank wickidkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, London and Ibiza
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
5 of 5 bubbles Reviewed December 7, 2007

Once again, top notch! Well worth the money (and its a lot!). Ensure you get a room as high up as possible - stunning views at dawn when with European jetlag you lie awake staring out across the trees! Only draw back is hotel lacks a fine dining 'option' and as such no glam breakfast room either. But space is limited in NYC and this hotel, as far as luxury & location go, is top!

  • Liked — Location, views & luxury!
  • Disliked — No restaurant
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Livingoutofasuitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 19, 2007

I've stayed at many different Ritz Carlton's now, and I gotta say that I'm most impressed w/ the level of service from their Central Park Staff. My parents who have been married for 35 yrs were celebrating their anniversary this past weekend, and several staff members went out of their way to say a nice word of congratulations to them. I thought that was classy. The club level staff is absolutely stellar, clean rooms, etc... Will definately stay again.

  • Liked — Club Level
  • Disliked — Expensive
  • Stayed November 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank sonicsmurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Mirage, CA
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed November 3, 2007

I agree with all of positive comments about this hotel in previous reviews. I love Ritz Carlton and do not intend to suggest that this location does not live up to Ritz standards. However, there are some important characteristics of this location that you must be aware of which may or may not be an issue for you.

I kind of expect that the staff will bend over backwards for your every need at these prices, and they do. However, that doesn’t mean that they do so for free. They will get you whatever you want, whenever you want it, and charge you 4 times more than anywhere else. I have never appreciated the significance of extraordinary service at extraordinary prices. What impresses me is extraordinary service at moderate prices.

I realize that complaining about cost when one is staying at a Ritz is silly, but this Ritz is more costly than any other Ritz I have stayed at. I just want to prepare anyone who is used to paying $15 for a cheeseburger at a typical Ritz for the sticker shock; they are $29 here.

Also, I did NOT pay the premium for the Park View. I was in the Superior Room ($995/night) for 5 nights that was supposed to have a courtyard view. A courtyard view here means brick wall. I realize that this was my error, since I could have paid 50% more for a view. So if you don’t want to see a brick wall, pay for the view. Otherwise the rooms are beautiful, comfortable and the bathrooms are huge. I had no problems with noise on the 6th floor.

But the prices and lack of view aren’t my real concerns. The reason I would not return to this hotel is that this hotel had virtually no common areas to speak of. The lobby and the adjacent lounge are small by any standards (about 40 chairs). Their is a small bar that is really a common corridor that leads to the hotel's only small restaurant. That's it. The grand tour will take you 3 minutes. It reminds me of a nicely appointed apartment building where there is a small lobby and elevators. So the only thing we used our room for was a home base. When we came in, we went straight to the elevator to our room. When we left, we walked straight outside. There is noting to see or do inside this hotel (they do have a spa and meeting rooms on other floors).

The lack of common areas in the hotel may not be a factor for many of you. I realize that many travelers would say that they come to NYC to see the sights, not the hotel. But why can’t you have both? Particularly at these prices. I like my hotels to be destinations unto themselves. If it is raining (like it did one day during my stay) I want an oasis from the storm. Here, there was no place to sit because the chairs in the lounge were full of people escaping the rain.

For example, The Plaza is right next door and is about 6 times the size of the Ritz and has large common areas and probably similar levels of service. I can make example after example of nearby hotels that are bigger, but I realize they are not Ritz Carltons. If I had it to do over, I would have stayed at the Marriott Marquis in Time Square, which I realize is a whole different experience in the middle of the hustle and bustle.

The bottom line here is that the Ritz is not much of a destination as far as hotels go. The reason to stay here is the great service, Central Park across the street and its proximity to many great attractions.

  • Liked — Service
  • Disliked — small hotel with noting to do.
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank jcrabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New York, Central Park

Property: The Ritz-Carlton New York, Central Park
Address: 50 Central Park South, New York City, NY 10019-1613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in New York City
#21 Romantic Hotel in New York City
#29 Luxury Hotel in New York City
#45 Family Hotel in New York City
#98 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton New York, Central Park 5*
Number of rooms: 259
Official Description (provided by the hotel):
While constantly on the cutting edge, it is timeless tradition that makes New York City a favorite destination for so many. And whether it is taking afternoon tea in Star Lounge, or joining the noontime ritual of feeding the Central Park carriage horses across the street, guests of The Ritz-Carlton New York, Central Park will find tradition stands elegantly proud on Central Park South. ... more   less 
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Also Known As:
Ritz Carlton New York City
Ritz New York City
New York City Ritz Carlton
Ritz Carlton Central Park
Ritz Carlton Manhattan

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