I arrived in from london on a late flight exhausted. I had requested a quiet room as I was there on business and needed a good nights sleep. I was checked in fairly quickly only to find that i had been placed only a few doors from the breakfast lounge (which starts at 630am) in a room with a fridge that was so loud that I could barely think let alone sleep, there was also a loud generator right outside the room. Plus Im asthmatic and the room I was given was a smoking room. I went down to ask to be moved and was told their records showed that I had requested a smoking room, that all other rooms had been allocated and there was nothing that could be done as there were no rooms free. It took a good twenty minutes of a lot of tussling and stressful discussion incuding proof of my own booking that showed I definitely did not choose a smoking room. In the end I was only moved because im asthmatic. There was no regard made to my request for a quiet room and no manager on duty at that time of night so the receptionish was very very hesitant to move me. After much pushing he moved me to the tenth floor where I had a quiet and smoke-free night's sleep. However having to fight for it tooth and nail after a long tiring flight was not a good start to my NY trip. I would prob stay here again because the hotel is well located, the room I ended up with was nice, quiet and the breakfast is above average. BUT I would def call ahead to find out what room they were placing me in and speak directly to the manager before booking.. I'd be hesitant about staying here with my young family because if they get it wrong, they do seem to get it very wrong and are loathe to correct it. The receptionist on night duty should be given the authority to make executive decisions if there is no manager available. If i had not put up a big fight he would not have moved me, and that is such a shame. To his credit, he did in the end. Otherwise as a frequent traveller I'd say the hotel is good value for money and fine for a quick stay. If he had not moved me I would have been writing a scathing review and if my request for a quiet room had been listened to in the first instance I'd have given them a really positive review.
- Official Description (provided by the hotel):
- nyma is one of New York City's newest boutique hotels. Located in a vibrant neighborhood on 32nd Street between Fifth Avenue and Broadway, nyma is just steps away from the Empire State Building, Macy's, the Fashion District, Penn Station and Madison Square Garden. The Jacob K. Javits Convention Center is also close by. Our large, brightly-lit lobby offers Wifi, a 24-hour business center with two iMacs, and full concierge services to help guests arrange for all types of sightseeing and leisure activities, and car services. ... more less
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- Also Known As:
- Manhattan Red Roof Inn
- Red Roof Inn Manhattan
- Red Roof Inn New York City
- New York City Red Roof Inn