We stayed at the Library i July. The first morning on our way to breakfast I spotted a big 2 inches dead cockroach by the door in our hotel room. Went straight to the front desk, and of course they were worried and attended to the matter immediately. The cleaning lady had called it a water bug, but when I looked up water bug I am sure it was a cockroach as it had long feelers.
They offered us a new room, and because it was our last two nights of holiday we did not want to change hotel even though the thought of cockroaches appalled us. I hardly slept the next night thinking of the bug all night.
The manager and his staff did everything they could to compensate, champagne and cupcakes. And assured us that they had never had a bug problem, and they have never seen a water bug ( I believe it was a big cockroach) in the hotel ever.
The other issue we had is the terrace that was closed for business events all three days of our stay. Very disappointing as we had looked forward to breakfast on the lovely terrace. the terrace and the good reviews was our reason for booking the hotel, so not being able to enjoy the terrace for breakfast was terribly disappointing.
- Official Description (provided by the hotel):
- The Library Hotel boasts over 6000 hand-selected books organized by the Dewey Decimal System. With a very central midtown Manhattan location, the hotel is within walking distance of The New York Public Library, Grand Central Terminal, The Empire State Building and Times Square, to name just a few. Take advantage of The Library Hotel Collection’s signature Continental Breakfast Buffet and evening wine and cheese reception in our Reading Room. Cappuccino, water, fruit, cookies and pastries are available in this space for our guests 24 hours a day. Also included with your reservation is complimentary WiFi and passes to the nearby New York Sports Club. Visit our indoor and outdoor rooftop, Bookmark’s Lounge, for literary themed cocktails and small plates. ... more less
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- Also Known As:
- Library Hotel New York City
- The Library Hotel