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“Best Hotel Staff Ever!!!”

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The Bryant Park Hotel
Ranked #12 of 468 Hotels in New York City
Certificate of Excellence
Dallas, Texas, United States
Level Contributor
165 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Best Hotel Staff Ever!!!”
Reviewed August 7, 2013

I am in love with the service, professionalism and the awesomeness of the staff and the quality of the rooms at the Bryant Park Hotel. We have stayed about 5 times now and have gotten to know several of the staff who go far and beyond the call of duty. Lots of smiles and willingness to help. Mr. Darren Sumner, Sarah, Ester, Tashi, just to name a few are of the wonderful people that I come to love and respect. Thanks guys for making each and every visit to your city a very pleasant one.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrKat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, August 21, 2013
Thank you for your amazing praises, especially regarding, Sarah, Esther, Tashi and myself. When I shared your review with them the room lit up. We all love having you stay with us and you should think of us as your hotel family. Can’t wait until your next return. Darren dsumner@bryantparkhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,551 reviews from our community

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Rating summary
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

My husband and I stay at Bryant Park several times in a year and wish it was a monthly occasion. The location is lovely; the rooms, especially the bathrooms are generous; and of course there is a phenomenal view... but like other reviewers have conveyed, for us, it really is the exemplary client experience we return time and again for. The staff are collectively and consistently welcoming from beginning to end of each stay. We would never stay anywhere else in NY.

  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank judysteinkorte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Fl
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 5, 2013

Typical remodeled old building turned into a "chic" "W" style theme right down to the black T-shirts and blazers of the staff. Why do all these hotels come with a steel cold attitude and not a genuine service ethic with beautiful smiles? Anyway, I stayed here with a discount deal paying $200.00 (all taxes included). Location is superb for midtown Manhattan but there are also others to choose from. Not too impressed.

Room Tip: To get upgraded you'll PAY.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank BIODTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 31, 2013

This is such a great gem in the city. It is conveniently located close to many great restaurants, clubs and attractions in NYC. The rooms are spacious, comfortable and luxurious. When we entered into our suite there were rose petals scattered out onto the bed, there was a bucket of champagne on ice and a box of truffles. Truly romantic. The bathroom tubs are large enough for two and they stock the best amenities. The living room has large windows that look out over the city and Bryant Park. Room service is prompt and the food is fantastic. This is a great place to spend a romantic weekend!

Room Tip: Ask for the romance package.
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  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank Gena V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Level Contributor
121 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 31, 2013

We had the BEST hotel experience ever at the Bryant Park Hotel, and we've been in many hotels, in many countries, over many years! Although the property was first class in every way, and 100% suited our needs to a tee, it was the people that made our stay so special! "It's all about the people, all of the time"! The staff are a trully spectacular TEAM! I wish I could hire all of them. They all have different rolls to one common goal, to make everyones stay comfortable and memorable. We'll never forget the unprecedented, friendly, yet professional service we received, from all. Housekeeping, bar staff, all of the lobby and front desk staff should be very proud of yourselves. A special thanks to all of you, for making my wife's birthday so special, and memorable. How can we ever top this - maybe another visit to Bryant Park Hotel? We hope to return sooner rather than later. Felix, Eric, Sarah, Nikki, just to mention a few names were all so helpful. The Doormen always had a big welcoming smile and could not help enough. The room was spotless and just as it looks on the hotel website. We would totally recommend this amazing hotel. Can't say enough good things! B&J Halifax, NS. Canada

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank Green_Eyes_Halifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 31, 2013

We just returned from spending a weekend in NYC. Stayed at the Bryant Park Hotel. This is an excellent hotel, clean and fresh, with a good location. Easy walking distance to 5th Avenue, The Empire State Building, Times Square, etc.

Conveniently away from the hustle and bustle of Times Square, and located next to the very pleasant Bryant Park, with lots of local activity.

A good choice, and we highly recommend it.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LHubich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 31, 2013 via mobile

Wonderful stay. Amazing location right on the corner of the park. Staff were so friendly from the doorman to the person that checked me in. I had a superior room overlooking the park. The rooms are spacious and very clean. Bathroom was huge by NY standards and they have my favorite Molton Brown products. The hotel provides bathrobes and slippers. You can get sushi at Koi in the hotel or have it delivered to your room. I will be back again in the fall. Great overall experience and highly reccomend!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AATEDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bryant Park Hotel

Property: The Bryant Park Hotel
Address: 40 West 40th Street, New York City, NY 10018-2602
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in New York City
#6 Romantic Hotel in New York City
#9 Family Hotel in New York City
#11 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Bryant Park Hotel 4*
Number of rooms: 128
Official Description (provided by the hotel):
The Bryant Park Hotel, NYC's Fashion Address is nestled conveniently between 5th and 6th avenue across from the famous Bryant Park and a 5 minute walk to Times Square and 5th Ave shopping. We are now offering free in room wired and wireless internet. With casual elegance, pristine rooms and impeccable service. The Bryant Park Hotel staff anxiously awaits your arrival. ... more   less 
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Also Known As:
Bryant Park New York City
Bryant Park Hotel New York

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