I travel to NY on business 4 out of every 6 weeks. I stay inn high-quality boutique hotels because I like the sense of home away from home. I have high expectations that the "little things" are important, but not always delivered. I do not write reviews mostly because I am hard to impress and typically do not want to advertise my best secrets.
The Bryant Hotel is an exception. They deserve the accolades.
When you enter the property, if you pay attention, you will see 5 star service. Eye contact and a warm welcome from the doorman, the front desk and the next two employees you meet to get to the elevator. YOU CANNOT UNDERESTIMATE THE QUALITY of SERVICE at this level. I think this is more than training and policy, this is the best of hiring practices......
The room is perfect, layout is well designed, roomy for NY, and clean. The bath, bed, TV, iPod port, and well stocked fridge was first class.
I worked late (2am) one night and decided to grab a night cap at the bar downstairs before they closed. In college, I worked at restaurants and bars and know how long the shifts are and difficult it can be. The bar was wrapping up their evening when I arrived and yet I was made to feel welcomed and not rushed as I ordered what was probably the drink of the night. These folks are professional and are rare.
Ate one breakfast down-stairs and one at another restaurant. It was, again, a high-quality level of service......
When I checked-out, I made a mental note of how the individual employees performed at this hotel. To a person. It was remarkable. I know I will be back.
- Official Description (provided by the hotel):
- The Bryant Park Hotel, NYC's Fashion Address is nestled conveniently between 5th and 6th avenue across from the famous Bryant Park and a 5 minute walk to Times Square and 5th Ave shopping. Get a glimpse into the Cellar Bar, home to a number of fashion week parties and well known celebrity haunt. We are now offering free in room wired and wireless internet and Open Bar for all hotel guests, Mon - Fri from 5 -6pm. With casual elegance, pristine rooms and impeccable service. The Bryant Park Hotel staff anxiously awaits your arrival. ... more less
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- Also Known As:
- Bryant Park New York City
- Bryant Park Hotel New York