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“Great midtown location, some large rooms”
Review of Hotel Chandler

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Hotel Chandler
Ranked #140 of 469 Hotels in New York City
Certificate of Excellence
Reviewed August 6, 2014

Our group had 2 rooms in the hotel. One was in the newer section and the rooms were large for NYC hotels, the other was standard, smallish NYC hotel room. Both had good size bathrooms. The rooms are well appointed and comfy. Our room had a stocked mini-fridge and all the amenities (hair dryer, iron, safe). Staff was helpful. The bar was excellent. Would have liked to try the restaurant based on the quality of everything else.

Definitely on my list for a return visit.

Room Tip: It's a quiet street. We had a room off the central air shaft so the room was quiet, though not...
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  • Stayed: August 2014, traveled as a couple
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Thank redheadca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded August 8, 2014

Dear Redheadca,

Thank you for taking the time to leave a review! I am delighted to hear that your group found the rooms well-appointed, enjoyed the amenities, as well as the bar. Hopefully you will have the opportunity to experience Juni during your next stay! We look forward to welcoming you back.

Sincerely,

Kate Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,697 - 1,703 of 3,467 reviews

Reviewed August 5, 2014

A great location and surprisingly quite for Midtown/Murray Hill. This is my third stay at Hotel Chandler and I will return. Always great service and staff. The rooms are well appointed and clean. Highly recommend.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with this hotel
Thank LDNSTEFFE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

Very nice hotel, nice location, friendly staff, nice room a bit small.
Nice amenities, staff and the entrance of the hotel very nice and also the reception staff. I would go back any day when traveling to NY


  • Stayed: July 2014, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

I liked the location, room cleanliness and comfort, quality of food and friendliness of staff. When I noticed there was a recurring noise coming from the back of my room that bothered me and I could not sleep, the front desk immediately offered to upgrade me to a different room. I also liked that they had a seating area with free coffee so if you check out your room and still have time before leaving the hotel/going to the airport, you can still relax in the lobby, have some coffee and watch TV or log on online...etc. overall, I had a good experience and I would recommend it to others

  • Stayed: July 2014, traveled solo
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Review collected in partnership with this hotel
Thank Rashed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded August 8, 2014

Dear Rashed A,

Thank you for your kind review! It pleases me that you took advantage of the coffee in the lobby and spent some time relaxing in our Library, watching TV and using our complimentary Wi-Fi. Our staff will be pleased to hear you enjoyed their service and Juni will be happy to hear you enjoyed the quality of food. We look forward to welcoming you back during your next trip to New York.

Sincerely,

Kate Martin

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Reviewed August 2, 2014

A bit out of the way for a Grand-Cetral vicinity stay, this hotel was excellent. Great service, well appointed room with a very comfortable bed. I was upgraded to a suite which was excellent. Booked through expedia, I hope there are deals for future stays.

  • Stayed: July 2014, traveled on business
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    • Location
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Review collected in partnership with this hotel
Thank Jeffrey S. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2014

We initially were given a room in their so called NEW building, but the view was terrible. But the nice receptionist called to our room in 5 minute and asked if we were happy or not. She instantly suggested to change our room and we moved to the old section but a better room on 12 floor with more natural light. Surprisingly no noise from outside despite the construction work going out outside.
The only negative point I can name, is the breakfast, it is served too formally with limited choice on a menu (and not a buffet) so it was very hard to pick up what we liked and it was overpriced.

  • Stayed: July 2014, traveled as a couple
    • Value
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1  Thank moonshineLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded August 8, 2014

Dear moonShine,

Thank you for taking time to leave your comments. I am glad our staff was able to accommodate you in a room with more natural light. I am sorry to hear you did not enjoy your experience at breakfast. Breakfast is a la carte and served in our fine dining restaurant Juni. Our Chef and pastry Chef use local, organic farm to table ingredients to create a seasonal menu. We appreciate your feedback and we look forward to welcoming you back!

Sincerely,

Kate Martin

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Reviewed August 2, 2014

Lovely boutique hotel sits just blocks away from the Empire State Building. The highlight of the hotel is definitely the location. It is at walking distance to major attractions and restaurants in Manhattan. If you need to travel far away, the closest metro station is about three blocks away. As you can expect in New York, the hotel room is tiny and there is not much view, but surprisingly, we were not disturbed by the noise at all. The only improvement i would suggest is about the elevator. As there are only two of them, you have to be patient to use the elevators.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Kun Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded August 8, 2014

Dear Kun Z,

Thank you for taking the time to leave a review! We are very fortunate to be located in an excellent part of Manhattan and close to major attractions. I apologize that you were inconvenienced by the elevators; we were undergoing maintenance on the elevators during your stay and please know that they are back up and running regularly now. We look forward to welcoming you during your next visit!

Sincerely,

Kate Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chandler

Address: 12 E 31st St, New York City, NY 10016-6702
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#101 Family Hotel in New York City
#112 Luxury Hotel in New York City
Price Range: $176 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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