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“Our go-to hotel in NYC”
Review of Hotel Chandler

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Hotel Chandler
Ranked #129 of 469 Hotels in New York City
Certificate of Excellence
Reviewed January 23, 2013

We always stay at the Chandler when in New York - about four times a year. It's reliable, clean and friendly. The well-trained staff are always accommodating and provide top-notch service. This hotel is a real jewel.

  • Stayed: January 2013, traveled as a couple
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1  Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,212 - 2,218 of 3,432 reviews

Reviewed January 21, 2013

Close to attractions, shopping, subway, food outlets, this is a great choice to stay at in New York. We had two adults and a 10 year old in our room so it was a little cozy.
Bathroom was small, the shower screen didn't shut and slightly flooded the bathroom plus the toilet overflowed twice during our 10 day stay but they fixed it quickly. That was perhaps the only issue but nothing to get upset about.
It was nice touch to be able to sit in the lounge with a hot beverage after a long day.
Concierge and front desk were really helpful and the hotel is welcoming with its look and feel.
They are building next door to increase the size of the hotel, so if you are staying, ask for a room away from the noise.

  • Stayed: December 2012, traveled with family
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Thank tysontrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

Awesome small luxury hotel.Great people and very attentave staff.Good location just a few blocks from empire st building.requested and were given a later checkout time because of late flight out.overall small rooms but great for as little as you'll be in it.

  • Stayed: January 2013
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Thank smalltownforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

I've stayed at the Chandler a few times in the last few years, both for business and leisure. It's a reliable choice - rooms are smallish but clean and functional, staff are friendly and accommodating, and the hotel generally has a welcoming, comfortable feel to it. I used to stay at the Sofitel across the road, but whilst rooms there might be a little larger, value for money isn't anywhere near as good. The Chandler feels more personal and rooms actually seemed in generally better condition. No it's not the Mandarin Oriental, but when in NYC, I've never really spent enough time in my hotel room to miss the gold taps or access to a world famous spa. The Chandler ticks the boxes for pleasant, clean, fairly quiet and convenient.

Location wise, it's pretty close to most places from a tourist/leisure traveler perspective, and in a safe neighbourhood with a good choice of breakfast places and restaurants nearby. Recommended.

Room Tip: I guess as with any NYC room, the higher up, the less chance of street level noise. But I've not...
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  • Stayed: March 2012, traveled on business
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1  Thank Flocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

everything at the Chandler Hotel is so "harmonious" that my frequent trips to my NYC office don't seem so bad...the staff makes me feel at home as they go out of their way to accommodate any reasonable request. The room are clean, airy and they always smell good...I like that!
From the moment you walk through the front door you can really feel the pride in each and every one of the employee and I compliment management for the high standards displayed...from the beautiful remodeling (can't wait to see the new restaurant) to the robes in the room.
Looking forward to many many more stays...THANK YOU!

  • Stayed: December 2012, traveled on business
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1  Thank Silvano M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerManager, Director of Sales at Hotel Chandler, responded to this reviewResponded January 17, 2013

Dear SM,

Thank you very much for your review. As a frequent guest we highly value your loyalty and thank you for your continued support through the recent upgrades. The good news is that our new restaurant, Juni, is nearly completed. We look forward to welcoming you back soon!

Regards,

MR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

Stayed at the Hotel Chandler on a business trip to NYC. I love mid-town Manhattan for ease of getting around and found an excellent price there. Room was typical size in Manhattan but was nicely appointed, felt bigger than it was and extremely comfortable. Nice bonuses with very comfortable work chair (where I spent a lot of time), umbrella in room (which I used twice) and iPod alarm, plus lots of free chocolate. Only negative was some construction on the street (the hotel is building a new restaurant next door) but was not a nuisance to my stay. The staff was also very friendly and helpful as I did everything on foot while there. Would certainly stay there again, particularly at the price I got.

  • Stayed: January 2013, traveled on business
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Thank pcvec22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

It was actually in March of 2011 when we stayed at Hotel Chandler. It was a wonderful stay! The rooms were very clean. It was an anniversary trip and the staff left us a card and small box of chocolates to commemorate the occasion. Our room was also upgraded! Staff was very helpful, rooms were always clean and beds turned down. Loved the robes! Location was great for us as this was the neighborhood I was familiar with. Very close to transportation. We took the Airtrain and LIRR from JFK to Penn Station and then walked to the hotel. Cabs were easy to catch at the corner. We ate at the Tasty Cafe just around the corner several times. Overall a great trip to NYC thanks to Hotel Chandler.

  • Stayed: March 2012, traveled as a couple
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Thank Thriftytravelerx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerManager, Director of Sales at Hotel Chandler, responded to this reviewResponded January 14, 2013

Thank you so very much for your kind review. I agree that our neighborhood is convenient with many restaurant and shopping options. What's better than shopping and eating, right?

I wish you many happy years and many visits to New York!

Kind regards,

MR

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Additional Information about Hotel Chandler

Address: 12 E 31st St, New York City, NY 10016-6702
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#101 Family Hotel in New York City
#103 Luxury Hotel in New York City
Price Range: $223 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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