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“Great pick!” 5 of 5 stars
Review of Hotel Chandler

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Hotel Chandler
Ranked #128 of 479 Hotels in New York City
Certificate of Excellence
San Francisco
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great pick!”
5 of 5 stars Reviewed March 13, 2012

This is a quiet but quaint boutique hotel centrally located in Manhattan (31st & Broadway). The value for the money was excellent and the room not too too small. They offer a very basic complimentary continental breakfast in the morning and a wine and cheese hour in the afternoon/early eve. The staff was helpful and friendly.

The downsides--there was no view at all; we just had a brick wall a few feet away with another window in it. This probably made it actually quieter, but you could hear EVERYTHING in the hallway, and we were right near the elevator so doors closing, luggage rolling, voices, and the elevator bell ringing were all intrusive. Overall, I'd definitely say it was good and I'd stay again.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank b-squared555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWRobertson, Director of Sales at Hotel Chandler, responded to this review, March 20, 2012
You started your review with a lovely title and ended it with what makes it all worthwile - that you will be back!

Thank you so very much.

Regards,

MR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,796 reviews from our community

Traveler rating
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    43
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462
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499
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 11, 2012

I brought my daughter to new York for a girls weekend. We chose Hotel Chandler because of the reviews. The hotel is a bit off the beaten path but only a $10 cab ride to just about anywhere in Manhattan. Definitely walking distance to many great shopping and entertainment options. The hotel was recently renovated. The staff was outstanding. They truely go above and beyond. The rooms are on the small side but that's not new for NYC. We had a great time and I would stay there again. I felt like we got a lot for our money. Most impressive was the staff and how they made you feel like they were welcoming you home every time you came through the door.

  • Stayed March 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Davelle1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 10, 2012

Have stayed in a few hotels in New York over the years for business and pleasure, we chose this one as it was reasonably priced in a good location.

Hotel was great value for money. Service was fine and room was in line with expectations. Bathroom was very clean and modern with nice toiletries. They served wine and cheese each evening which was nice and there was also free breakfast (v limited selection but hey it was free!).

Only real negative was that the room was a bit small and not that light/bright but hey what do you expect for that price in New York. I've stayed in bigger nicer rooms but payed a bigger price! I would recommend this hotel.

  • Stayed March 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank qwertyPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 10, 2012

I was not happy with my company's new travel policy not allowing me to stay in my standard Marriott or Hilton Hotel. Instead I had to stay in a small boutique hotel - the Hotel Chandler. The rooms are a bit tired and the plumbing could use an upgrade but the lobby was just redone and nice. The reason that this received 5 stars is simply because of the excellent service that I received. The staff was extremely friendly and helpful.

Easily 2 thumbs up!

Room Tip: The single room is quite small so I would opt for one with two beds.
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWRobertson, Director of Sales at Hotel Chandler, responded to this review, March 20, 2012
Your review reads like poetry and is certainly music to my ears! Thank you so much. I truly appreciate that you feel we provide the 'Best Service in New York'. We look forward to welcoming you back!

Regards,

MR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Rhode Island
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 8, 2012

Very luxurious hotel, is almost as real as what you can see on the pictures... Great service and conveniently located and everything walking distance, I mean, it is NY. Rooms are unfortunately a bit too small.

Room Tip: I probably stay only in this hotel if nothing else is available.
See more room tips
  • Stayed April 2011, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Josco26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 29, 2012

This one has it all: decent rooms, good services and friendly helpful staff. Best choice in the neighborhod I have found. The bed was great and i like the style. I would recommend this one.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank BostonTravelWell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWRobertson, Director of Sales at Hotel Chandler, responded to this review, March 7, 2012
I also like the style of your review, it is wonderful to be your favorite hotel! We try our best to please and do everything it takes to make our guests happy. After all, so many of you travel a long way and spend a lot of money to experience New York!

I do hope to meet you next time!

Regards,

MR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 28, 2012

The hotel was really good, in a great location. Two blocks from Madison sq. garden and a block from the empire state building.
They parked our car for us and the staff was really friendly.
I would go back again and plan on it as soon. I would recommend this hotel it was priced right per night for a couple .. I thought the nightly price was just right!
Avalon,NJ

Room Tip: A nice convienent spot at a gret price plus a really nice and helpful staff
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Someone_somewhere12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#100 Luxury Hotel in New York City
#103 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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