As a serial entrepreneur it never surprises me what amazing leadership and service can do to influence an experience . My partner and I travel in and out of hotels several times a month on both business and adventure. We booked the Hudson on hotels.com with the intent of staying 7 days. We arrived to find we were in one of the smallest rooms ( think shoe box). We spoke with a front deal person to get a larger room which would have required a significant price increase. After a bit of negotiation and not much response we decided we would be checking out. My partner spoke with the manager with Alex who assured us he wanted to make our stay as pleasant as possible. He upgraded our room, offered us a complimentary drink, and several additional nice to haves for the room. He toured us personally through several options in rooms. It was one of the best customer service experiences ever. He checked on us during our stay and assured us if we needed any additional support to call him. We have been here a week and it is just fabulous! Amazing what leadership and good service can do to change a situation 180 degrees!
- Official Description (provided by the hotel):
- Urban adventure, daredevil design, and true affordability meet in Hudson, the ultimate lifestyle hotel for the 21st century. Located in midtown, just steps from Central Park, Columbus Circle and the theater district, Hudson is a brilliant reflection of the boldness and diversity of the city, while simultaneously representing the next generation of Cheap Chic – stylish, democratic, young at heart and utterly cool. ... more less
- Reservation Options:
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- Also Known As:
- Hudson Hotel New York City
- Hudson Hotel Nyc
- Hudson New York City