When my daughter and I arrived at The Hudson we were impressed, we had a 'double double' room which was spacious enough, unfortunately our air con continually broke, after complaining 4 times, over two days, we were finally moved room. We moved our luggage on our own, but we were offered help. We arrived on Thursday 4th July 2013, it was out first trip to the US, I took my daughter to NYC for her 16th Birthday. On Saturday morning, after being moved room, my daughter decided to dry and straighten her hair, she left her hair-dryer and GHD's in her suitcase along with her underwear, the suitcase was in the wardrobe, when my daughter opened her case her hair dryer and GHD's were gone, both cost in excess of £190. I reported it immediately and was advised security would contact me, which they did. I was advised they would interview everyone who had access to our room (both rooms) and get back to me, I discussed this with the management however none of the staff seemed to appreciate that one of their staff members stole from us! I was livid, I advised the management it was a Police matter as a theft had occurred, I was told they would do their up-most to investigate the situation, I was told they would call us on our room phone which was broke, despite reporting it, the phone was never repaired. I kept the 'Take a Hike' card on our door for the rest of our stay as I could not trust the staff. The upshot was The Hudson refunded me the cost of our stolen items, I was advised I would be kept informed of their investigation, I haven't heard anything from them. The staff that I met on our stay appeared helpful and approachable however having belongings stolen and they way in which it was handled was very disappointing. It's a shame because when we arrived we both liked The Hudson. Very disappointed.
- Official Description (provided by the hotel):
- Urban adventure, daredevil design, and true affordability meet in Hudson, the ultimate lifestyle hotel for the 21st century. Located in midtown, just steps from Central Park, Columbus Circle and the theater district, Hudson is a brilliant reflection of the boldness and diversity of the city, while simultaneously representing the next generation of Cheap Chic – stylish, democratic, young at heart and utterly cool. ... more less
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- Also Known As:
- Hudson Hotel New York City
- Hudson Hotel Nyc
- Hudson New York City