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“Excellent hotel with a Hip Vive”

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Hudson Hotel New York
Ranked #393 of 471 Hotels in New York City
Reviewed January 26, 2013

Second time i stayed in this hotel. While the rooms are not the biggest, they are clean can see the shower from bed (if you want, otherwise use the courtain). The gym is nice and the hotel has a very cool hip vive. Entrance to the hotel is kinda dark and misterious, and the patio is being covered and always has very nice decorations. The bar has a pool, chimmney which comes handy during the winter and lots of books and lamps that makes the space very interesting. If weather permits, check out the roof bar, also very nice. Might need to get early to get a table. Stuff always friendly even at wee hours of the morning. in terms of location, it is near the train and time warner plaza, where if u are visiting can eat breakfast, lunch or dinner at whole foods. I will be coming back to this hotel for pleasure or business on that part of town

  • Stayed: January 2013, traveled on business
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1  Thank trotamundo69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SabrinaPomilio, Guest Relations Manager at Hudson Hotel New York, responded to this reviewResponded January 27, 2013

Dear trotamundo69,

Thank you for sharing your Hudson experience with others! We are delighted to hear you returned to Hudson for a second stay and we hope to see you again in the future! We have many exciting changes happening to Hudson. Our new restaurant Hudson Commons will return February 8th with our in room dining service, Common Express, returning February 22nd.

Please reach out to us when you plan your next visit so we can make sure its another enjoyable one!

Warm regards,
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,563 - 4,569 of 6,877 reviews

Reviewed January 25, 2013

I stayed there back in september for a week or so.

Managed to get past the fact that if you move your feet in bed you just miss stubbing a toe on the bathroom. Or the fact that if you want to stretch out in bed you have to leave your room door open to allow that extra few inches of leg-room.
Then there is if two of you want to move about in the room at the same time one of you has to stand in the bathroom until the other has made their move and pray you don't want to stand in the same 18 inch square floor space left over after you have placed your overnight bag down.
The bar staff are pretty ignorant too, we waited over half an hour to be served and after complaining twice a teenager with attitude sauntered over finishing up her snickers bar and with chocolate glistening off her teeth asked us what we'd like?

But to top this guys my visa card was swiped but there was a security block on it.
A friend of mine kindly paid for the room, in advance for the entire stay as requested by the hotel.
But bless them, a week after my return they took the money off my card too.
Almost three months later after the hotel denied any knowledge of the payment, didn't return calls and the odd email I did get was mostly about how confused they were I have just got my money back, I think. A four figure sum, thru the visa dispute system.

  • Stayed: September 2012, traveled on business
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5  Thank Jason68_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

My then boyfriend and I visiting NYC for the first time in 2011. We went in July, the weather was perfect, you couldn't have picked a better location to stay. We walked EVERYWHERE!!! The hotel is centrally located, I believe the only time we took a cab was when we went to ground zero. My boyfriend proposed to me in Central Park on July 4th at midnight. We haven't been back since but would love to go again. We celebrated our engagement on the terrace that had unbelievable views of the city. We loved lounging in the chic area next to the bar outside. The only complaint is obviously the room size. We read reviews prior as that seems to be everyones complaint but I think the style of the hotel makes up for everything. Who sleeps while they visit NYC anyway? ;)

  • Stayed: July 2012, traveled as a couple
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1  Thank Mstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SabrinaPomilio, Guest Relations Manager at Hudson Hotel New York, responded to this reviewResponded January 24, 2013

Dear Mstick,

Thank you for taking the time to express your feedback from your July stay at Hudson! Congratulations on the engagement, we are delighted you celebrated such a special occasion at our Sky Terrace. We would love to host you again at Hudson. Our restaurant and in room dining with be returning in February with an entirely new concept. Henry, formerly Hudson Bar, will also be returning during the Spring season with a new concept as well. We encourage you to return so you can experience all of these fun changes! Please reach out to us when you plan your next visit!

Warm regards,
Sabrina

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Reviewed January 23, 2013

Although the price was very attractive, and I thought at the time of booking that I wasn't going to spend much time in the room, that size didn't matter, the real problem was the noise. If you ask for a room away from the bar (which can be really noisy) you just end up with street and traffic noise. The main reason for this is that the windows are very thin with single pane glass and it simply feels like you are sleeping in the street. The heating is behind the head board and again is really noisy and blows air directly onto the bed. There is no room service or a coffee maker, so this makes things difficult if you want to work late or you need a coffee before you start your day. There is a bakery just down the street where you can buy coffee, pastries and hot food, but in the middle of winter it is not ideal. The rooms are very small, and I nearly knocked myself out when I was trying to blow dry my hair!! I am sorry but I could not recommend this hotel.

Room Tip: Higher floors will have less noise.
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  • Stayed: January 2013, traveled on business
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2  Thank Travellinggirl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SabrinaPomilio, Guest Relations Manager at Hudson Hotel New York, responded to this reviewResponded January 24, 2013

Dear Travellinggirl2010,

Thank you for taking the time to share your Hudson experience with others. We appreciate the time you took to share your feedback. We are sorry you experienced some discomfort during your stay with us. I do have great news to share, we will be relaunching our in room dining service in February, and we do have many other larger rooms available. We would love to invite you back in hopes of regaining your faith back in Hudson. Please contact me directly when you plan your next trip to NYC.

Warm regards,
Sabrina

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Reviewed January 23, 2013

The Hudson is a very chic, boutique style hotel to see and be seen. Its has a restaurant and 2 nice bars....one for hotel guests only. The outdoor bar is a great place for after work drinks and the ambience is chic/elegant. The rooms are rather small...but then so are most NYC hotel rooms. Great location ..and geared more towards couples than families. Love staying there when Im in town.

  • Stayed: December 2012, traveled as a couple
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2  Thank Violetta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SabrinaPomilio, Guest Relations Manager at Hudson Hotel New York, responded to this reviewResponded January 24, 2013

Dear Violetta M,

Thank you for sharing your Hudson experience with others, we appreciate the time you took to share your feedback. Were delighted to hear you had an enjoyable time at our public outlets. We will actually be re-opening our restaurant in February and re-launching our in room dining with that. We welcome you and your guests to frequent our new restaurant and other public spaces as everyone is welcome at Hudson. Please contact us when you plan your next visit so we can make sure we recognize you as a regular!

Warm regards,
Sabrina

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Reviewed January 23, 2013

This boutique hotel is located close to everything, yards from the subway, about 1/3 mile from Central Park, a 10 minute walk from Times Square, etc. The hotel staff is friendly and helpful, the rooms were not large, but not small. We had a room with 2 queen size beds, it also had a small fridge, and the bathroom, although small, was fine. The hallway decor was rather deco, lime green lights/doors with grey accents and carpeting. There was also a decent fitness center in the basementI would put it on par with a Sheraton.

Room Tip: Ask for a room with 2 beds if possible, they are larger corner rooms from our experience.
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  • Stayed: January 2013, traveled with family
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1  Thank airbus32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SabrinaPomilio, Guest Relations Manager at Hudson Hotel New York, responded to this reviewResponded January 24, 2013

Dear airbus32,

Thank you for sharing your Hudson experience with others! We appreciate your patronage to Hudson! We are glad to hear you enjoyed your accommodations and the location of Hudson! Indeed we are in a great location to walk around and find historic NYC landmarks. We hope to see you again soon so you can discover more of NYC. Please contact us when you plan your next visit so we can make sure its another enjoyable one!

Warm regards,
Sabrina

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Reviewed January 23, 2013

The best thing about this hotel is the location, right near Columbus Circle, Central Park, 5th Avenue etc.

Yes the rooms are the smallest I have ever seen, but the beds are very comfortable.

The main issue I had with this hotel was the service. I love traveling in the US because normally everyone I come across is super friendly, ready to assist and happy to have a chat. Dont expect that here, expect to be treated like you are a bother rather than a guest.

My main service issues were:

1. Breakfast service - I got ignored and had to get up to find someone to help me, the people were barely able to be polite.
2. I asked reception to investigate a noise that went on all through my first night. 5 hours later I came back and nothing had been done, they said someone went up and there was a do not disturb sign on the door ( there was no such sign ). They said they would send someone up again, that person never came
3. The same noise happened 2 nights later at 11pm, I rang reception to have someone come investigate and they said they would send someone up. No one ever came.

The noise is an issue with their heating system. It sounds like someone is consistently hitting the pipes with a crow bar.

On further investigation and upon overhearing other guests complain of the same thing it is obviously an issue with this hotel so be prepared.

However obviously this hotel is not able to admit they have this problem as I overheard several other guests complain about the same noise and the standard response to me and others was
" we will send someone from engineering up to have a look" however they actually dont do anything at all.

Really, the hotel should just admit they have a problem and be done with it, stop pretending that they are looking into an issue when in fact they are just ignoring it and lying to guests.

I never once was greeted with warm hello, a friendly chat or even a feigned interest in anything. I was never asked how I enjoyed my stay, nothing.

I certainly will not ever stay here again, as there are plenty of other hotels in the same location where you would get better service.

  • Stayed: January 2013, traveled on business
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Thank KATSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SabrinaPomilio, Guest Relations Manager at Hudson Hotel New York, responded to this reviewResponded January 24, 2013

Dear KATSYD,

Thank you for taking the time to share your Hudson experience, we appreciate your candid feedback about your recent stay. I want to apologize for the lack of hospitable service and any room issues you had, this is not a reflection of Hudson's standards. We pry on delivering an engaging, dynamic, guest experience to all of our guests during all interactions. Please know your feedback has been shared through out our team so we can review what we missed during your stay. If you would like to provide further details about your stay please feel free to contact me directly.

Warm regards,
Sabrina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hudson Hotel New York

Address: 358 West 58th Street, New York City, NY 10019-1804
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#224 Luxury Hotel in New York City
Price Range: $118 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hudson Hotel New York 4*
Number of rooms: 866
Official Description (provided by the hotel):
Urban adventure, daredevil design, and true affordability meet in Hudson, the ultimate lifestyle hotel for the 21st century. Located in midtown, just steps from Central Park, Columbus Circle and the theater district, Hudson is a brilliant reflection of the boldness and diversity of the city, while simultaneously representing the next generation of Cheap Chic – stylish, democratic, young at heart and utterly cool. ... more   less 
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Also Known As:
Hudson Hotel New York City
Hudson Hotel Nyc
Hudson New York City

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